Cancellation Brandcrowd: Easy Method

What is BrandCrowd

Overview

BrandCrowd is an online logo-maker and branding platform that offers templates, design tools, and subscription plans to download high-resolution and vector logo files and related marketing assets.

The service is subscription-based for premium tiers, with additional one-time and order-based purchases available for items such as printing or special services.

Who uses it

Small businesses, startups, and individuals use BrandCrowd to create logos, edit designs, and access templates for social and print materials.

Plans range from a free logo pack to multiple paid tiers that add editing, templates and website builder features.

How to cancel BrandCrowd

Cancel via the website (recommended)

• Sign in to your BrandCrowd account on the BrandCrowd website.
• Go to Account or Subscription settings and choose the option to cancel the subscription.
• Follow on-screen prompts; your subscription will continue until the end of the paid period.

If you cannot cancel in your account

• Contact BrandCrowd support by email at [email protected] and request cancellation of your subscription.
• Provide your account email, order or subscription ID, and any relevant screenshots to speed processing.

App Store / Google Play notes

• BrandCrowd does not document separate cancellation procedures via the App Store or Google Play.
• Cancellation is generally handled via the BrandCrowd website or by contacting support as above.

What happens when you cancel

Access after cancellation

After you cancel, your subscription remains active until the end of the paid billing period.

You retain access to the features associated with that paid period until it expires.

Renewals and billing

Auto-renewal stops after cancellation, but no pro-rata refunds are guaranteed beyond BrandCrowd refund rules.

If you see further charges after cancellation, contact support and your payment provider promptly.

Data and account retention

Your account, designs and downloads typically remain accessible within the limits of your plan and BrandCrowd's retention policies.

If you need data removed or exported, contact support with a clear request and account details.

Will I get a refund?

General refund policy

Refunds for service purchases may be available where a technical issue renders the service unusable; BrandCrowd does not generally refund for change of mind or perceived design quality.

Refunds are discretionary and subject to BrandCrowd's terms and applicable law.

Subscription refund windows

• Monthly recurring charges: refunds allowed within 7 days of the charge if the subscription service has not been used.
• Annual (or longer) recurring charges: refunds allowed within 30 days of the charge if the subscription service has not been used.

Orders and completed services

• Orders (for example printing) may be refunded only if the order has not been completed or delivered.
• Once delivery or completion occurs, refunds are generally not available.

BrandCrowd plans and pricing

Pricing summary

Below is a summary of BrandCrowd plans and approximate INR prices based on the verified pricing data.

Prices shown are approximate conversions and the exact amount charged may vary with exchange rates and billing settings.

Your consumer rights in India

Statutory protections - general guidance

BrandCrowd's stated refund and cancellation policies do not override statutory consumer protections that apply in your jurisdiction.

If a service is faulty, not performed with reasonable care, or materially different from its description, you may have remedies under local consumer protection law.

Practical steps for Indian consumers

• Keep receipts, order IDs, screenshots, and timestamps of communications.
• If a refund or cancellation dispute cannot be resolved with BrandCrowd, consider raising a chargeback through your payment provider or contacting local consumer protection authorities for guidance.

Customer experiences

Positive feedback

Many users praise BrandCrowd for ease of use, a large library of templates, and good value for basic branding needs.

Indian users have left five-star reviews noting attractive and easy-to-create logos.

Negative feedback

Several reviewers report difficulties cancelling subscriptions and experiencing continued billing after attempts to cancel.

Other complaints include unexpected recurring charges, refund delays, and mixed experiences with customer support responsiveness.

Documentation checklist

What to collect before requesting cancellation

• Account email and username used with BrandCrowd.
• Order number(s) or subscription ID, and date(s) of charges.
• Screenshots of account settings showing cancellation options or billing history.

What to include when contacting support

• Clear request to cancel subscription and any requested refund, with reasons.
• Attach supporting screenshots and provide preferred contact details for follow-up.

Common mistakes

Assuming cancellation via app stores is automatic

Some users assume uninstalling an app or using the App Store / Google Play will cancel BrandCrowd billing; BrandCrowd does not document separate app-store procedures and cancellation via the website or support is recommended.

Waiting too long to request refunds

Refund windows are time-limited: 7 days for monthly recurring charges and 30 days for annual or longer recurring charges, subject to use of the service.

Missing these windows can make refunds unlikely under BrandCrowd's stated rules.

Comparative recap

Quick comparison

The table below compares key cancellation and refund points across channels and common outcomes to help you decide next steps.

After cancelling

What to monitor

Check your payment method statements for any unexpected charges after cancellation and save evidence of the cancellation confirmation.

If you are billed after cancellation, contact [email protected] immediately and consider contacting your payment provider.

Next steps if disputes continue

• Escalate with your card issuer or payment processor to open a dispute or chargeback if appropriate.
• Keep all correspondence and documentation for any required dispute resolution or consumer complaints.

Address

BrandCrowd contact address

BrandCrowd cancellation department address associated with correspondence: 72 Hammersmith Road, London W14 8TH, United Kingdom.

Parent company note

DesignCrowd Pty Ltd is the parent company referenced in some legal and contact materials and may list Australian addresses for legal notices.

For account actions and support, use your BrandCrowd account settings or email [email protected].