Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Confluence, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month without commitment
Send an e-Postclic to Confluence
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in India
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at ₹92.44 for 48 hours
then no commitment, ₹5,032.79 per month
to keep966649193710
Recipient
Confluence
4th Floor, 5th Floor, Divyasree Greens, Sy No 12/1, 12/2A, 13/1A, Chalaghatta Village
560071 Bengaluru Urban , India
REF/2025GRHS4
Cancellation Confluence: Easy Method
What is Confluence
Overview
Confluence is a collaborative workspace by Atlassian for teams to create, share and manage documentation, knowledge bases and project content.
It integrates closely with other Atlassian tools and offers templates, real-time editing and collaboration features for product and engineering teams.
Core uses
Common uses include internal wikis, release notes, meeting notes and cross-team documentation.
Teams use Confluence for structured content, linking to Jira issues and building searchable knowledge repositories.
How to cancel Confluence
Cancel via Atlassian web admin
- Only administrators (billing admins, organization admins, site admins) can cancel a subscription.
- Go to admin.atlassian.com → Subscriptions → Manage → More actions → Cancel subscription.
- See Atlassian’s cancellation help for full steps: Cancel a subscription.
App Store / Google Play and other methods
- Confluence subscriptions are managed via Atlassian’s billing system, not Apple App Store or Google Play.
- There is no way to cancel via the App Store or Google Play; use the Atlassian admin portal instead.
- If unsure, contact your billing admin or Atlassian support for confirmation before making changes.
What happens when you cancel
Billing and access timing
Cancellation is scheduled and takes effect 15 days after the end of the current billing period.
No prorated credits are issued for unused time when cancellation becomes effective.
Reversing and data considerations
- Administrators can undo a scheduled cancellation before it takes effect to retain access and billing.
- Export any needed content before cancellation becomes final to avoid access or retention issues.
- Free accounts have reported risks of deletion after prolonged inactivity; ensure you export important data promptly.
Will I get a refund?
Refund windows
- Monthly subscriptions: refunds are available only within the first paid month after the trial ends.
- Annual subscriptions: refunds are only available within 30 days of payment.
Legal and policy limits
There is no general statutory 'cooling-off' or 14-day right specific to Confluence subscriptions unless Atlassian’s published terms provide it.
Refunds are governed by Atlassian’s billing terms and are only issued when those terms allow; expect limited exceptions.
Confluence plans and pricing
Pricing availability
Exact INR pricing is not published by Atlassian in the verified sources available here.
For accurate pricing, contact Atlassian sales or check your Atlassian admin portal for region-specific rates.
Contact for pricing
| Plan | Price (INR) | Notes |
|---|---|---|
| Free | Contact for pricing | Free tier availability depends on features and user limits. |
| Standard | Contact for pricing | Monthly and annual billing available; check admin portal. |
| Premium / Enterprise | Contact for pricing | Higher tiers include admin and governance features; request quote for INR. |
Your consumer rights in India
Legal framework
Under Indian law, digital subscription services do not automatically carry a statutory 'cooling-off' right unless specified in contract or policy.
For Confluence, Atlassian’s published billing terms govern cancellation and refund eligibility.
Practical advice for Indian users
- Cancel within Atlassian’s refund windows: first month for monthly plans, within 30 days for annual plans.
- Export or back up data before cancellation becomes effective; do not rely on automatic retention for free/inactive accounts.
- Contact Atlassian support or your billing admin to confirm any rights or exceptions applicable to your purchase.
Customer experiences
Positive feedback
Users and reviewers praise Confluence for real-time editing, templates, whiteboards and strong Jira integration.
Capterra reviews highlight Confluence as especially useful for product teams and collaborative documentation workflows.
Negative feedback
- Many users report search limitations; searches may fail even for exact titles.
- Complaints include a cluttered UI, navigation challenges and a WYSIWYG editor that some find restrictive or glitchy.
- Reported risk of data loss for free accounts after inactivity, with limited warning mechanisms noted by users.
Documentation checklist
Before cancelling
- Export site spaces, pages and attachments you need to keep.
- Export user and permission lists, and note active integrations (Jira, apps).
- Confirm who is the billing admin and communicate the cancellation plan to stakeholders.
Administrative actions
- Record the subscription ID, billing period end date and scheduled cancellation effective date.
- Take screenshots of billing invoices or settings if required for disputes.
- If needed, review Atlassian’s cancellation guidance: Cancel a subscription.
Common mistakes
Attempting to cancel in the wrong place
Many users try to cancel via Apple App Store or Google Play; Confluence billing must be managed through Atlassian’s billing system.
Always use the Atlassian admin portal or contact your billing admin to avoid confusion.
Assuming automatic refunds or immediate access loss
Expect no prorated credit when cancellation becomes effective and know the cancellation becomes final after the billing cycle timeline.
Also avoid assuming a statutory cooling-off period applies; follow Atlassian’s refund windows instead.
Comparative recap
Side-by-side summary
| Feature | Confluence | Typical alternatives |
|---|---|---|
| Collaboration | Real-time editing, templates, strong Jira integration. | May offer simpler editors or stronger search depending on vendor. |
| Search | Users report inconsistent results and difficulties finding exact titles. | Some alternatives invest more in full-text or AI search features. |
| UI & Editor | Feature-rich but can feel cluttered; WYSIWYG editor has reported quirks. | Alternatives vary between minimal UIs or more flexible markup-based editors. |
After cancelling
Immediate steps
- Export and archive all essential content before the cancellation effective date.
- Confirm the cancellation status in the admin portal and whether the cancellation can be undone if needed.
Useful links and support
- How to cancel a subscription: Atlassian help.
- Cancellation and status guidance: Atlassian status docs.
- Independent walkthrough: PostClic cancel guide.
- Product reviews and user feedback: Capterra and community reports: Reddit discussion.
Address
Atlassian primary India address
4th Floor, 5th Floor, Divyasree Greens, Sy No 12/1, 12/2A, 13/1A, Chalaghatta Village, Bengaluru Urban, Karnataka 560071, India.
Confirm before sending correspondence
Confirm the correct office or contact point with Atlassian support before sending formal cancellation notices or documents.
For billing actions use the Atlassian admin portal or official support channels rather than postal mail when possible.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Confluence subscription, log in to the Atlassian web admin at admin.atlassian.com, navigate to Subscriptions, select Manage, and then choose More actions to cancel your subscription. Ensure you are an admin to perform this action.
When you cancel your Confluence subscription, any unpublished changes may be lost. It is advisable to export any important content before cancellation to avoid data loss.
You will retain access to Confluence for 15 days after the end of your current billing period. No prorated credits will be issued for the unused time.
Refunds for monthly subscriptions are available only within the first paid month after the trial ends, and for annual subscriptions, only within 30 days of payment. Check Atlassian's billing terms for specific details.
If you wish to reverse your cancellation, you can do so through the Atlassian web admin before the cancellation takes effect. Make sure to act promptly to retain access.