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Cancellation Charley Ai: Easy Method
What is Charley Ai
Overview
Charley Ai is a subscription-based SaaS platform that automates HR processes such as onboarding, payroll and employee management. It uses AI tools to streamline communication and routine HR tasks.
Main purpose
The service is offered on a subscription basis and includes a 14‑day free trial for new users. For official product details and FAQs, see the provider's help pages.
How to cancel Charley Ai
Via the Charley Ai website
- Sign in to your account on the platform.
- Open Account Settings (or Subscription settings) and choose Cancel or Manage subscription.
- Follow the on‑screen prompts to confirm cancellation.
- See the official FAQ for guidance: Charley Ai FAQ.
Via mobile app stores
- iOS (App Store): Open iOS Settings → your name → Subscriptions → select the Charley subscription → Cancel.
- Android (Google Play): Open Play Store → profile icon → Payments & subscriptions → Subscriptions → select the Charley subscription → Cancel.
- If you subscribed through a store, cancel through that store to stop future renewals.
What happens when you cancel
Account access and billing
Cancellation typically prevents future renewals but does not always terminate access immediately.
Your account usually remains active until the end of the current billing period unless the provider specifies otherwise.
Data and generated content
Cancelling does not necessarily delete your account or generated data right away. Stored content and settings may remain accessible for a period.
If you need data removed, request deletion explicitly from support and keep records of your request.
Will I get a refund?
Free trial refunds
Charley Ai offers a 14‑day free trial during which you can cancel without being charged. See the FAQ for trial details: Charley Ai FAQ.
Paid refunds and eligibility
- Refunds may be eligible within 7 days of payment if usage has not exceeded specific thresholds.
- Documented eligibility conditions include not exceeding 10 document‑generation sessions or 50 API interactions; requests outside these limits are at Charley Ai’s discretion.
- For full terms and procedures, consult the provider’s terms: Terms of Service.
Charley Ai plans and pricing
Where to check current prices
Pricing, plan tiers and billing frequency can change. Always check Charley Ai’s official website for up‑to‑date information.
Official plan and pricing details are available on the provider’s site and support pages.
Note on accuracy
This guide does not list or assume specific prices. Do not rely on third‑party estimates when deciding on a plan.
Confirm any promotional or subscription terms directly with Charley Ai before subscribing.
Your consumer rights in Singapore
Governing law and provider terms
Charley Ai’s public terms refer to governing law as South Australia. The contract terms will affect how disputes and refunds are handled.
Review the provider’s Terms of Service for contractual details: Terms of Service.
Singapore consumer protections
Under Singapore law (for example, the Consumer Protection (Fair Trading) Act), consumers have rights on fair dealing and remedies for misrepresentation or unfair practices.
If you believe your consumer rights in Singapore have been breached, consider contacting local consumer protection bodies or seeking legal advice.
Customer experiences
Positive feedback
Some users praise the clarity of the 14‑day free trial and the ability to cancel from account settings.
Positive comments often note straightforward onboarding and useful automation features.
Negative feedback
Other users report issues such as being charged after attempting to cancel, multiple billing events for the same plan, and slow or unresponsive support when requesting refunds.
Independent reviews reflect a mix of experiences; check community feedback before making decisions. For user reviews, see: Trustpilot reviews.
Documentation checklist
What to collect before contacting support
- Account email and username used for the subscription.
- Payment receipt or bank/credit card statement showing the charge.
- Screenshots of subscription status, cancellation confirmation and any error messages.
- Dates and times of cancellation attempts and any confirmation emails.
How to store evidence
- Keep copies of support conversations (emails, chat transcripts).
- Save all receipts and screenshots in a secure folder for reference.
Common mistakes
Assuming immediate deletion
Many users expect that cancelling will immediately delete their account and data; in practice, access and stored data often remain until the billing period ends or until deletion is requested.
Always check the provider’s data retention policy and request explicit deletion if needed.
Missing store‑based subscriptions
A common error is cancelling on the provider website but forgetting to cancel the subscription in the App Store or Google Play when the purchase was made through those stores.
If you subscribed via a mobile store, cancel inside that store to stop renewals and retain evidence of cancellation.
Comparative recap
Quick comparison
The table below summarises key items: how to cancel, refund possibilities and what to expect for data and billing.
Takeaway
Keep records, check which channel you used to subscribe (website vs store), and consult official policies when requesting refunds or deletions.
| Action | Charley Ai policy / typical outcome | What you should do |
|---|---|---|
| Cancel subscription | Cancel via account settings on the platform; store subscriptions must be cancelled in the store. | Cancel where you subscribed (website or App Store / Play Store) and keep confirmation. |
| Refund | 14‑day free trial prevents charges. Paid refund eligibility: within 7 days subject to usage limits. | Check usage against thresholds and submit a request with receipts; consult Terms of Service. |
| Data after cancellation | Account/data typically remains until end of billing period; deletion is not automatic. | Request data export or deletion explicitly and save confirmation of the request. |
| Disputes / consumer rights | Terms reference South Australia; Singapore consumer protections may still apply. | Keep evidence, escalate to support, and consider local consumer protection channels if unresolved. |
After cancelling
Follow‑up actions
Save any cancellation confirmation emails or screenshots and monitor your bank or card statements for unexpected charges.
If you are charged after cancellation, contact Charley Ai support with your documentation and request a refund or clarification.
Helpful links
- Charley Ai FAQ (cancellation & trial): https://charley.ai/faq
- Charley Ai Terms of Service (refunds & governing law): https://charley.ai/terms-of-service
Address
Listed address
25 Asia Gateway, #10-05, Marina Bay, Singapore 018979.
Verify before relying
Company locations and contact details can change. Verify the address directly with Charley Ai if you need to send official correspondence.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.