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Recipient
Tier
TIER Mobility GmbH, c/o WeWork, Atrium Tower, 7th floor, Eichhornstrasse 3
Berlin , Germany
REF/2025GRHS4
Cancellation Tier: Easy Method
What is Tier
Service summary
Tier is a mobility subscription and pay-per-use service offering e-scooters and related passes and prepaid packages through its app-based wallet and platform purchases.
In India, Tier functions via the mobile app and through platform stores (Apple App Store / Google Play) where applicable, with in-app wallet and prepaid options.
Where subscriptions originate
Subscriptions can be purchased inside the Tier app (wallet) or via Apple/Google when the platform purchase option is used.
Prepaid packages bought in-app are covered by consumer withdrawal rules; purchases via app stores follow the store’s rules in addition to Tier’s guidance.
How to cancel Tier
Cancel in the Tier app (recommended for in-app subscriptions)
- Open the Tier app and open the sidebar menu.
- Go to Wallet → Active subscription → Click “Cancel subscription”.
- Benefits remain until the end of the paid period after cancellation.
Cancel via Apple App Store or Google Play
- If you subscribed via Apple or Google, you must cancel through that platform’s subscription management.
- Follow the App Store / Play Store subscription steps in your device settings; Tier cannot cancel store-managed subscriptions for you.
What happens when you cancel
Access and remaining benefits
If you cancel an in-app subscription, the benefits typically remain available until the end of the already paid period.
For prepaid packages cancelled under withdrawal rules, access ends per the refund calculation and usage during the cooling-off period.
Renewal and future charges
Once cancelled, the subscription will not auto-renew at the next billing cycle for the method you cancelled through.
For store-managed subscriptions, turning off auto-renew in the store is required to stop future charges.
Will I get a refund?
14-day right of withdrawal (prepaid packages)
Consumers can cancel a prepaid package within 14 days of purchase (cooling-off period) and request a refund.
If the prepaid package is unused during that period, a full refund is due via the original payment method.
Partial use during the cooling-off period
If service has begun during the 14-day window, Tier will reduce the refund proportionally based on usage.
Refunds for prepaid cancellations must be processed within 14 days of receiving the cancellation notice.
App-store purchases and exceptions
Purchases made via Apple or Google are subject to those platforms’ subscription and refund rules in addition to Tier’s guidance.
Tier’s ability to issue refunds for store purchases may be limited; check the App Store or Google Play refund flow for those cases.
Tier plans and pricing
Availability of public pricing
No India-specific public pricing for Tier subscriptions or passes was found in official sources at the time of this guide.
Tier’s website and help content prompt users to download the app or register interest rather than list India-specific prices.
How to obtain exact pricing
Open the Tier app to view subscription or pass prices for your region and payment options.
Contact in-app support for any billing confirmation if you do not see prices.
| Plan | Period | Price |
|---|---|---|
| Subscription | Varies | Contact for pricing |
| Prepaid package | Varies | Contact for pricing |
| In-app pass / Wallet credit | Varies | Contact for pricing |
Your consumer rights in India
Cooling-off and withdrawal
Consumers have a 14-day right of withdrawal for prepaid packages bought in-app; notify Tier clearly within 14 days to cancel.
If unused, you are entitled to a full refund; if partially used, refund will be proportionate to usage.
Refund timing and method
Refunds must be issued no later than 14 days from receipt of the cancellation notice.
Refunds are to be processed back to the original payment method with no fees charged to the consumer.
Platform purchases
For subscriptions bought via Apple or Google, platform-specific rules may override or supplement Tier’s policies.
Check the App Store or Google Play subscription and refund processes for purchases made through those platforms.
Customer experiences
Positive experiences
Some users report pleasant experiences with the service and convenience of app-managed subscriptions.
Positive feedback usually highlights ease of use when the scooter and app function as expected.
Negative experiences and common complaints
Reported issues include equipment failures (dead batteries) preventing ride completion, incorrect charges, duplicate invoices, and refunds not being received.
Customers have described slow or poor customer support responses, including reliance on chatbot-only support in some cases.
Documentation checklist
What to gather before requesting cancellation or refund
- Order confirmation or purchase receipt from the app or store.
- Transaction ID and payment method details.
- Screenshots of the active subscription or wallet purchase in the app.
- Screenshots or copies of invoices showing any duplicate or incorrect charges.
How to submit supporting documents
- Send all documents via the in-app support channel or the email address provided in the app’s help section.
- If purchased via Apple/Google, keep the store receipt and use the store’s refund request flow as needed.
Common mistakes
Not cancelling through the correct platform
Users sometimes try to cancel an Apple/Google subscription inside the Tier app; platform-managed subscriptions must be cancelled in the store.
Double-check whether your purchase is app-managed or store-managed before cancelling.
Missing the 14-day window or incomplete evidence
Failing to notify Tier within 14 days for prepaid packages can forfeit the right to a full refund; partial refunds will be based on usage if notice is late.
Not keeping transaction IDs, receipts, or screenshots can slow down or complicate refund processing.
Comparative recap
Quick side-by-side
| Purchase channel | Cancellation method | Refund timing | Notes |
|---|---|---|---|
| In-app (Tier app wallet) | Cancel inside app: Wallet → Active subscription → Cancel | Refunds for prepaid cancellations within 14 days of notice | Benefits remain until end of paid period; use in-app support for questions |
| Apple App Store / Google Play | Cancel via the platform’s subscription management | Subject to platform refund rules in addition to Tier’s policies | Tier may have limited ability to process refunds for store purchases |
| Web / Prepaid package (in-app purchase) | Notify Tier clearly within 14 days to withdraw | Refund within 14 days of receiving cancellation notice; prorated if used | 14-day consumer right of withdrawal applies |
Key takeaway
Always verify where you purchased the subscription (app vs store) to follow the correct cancellation route and preserve refund rights.
Keep receipts and contact in-app support promptly if you need a refund or have billing issues.
After cancelling
Immediate next steps
Confirm cancellation in the app or platform and keep any confirmation message or screenshot for your records.
Monitor your bank statement and the original payment method for the refund within the 14-day timeframe.
When to contact support
If you do not receive a refund within 14 days, contact Tier support through the app with your documentation ready.
For Apple/Google purchases, also check your store account’s purchase history and request help via the store if needed.
Address
Corporate address
TIER Mobility GmbH, c/o WeWork, Atrium Tower, 7th floor, Eichhornstrasse 3, 10785 Berlin, Germany.
Support contact guidance
Use the in-app support channel for cancellations, refund claims, and to submit required documents.
If you purchased via Apple or Google, use the platform’s subscription and refund support paths for store-managed purchases.
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Written by Aanya Joshi
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your Tier subscription in the app, open the Tier app, access the sidebar menu, go to Wallet → Active subscription, and click 'Cancel subscription'. Make sure to keep proof of cancellation.
To cancel a Tier subscription purchased through the Apple App Store, go to your device settings and manage your subscriptions there. Remember to keep proof of your cancellation.
After canceling your Tier subscription, you will retain access to your benefits until the end of the paid period. Ensure you keep a record of your cancellation.
Yes, if you cancel your prepaid Tier package within 14 days and it hasn't been used, you are entitled to a full refund. Keep proof of your cancellation request.
If you have used the service during the 14-day cooling-off period, your refund will be prorated based on usage. Always keep a record of your cancellation for reference.