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Cancellation Charley Ai: Easy Method
What is Charley Ai
Overview
Charley Ai is a subscription-based SaaS platform that uses AI to automate tasks such as customer support, data analysis and workflow automation for businesses.
The service is offered as paid plans with web and mobile access and integrates via APIs for advanced use cases.
Who uses it
Small and medium businesses, educators and teams use Charley Ai to reduce manual work and scale responses with AI-driven automation.
Subscriptions are sold directly and through app stores (iOS App Store and Google Play), which affects how cancellations and refunds are handled.
How to cancel Charley Ai
Cancel via Charley.ai website
- Log in to your account on the Charley.ai website.
- Go to Account Settings → Subscriptions → Cancel subscription.
- Follow on-screen prompts to confirm cancellation; cancellation stops future billing but prior obligations remain valid.
Cancel via mobile stores
- iOS: Open iOS Settings → Your Name → Subscriptions → Select Charley → Cancel Subscription.
- Android: Open Google Play Store → Profile Icon → Payments & Subscriptions → Subscriptions → Charley → Cancel Subscription.
- Important: If you subscribed via an app store, cancel in that store to avoid continued billing even if you cancel on the site.
Reference guide
Step-by-step third-party cancellation notes are available for reference at a verified guide.
How to cancel Charley (JoinChargeback)
What happens when you cancel
Access and renewal
Cancellation stops future recurring charges but does not automatically delete your account or past obligations incurred before cancellation.
Access to paid features typically continues until the end of the current billing period unless otherwise stated.
Data and account retention
Account data and generated documents may remain available after cancellation; export any critical data before losing access.
Check your account settings for export or deletion options after cancelling.
Will I get a refund?
Standard refund policy
Refund requests are generally accepted within 7 days of payment if usage is under specified thresholds (under 10 document-generation sessions or 50 API interactions).
Outside this window, refunds are discretionary and evaluated case-by-case.
Free trial and processing times
Charley.ai offers a 14‑day free trial that can be cancelled during the trial without charge.
Refunds, when approved, are typically processed in 3 - 5 working days (card/Apple Pay), 2 - 3 days (PayPal) or 5 - 7 days (bank transfer).
Reference: Charley refund guide (JoinChargeback)
Charley Ai plans and pricing
Pricing summary
The following INR prices are estimates derived from published USD monthly rates using an approximate exchange rate of ₹82/USD.
No official INR pricing pages were found; contact support for exact local pricing.
Plans table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Mini Plan | Approx. ₹737/month | monthly | 12,000 words/month; document export; copy/paste |
| Student Plan | Approx. ₹1,146/month | monthly | 35,000 words/month; 24/7 live chat; all Mini features |
| Ultimate Plan | Approx. ₹1,555/month | monthly | 100,000 words/month; import rubrics/tasksheets; all Student features |
Your consumer rights in India
Legal protections
Indian consumers are protected under the Consumer Protection Act, 2019 against unfair trade practices and deficient services.
Digital services and e-commerce purchases fall under these protections when disputes arise.
Redress options
- File a complaint with the District Consumer Disputes Redressal Commission for monetary relief.
- Escalate to higher commissions for larger claims or use online grievance portals where available.
Keep documentation such as invoices, cancellation confirmations and correspondence to support your claim.
Customer experiences
Common complaints
Public reviews report issues like inability to cancel, continued billing after cancellation and slow or unresponsive support.
Some reviewers claim multiple or unexpected charges and difficulties obtaining refunds.
Positive and neutral notes
Some users receive timely refunds or successful cancellations when following the correct store-specific process.
Experiences vary, so document all steps and confirmations during cancellation to improve outcomes.
See sample customer reviews: Charley.ai on Trustpilot
Documentation checklist
Before you contact support
- Copy of subscription confirmation or invoice showing date and amount charged.
- Screenshot of your subscription page showing status and any cancellation attempts.
- Records of communication with support (email, chat transcripts, timestamps).
If you need to escalate
- Proof of card/PayPal/bank statement entries with charge descriptions and dates.
- Any cancellation confirmation emails or in-app confirmation screens.
- Notes on steps you took and the store (Web, iOS, Google Play) used to subscribe.
Common mistakes
Canceling in the wrong place
Many users cancel on the Charley.ai site after subscribing via App Store or Play Store and continue to be billed.
Always cancel in the same store where the subscription was purchased to stop billing.
Missing documentation
Failing to save cancellation confirmations or charge receipts weakens refund claims and consumer complaints.
Take screenshots immediately and keep timestamps for all communications with support.
Comparative recap
How cancellation differs by platform
| Feature | Charley.ai site | iOS App Store | Google Play Store |
|---|---|---|---|
| Where to cancel | Account Settings → Subscriptions → Cancel | iOS Settings → Your Name → Subscriptions → Charley | Play Store → Profile → Payments & Subscriptions → Charley |
| Refund window | 7 days (conditional) / 14‑day free trial | App store refund policies may apply; cancel in iOS to stop billing | Play Store refund policies may apply; cancel in Play to stop billing |
| Reported issues | Continued billing after site cancellation (reported) | Must cancel in iOS to avoid charges; users report support delays | Must cancel in Play to avoid charges; users report support delays |
After cancelling
Follow-up actions
- Save any final confirmation screen or email from Charley.ai or the app store.
- Monitor your card/PayPal/bank statements for any unexpected charges in the following billing cycles.
Where to get help
If you need step-by-step cancellation or refund guidance, see the verified guides below.
How to cancel Charley (JoinChargeback)
How to get a Charley refund (JoinChargeback)
Address
Registered office
Charlie Technologies Private Limited (operating as Charley AI)
E-13/19, First Floor, Harsha Bhawan, Connaught Place, New Delhi, Delhi 110001, India
Notes about contacting by post
If you escalate by postal communication, include copies of invoices, cancellation attempts and correspondence.
Sending a recorded delivery or courier with tracking is recommended for important dispute documents.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Myra Choudhary
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.