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Cancel BRAND24
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Brand24 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brand24: Easy Method
What is Brand24
Overview
Brand24 is a subscription-based SaaS tool that monitors online mentions of your brand across social media, blogs, and websites. It provides real-time insights, analytics and AI-powered features to help you track reputation and engagement.
Primary use cases
Users typically use Brand24 for media monitoring, sentiment and trend analysis, and competitive tracking. It is sold as a recurring subscription with several plan tiers and optional AI features.
How to cancel Brand24
Cancel web-based subscriptions (direct on Brand24)
- Contact your Account Manager via Intercom chat or send an email to help@brand24.com.
- If you pay by card, notify Brand24 at least 7 days before the start of the next subscription period to stop renewal.
- After you notify, you will keep access until the end of the paid billing period.
Cancel App Store (iOS) or Google Play (Android) subscriptions
- If subscribed via the App Store, cancel through your Apple ID > Subscriptions in your device settings; Brand24 cannot cancel it for you.
- If subscribed via Google Play, cancel via the Play Store app: Payments & Subscriptions → Subscriptions; Brand24 cannot cancel or refund these.
What happens when you cancel
Access and renewal
For web-based subscriptions cancelled through Brand24, your account remains active until the paid period expires. After that date the subscription will not renew.
Data and account state
Brand24 does not renew billing after cancellation; account data and retention policies are governed by Brand24 terms. Export any critical reports or data before your access ends.
Will I get a refund?
Web-based subscription refund policy
Brand24's Terms generally state users are not entitled to refunds for subscription fees already paid. No refund is standard for paid periods that have already started.
Exceptions and in-app subscriptions
- Terms include a narrow exception allowing a refund of the fee up to one month back if the user did not use the Service; this is case-dependent.
- App Store and Google Play refunds are handled by Apple/Google and are subject to those platforms' policies (Brand24 cannot issue those refunds).
- Free trials (14 days, Pro features) require no payment, so refund is not applicable for trials.
Brand24 plans and pricing
Pricing snapshot
Below are approximate monthly prices converted to INR from USD (approx. conversion used). Actual charges, taxes and India-specific pricing may differ.
Details by plan
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Individual | ₹16,517 (approx.) | Monthly | 1 user, 3 keywords, 2K mentions/month, updates every 12h, basic AI sentiment |
| Team | ₹24,817 (approx.) | Monthly | Unlimited users, 7 keywords, 10K mentions/month, hourly updates, priority support |
| Pro | ₹33,117 (approx.) | Monthly | Unlimited users, 12 keywords, 40K mentions/month, real-time, full AI features |
| Business | ₹49,717 (approx.) | Monthly | Unlimited users, 25 keywords, 100K mentions/month, Emotion Analysis, CSM |
| Enterprise | ₹82,917+ (approx.) | Monthly | Custom mentions/keywords, unlimited AI Insights, dedicated consulting and support |
Your consumer rights in India
Cooling-off and refunds
Indian consumer protection law can grant rights such as a cooling-off or cancellation period for online services. These rights may allow refunds when services are unused or misrepresented.
Platform-specific purchase rules and escalation
- App Store and Google Play in-app purchases follow Apple/Google refund rules; Brand24 cannot override those platform policies.
- If you believe Brand24's refund/no-refund policy conflicts with Indian law, you can escalate via consumer courts or relevant regulators.
Customer experiences
Positive feedback
Users praise Brand24 for ease of use, an intuitive interface and helpful support in many reviews. Monitoring coverage and analytics are commonly cited strengths.
Negative feedback
Reviewers report difficulties cancelling the service and occasional issues with sentiment accuracy, filters, or AI summaries. Some public reviews are strongly negative.
See user reviews for examples: Capterra reviews and Trustpilot.
Documentation checklist
Before contacting support
- Account email and subscription ID (from invoice or account settings).
- Payment method and last billing date.
- Screenshots of subscription page or billing statements.
When you contact Brand24 or platforms
- Save chat transcripts or email threads with Brand24 (Intercom / help@brand24.com).
- If using App Store/Google Play, save purchase receipts and platform refund request IDs.
Common mistakes
Wrong cancellation channel
Example: Trying to cancel an App Store or Google Play subscription by emailing Brand24. That will not stop platform-managed billing.
Timing and refund assumptions
Example: Missing the 7‑day before-renewal window for card payments and then expecting a refund. Brand24's terms state no refund for paid periods, with limited exceptions.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund handled by | Key note |
|---|---|---|---|
| Web (Brand24 direct) | Contact Account Manager via Intercom or email help@brand24.com | Brand24 (subject to terms) | Notify ≥7 days before next period for card payments; access until period end |
| App Store (iOS) | Cancel via Apple ID > Subscriptions on your device | Apple | Brand24 cannot cancel or issue refunds for App Store purchases |
| Google Play (Android) | Cancel via Play Store > Payments & Subscriptions > Subscriptions | Google Play | Google handles refunds (short auto-refund windows may apply) |
After cancelling
Immediate actions
- Export reports, mentions, and any required data before access ends.
- Save final invoices and confirmation of cancellation from Brand24 or the platform.
If you need more help
If you wish to read user feedback before or after cancelling, consult reviews on Capterra and Trustpilot.
Examples: Capterra reviews | Trustpilot.
Address
Headquarters
Brand24 Global Inc. primary address: 121 Executive Circle, Daytona Beach, FL 32114, USA.
Other offices
Brand24 has additional offices and entities associated with locations such as Wrocław, Poland. For contractual or country-specific queries, use your Account Manager or the support email help@brand24.com.