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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Booksy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Booksy: Easy Method
What is Booksy
Overview
Booksy is a scheduling and business management platform used by salons, spas and individual service providers to accept bookings, manage clients and process payments.
The platform is provided globally with user-facing apps and a provider back office; terms of use and booking rules are set by Booksy and individual service providers.
How it operates
Customers book appointments via the Booksy app or website and may pay online or at the venue depending on provider settings.
Providers set their own cancellation policies which are displayed at booking time and enforced when cancelling or applying fees.
How to cancel Booksy
Cancel via app or website
- Open the Booksy app or go to the Appointments section on the website.
- Select the appointment you want to cancel and follow the provider's displayed cancellation steps.
- Complete cancellation in the app or website; confirm that the appointment status changes to cancelled.
Cancel by contacting the provider
- If the app option is unavailable, contact the service provider directly (phone, SMS or email) and request cancellation.
- Keep written confirmation (screenshot or message) from the provider showing the appointment was cancelled.
When Booksy support can help
- Booksy customer support will not cancel appointments on your behalf - you must use the app/website or the provider directly.
- Use Booksy help pages for guidance: How can I cancel my appointment?.
What happens when you cancel
Immediate effects
When you cancel through Booksy or the provider, the appointment is marked cancelled in the system and the provider is notified.
Any time-based cancellation rules set by the provider will determine whether a fee applies.
Account and data access
Cancelling an appointment does not delete your Booksy account or personal data automatically.
If you cancel a provider (SMB) account or subscription, terms apply to deletion and data retention; see Terms of Service for details.
Subscription and paid periods
If you cancel a paid SMB subscription, Booksy's Terms of Service state there is typically no refund for the remaining paid period.
Provider accounts may be scheduled for deletion (for example within 30 days) after cancellation actions are taken.
Will I get a refund?
Who issues refunds
Refunds are issued by the individual service provider, not by Booksy.
If you cancel within the provider's allowable timeframe, the provider should process a refund to you.
Timing and shortfalls
- Providers typically issue refunds within 2 - 5 business days after accepting the cancellation.
- Booksy allows SMBs to process refunds up to 60 days from the payment date; if the SMB balance is insufficient, Booksy may withdraw funds from a payment method on file to complete the refund (per Terms of Service).
Where to find details
See Booksy's refund guidance: Can I get a refund if I cancel an appointment?.
Also review the cancellation and refund clauses in Booksy's Terms of Service: Booksy Terms of Service.
Booksy plans and pricing
Availability of official pricing
No official INR pricing for Booksy plans was found in Booksy's public materials for India at the time of this guide.
Reported INR amounts from third-party user reports exist but are not confirmed by Booksy or app stores.
Summary table
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| Official pricing | Contact for pricing | Contact for pricing | No official INR pricing publicly listed; contact Booksy or check the app for live prices. |
| Reported (unverified) | ₹99 / ₹390 | Monthly | User-reported values from forums; not confirmed by Booksy and may represent promotions or errors. |
Your consumer rights in India
Legal protections
Under Indian law (Consumer Protection Act and E-Commerce Rules), platforms must provide clear return/refund/cancellation policies.
Consumers are generally entitled to a cooling-off period and remedies for deficient services or unfair practices.
How to assert rights
- Keep booking records, receipts and screenshots of the provider’s cancellation policy and communications.
- If a provider refuses a valid refund, you may approach consumer dispute redressal forums or grievance mechanisms available for e-commerce platforms.
Where to read more
Overview of enforceability of return/refund terms in India: Are terms of return and refund legally enforceable under Indian law?.
Practical consumer rights resources and complaint procedures: Consumer rights in India - FAQs.
Customer experiences
Positive feedback
Many users praise Booksy for an intuitive scheduling interface, client communication tools and helpful features like digital loyalty cards.
Users often find booking and appointment management straightforward when the app functions normally.
Negative feedback
Common complaints include app instability, slow customer support responses and issues with refunds or unexpected fees.
Specific reports note problems such as being charged after cancelling, payout failures and mismatches in provider availability.
Practical takeaway
- Confirm provider cancellation policy at booking time and retain evidence of bookings and cancellations.
- Use direct provider contact as the primary route for cancellations, and escalate to consumer remedies if necessary.
Documentation checklist
Essential proof to gather
- Booking confirmation (order/appointment ID and receipt).
- Screenshot of the provider’s cancellation policy shown at booking.
- Evidence of cancellation (in-app confirmation or written message from provider).
Payment and communication records
- Payment receipts or card statements showing the charge.
- All messages, emails or call logs with the provider and any support interactions.
Common mistakes
Relying solely on support requests
Expecting Booksy support to cancel appointments for you can cause delays; the app or provider contact is required for cancellation.
Always confirm cancellation status in the app and get provider confirmation.
Not checking provider policy
Failing to review the provider’s cancellation policy at booking can lead to unexpected fees or loss of refund eligibility.
Providers may charge up to 100% of the service value depending on their stated policy.
Poor documentation
Not saving booking confirmations, screenshots or communication makes dispute resolution harder.
Retain all records until refunds and any disputes are fully resolved.
Comparative recap
Quick comparison
| Method | Who performs the cancellation | Who issues refunds | Typical notes |
|---|---|---|---|
| Cancel via Booksy app/website | Customer using Booksy interface | Service provider | Must follow provider policy; Booksy does not cancel for you. |
| Contact provider directly | Service provider records cancellation | Service provider | Best for clarifying refunds and getting written confirmation. |
| Contact Booksy support | Booksy can advise but not cancel appointments for you | Service provider (Booksy may act on balances for refunds per Terms) | Support can guide on next steps and point to relevant policies. |
After cancelling
Immediate follow-up
Save screenshots showing the appointment is cancelled and any messages from the provider confirming refund or fee status.
If you paid online, monitor your card or bank statement for the refund transaction within the expected timeframe.
Escalation and links
- How-to-cancel guidance: Booksy - How can I cancel my appointment?
- Refund information: Booksy - Can I get a refund?
- Terms and provider obligations: Booksy Terms of Service
Address
Registered address (India)
B-3 RajdeepOm Nagar Ambadi Road, Vasai West, Maharashtra 401202, India.
Notes about postal cancellations
No cancellation-specific postal address was located in public Booksy materials for India; use the app, website or direct provider contact for cancellations.
For account or billing disputes you can refer to the Terms of Service and raise issues through Booksy support or appropriate consumer forums if needed.