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Cancel CLEENG
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Cleeng service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cleeng: Easy Method
What is Cleeng
Overview
Cleeng is a SaaS platform that helps media and content companies manage subscriptions, pay-per-view events and payments. It provides tools for publishers to sell and secure digital access, handle billing, and manage subscribers.
Where it is used
Cleeng is used by broadcasters and publishers to monetise live and on-demand content globally. In many implementations Cleeng acts as the billing or payments partner for the broadcaster rather than the end consumer platform.
How to cancel Cleeng
Cancel via broadcaster's website (web)
- Log in to the broadcaster’s site linked to your Cleeng account.
- Go to My Account or Profile, locate the subscription, and select Unsubscribe.
- Cancellation takes effect at the end of the current billing period; you keep access until then.
- See official guidance: How do I cancel my subscription?
Cancel via app stores and in-app purchases
- Google Play (Android): Open Play Store → Menu → Account → Subscriptions → Cancel. Cancel >24 hours before renewal to avoid the next charge.
- Apple App Store / Apple TV: Cancel from your Apple ID Subscriptions (Settings) or via Apple TV account management. Cleeng cannot cancel App Store purchases.
- For Google Play official guidance see: How do I cancel my subscription billed through Google Play?
What happens when you cancel
Access and timing
When you cancel a subscription purchased via a broadcaster’s website, cancellation usually takes effect at the end of the current billing period.
You retain access to content until the period ends; access is not cut immediately unless a publisher issues a refund that revokes access.
Billing and data
If you cancel after a renewal payment is processed, that payment is final and non-refundable unless the publisher elects otherwise.
Cleeng and the publisher retain transaction records for billing and support purposes as per their policies.
Will I get a refund?
General refund policy (web purchases)
Refunds for web purchases made via a broadcaster are discretionary and assessed case-by-case. Typical eligible reasons include major technical failures or duplicate charges.
Refunds are not granted for change of mind, dissatisfaction, accidental purchases, or failure to cancel before renewal.
Special cases and in-app purchases
- Live pay-per-view events: refunds may apply for duplicate purchases, cancelled events, or major streaming failures - often if requested within 48 hours after the event.
- In-app purchases (Apple, Google, Roku): Cleeng cannot process refunds. The respective app store is the merchant of record and handles refunds.
- See official refund guidance: Requesting a refund and publisher refund handling: How to handle customer refund requests.
Cleeng plans and pricing
Published pricing
Cleeng does not publish comprehensive India- or INR-denominated pricing publicly. Published public pricing appears in USD on Cleeng materials.
If you need exact pricing for your use case or INR billing, contact Cleeng or your broadcaster for a quote.
Contact for pricing
| Plan | Details | How to get price |
|---|---|---|
| Contact for pricing | Cleeng provides custom plans and publisher pricing; public figures are shown in USD only. | Contact Cleeng or your broadcaster for an INR quote. |
Your consumer rights in India
Legal protections
Indian consumers are protected by the Consumer Protection Act, 2019 and related regulations covering unfair trade practices and deficient services.
These rights apply to digital subscriptions where services are not delivered as described or there are technical failures that defeat the purpose of the purchase.
Available remedies
- You may request a refund or compensation from the merchant (publisher or platform) for valid technical failures or mis‑description.
- If the merchant does not resolve the issue, escalate via the National Consumer Helpline, State Consumer Commissions, or other appropriate legal remedies in India.
Customer experiences
Positive feedback
Some users praise Cleeng for being feature-rich and easy to use, and note professional and responsive support in specific implementations.
For example, a positive review highlights Cleeng as a “one stop shopping for payment solution” for publishers. See: Capterra India.
Common complaints
There are multiple reports of difficulties cancelling subscriptions and of unexpected or unclear charges showing as “Cleeng”.
Users have also reported slow or limited customer support and disputes over refund eligibility. See broader user feedback: Trustpilot and other review pages.
Documentation checklist
What to gather before contacting support
- Order or transaction ID and purchase date.
- Email used for the purchase and account screenshots.
- Payment method and billing statement showing the charge.
- Clear description of the issue, event timestamps, and any error messages.
Where to submit evidence
- For web purchases, submit evidence to the broadcaster’s support team that manages your subscription.
- For store purchases, use Google Play or Apple support channels since they are the merchant of record.
Common mistakes
Assuming Cleeng can cancel all purchases
Many users try to cancel in Cleeng when the purchase was made through Google Play or Apple App Store. These platforms control billing and must be used to cancel and request refunds.
Always check which platform processed the payment before contacting support.
Missing timelines and documentation
Failing to cancel >24 hours before renewal or missing proof of purchase are common issues that prevent refunds or stop continued charges.
Keep receipts, timestamps, and screenshots to support any refund or dispute request.
Comparative recap
Quick comparison
| Method | How to cancel | Refund possibility | Notes |
|---|---|---|---|
| Web (broadcaster site) | Log in → My Account/Profile → Unsubscribe | Discretionary; case-by-case for technical or billing issues | Access continues until period end. See official guide |
| Google Play (Android) | Play Store → Account → Subscriptions → Cancel | Handled by Google; must request via Play Store | Cancel >24 hours before renewal. See Google Play guidance |
| Apple App Store | Apple ID → Subscriptions (Settings) or Apple TV account | Handled by Apple; request via Apple support | Cleeng cannot process App Store refunds directly (general guidance). |
| In-app/Platform purchases | Use the app store where purchase occurred | App store decides refunds | Cleeng is not merchant of record for these transactions. |
After cancelling
Next steps
Keep confirmation of cancellation from the broadcaster or app store. Verify your next billing date and access expiry.
If you see unexpected charges after cancelling, prepare documentation and escalate to the merchant or app store.
Helpful official links
- Cleeng cancellation help: How do I cancel my subscription?
- Google Play cancellations: How do I cancel my subscription billed through Google Play?
- Refund guidance: Requesting a refund
- Publisher refund processing: Self-Service Portal - Processing Refunds
Address
Headquarters
Reimersbeek 14, 1082 AG, Amsterdam, Netherlands.
Support contacts
For account or billing issues contact the broadcaster or the app store used for purchase. Use the official help pages linked above for next steps.