Cancellation Brand24: Easy Method

What is Brand24

Overview

Brand24 is a subscription-based SaaS tool that monitors online mentions of your brand across social media, blogs, and websites. It provides real-time insights, analytics and AI-powered features to help you track reputation and engagement.

Primary use cases

Users typically use Brand24 for media monitoring, sentiment and trend analysis, and competitive tracking. It is sold as a recurring subscription with several plan tiers and optional AI features.

How to cancel Brand24

Cancel web-based subscriptions (direct on Brand24)

• Contact your Account Manager via Intercom chat or send an email to [email protected].
• If you pay by card, notify Brand24 at least 7 days before the start of the next subscription period to stop renewal.
• After you notify, you will keep access until the end of the paid billing period.

Cancel App Store (iOS) or Google Play (Android) subscriptions

• If subscribed via the App Store, cancel through your Apple ID > Subscriptions in your device settings; Brand24 cannot cancel it for you.
• If subscribed via Google Play, cancel via the Play Store app: Payments & Subscriptions → Subscriptions; Brand24 cannot cancel or refund these.

What happens when you cancel

Access and renewal

For web-based subscriptions cancelled through Brand24, your account remains active until the paid period expires. After that date the subscription will not renew.

Data and account state

Brand24 does not renew billing after cancellation; account data and retention policies are governed by Brand24 terms. Export any critical reports or data before your access ends.

Will I get a refund?

Web-based subscription refund policy

Brand24's Terms generally state users are not entitled to refunds for subscription fees already paid. No refund is standard for paid periods that have already started.

Exceptions and in-app subscriptions

• Terms include a narrow exception allowing a refund of the fee up to one month back if the user did not use the Service; this is case-dependent.
• App Store and Google Play refunds are handled by Apple/Google and are subject to those platforms' policies (Brand24 cannot issue those refunds).
• Free trials (14 days, Pro features) require no payment, so refund is not applicable for trials.

Brand24 plans and pricing

Pricing snapshot

Below are approximate monthly prices converted to INR from USD (approx. conversion used). Actual charges, taxes and India-specific pricing may differ.

Details by plan

Your consumer rights in India

Cooling-off and refunds

Indian consumer protection law can grant rights such as a cooling-off or cancellation period for online services. These rights may allow refunds when services are unused or misrepresented.

Platform-specific purchase rules and escalation

• App Store and Google Play in-app purchases follow Apple/Google refund rules; Brand24 cannot override those platform policies.
• If you believe Brand24's refund/no-refund policy conflicts with Indian law, you can escalate via consumer courts or relevant regulators.

Customer experiences

Positive feedback

Users praise Brand24 for ease of use, an intuitive interface and helpful support in many reviews. Monitoring coverage and analytics are commonly cited strengths.

Negative feedback

Reviewers report difficulties cancelling the service and occasional issues with sentiment accuracy, filters, or AI summaries. Some public reviews are strongly negative.

See user reviews for examples: Capterra reviews and Trustpilot.

Documentation checklist

Before contacting support

• Account email and subscription ID (from invoice or account settings).
• Payment method and last billing date.
• Screenshots of subscription page or billing statements.

When you contact Brand24 or platforms

• Save chat transcripts or email threads with Brand24 (Intercom / [email protected]).
• If using App Store/Google Play, save purchase receipts and platform refund request IDs.

Common mistakes

Wrong cancellation channel

Example: Trying to cancel an App Store or Google Play subscription by emailing Brand24. That will not stop platform-managed billing.

Timing and refund assumptions

Example: Missing the 7‑day before-renewal window for card payments and then expecting a refund. Brand24's terms state no refund for paid periods, with limited exceptions.

Comparative recap

Quick platform comparison

After cancelling

Immediate actions

• Export reports, mentions, and any required data before access ends.
• Save final invoices and confirmation of cancellation from Brand24 or the platform.

If you need more help

If you wish to read user feedback before or after cancelling, consult reviews on Capterra and Trustpilot.

Examples: Capterra reviews | Trustpilot.

Address

Headquarters

Brand24 Global Inc. primary address: 121 Executive Circle, Daytona Beach, FL 32114, USA.

Other offices

Brand24 has additional offices and entities associated with locations such as Wrocław, Poland. For contractual or country-specific queries, use your Account Manager or the support email [email protected].