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Cancellation Confluence: Easy Method
What is Confluence
Overview
Confluence is a cloud-based collaboration and knowledge-management tool from Atlassian. Teams use it to create, organise, and share documents, meeting notes, and project knowledge in a central workspace.
Typical uses
Common uses include internal documentation, product specs, onboarding guides, and integration with Jira and other Atlassian products. It scales from small teams to large enterprises with multi-site deployments.
How to cancel Confluence
Cancel via Atlassian Cloud admin portal
- Sign in to admin.atlassian.com with a Billing admin, Org admin or Site admin account.
- Go to Billing → Subscriptions → Manage for your Confluence subscription.
- Choose More Actions → Cancel subscription and confirm.
- Cancellation takes effect 15 days after the end of the current billing period; no prorata refunds for unused time.
- See Atlassian's cancellation guidance: Cancel your subscription.
Cancel Marketplace or mobile purchases
- Marketplace apps: If purchased from Atlassian as vendor, special refund/cancellation windows may apply - check your order details and vendor terms.
- Mobile purchases: Subscriptions bought through Apple App Store or Google Play must be managed and cancelled through those stores (iOS Settings → Subscriptions; Play Store → Subscriptions).
- Internal notes and conventions are available (internal Atlassian page): Confluence mobile/subscription notes.
What happens when you cancel
Access and billing
After you cancel, the subscription remains active until the end of the current billing period plus a 15-day post-period window. Billing stops after that effective cancellation date.
Data availability and reactivation
Confluence data remains accessible for 15 days after the end of the billing cycle for recovery or reactivation. Reactivation during this window may be possible through the admin portal.
Will I get a refund?
Atlassian Cloud subscription refunds
- Refunds are limited: monthly-plan cancellations are refundable only within the first paid month; annual-plan refunds must be requested within 30 days of payment.
- Beyond these windows, Atlassian’s policy generally disallows refunds.
- See Atlassian’s cancellation and refund guidance: Cancel your subscription.
Marketplace and mobile refunds
- Marketplace apps sold by Atlassian as vendor: full refund possible within 30 days of order; after 30 days, no refund.
- Mobile purchases: refunds follow Apple and Google Play store policies and must be requested via those platforms.
Confluence plans and pricing
Pricing summary
The table below shows Confluence Cloud plans and approximate Singapore-dollar pricing (USD→SGD conversion applied). Singapore buyers are charged in USD; final SGD cost depends on current exchange rates and possible bank fees.
Notes on billing
- Prices and conversions are approximate and based on early‑2026 published rates.
- Free plan limits apply (up to 10 users). Annual plans offer savings versus monthly billing.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Free | S$0.00 | monthly | Unlimited pages & spaces; up to 3 whiteboards/user; 10 automation runs/month; 2 GB storage; Community support |
| Standard | approx. S$7.30 per user/month | monthly | Page permissions; external collaboration; 100 automation runs/month; 250 GB storage; regional support |
| Standard (Annual, up to 10 users) | approx. S$867 per year (≈ S$7.22 per user/month) | annual | Same as Standard monthly with ~15% savings |
| Premium | approx. S$14.05 per user/month | monthly | Unlimited storage; unlimited whiteboards; 1,000 automations/user/month; 24/7 support; 99.9% SLA |
| Premium (Annual, up to 10 users) | approx. S$1,654 per year (≈ S$13.77 per user/month) | annual | Same as Premium monthly with ~17% savings |
| Enterprise (Annual, 801+ users) | USD 118,000/year ≈ S$159,300/year | annual | Multiple sites; Atlassian Analytics & Data Lake; advanced security; 99.95% SLA; 24/7 support |
Your consumer rights in Singapore
CPFTA and digital services
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers have rights to services that are of acceptable quality and match descriptions provided by the seller.
Refund expectations and platforms
- Digital services that are consumed or accessed are generally non‑refundable unless defective or misrepresented.
- Atlassian’s published refund windows (30 days for annual plans, first month for monthly plans) align with common expectations but are not a statutory “cooling‑off” right for digital content.
- App stores (Apple, Google Play) have separate refund procedures and may grant refunds outside Atlassian’s policy; apply via the store used for purchase.
Customer experiences
Positive feedback
Many users praise Confluence for strong integration with the Atlassian ecosystem, scalability, templating, and centralised documentation capabilities.
Organisations often highlight how Confluence centralises knowledge and connects with Jira and Bitbucket for end-to-end workflows.
Negative feedback
Common complaints include account deactivation concerns, difficulties with cancellations or trials, and issues reported after cloud migrations.
Public reviews note occasional editor/usability quirks and problems reaching support; see community feedback on forums and review sites such as Trustpilot: Atlassian on Trustpilot.
Documentation checklist
Before you cancel
- Confirm you are a Billing admin, Org admin, or Site admin with access to admin.atlassian.com.
- Note the billing cycle end date and any annual renewal dates.
- Export important pages, attachments, and site backups before cancellation.
When requesting refunds or support
- Keep proof of purchase: order numbers, invoices, and payment timestamps.
- If you purchased via App Store or Play Store, use their refund request channels and keep reference IDs.
- Document error messages or support ticket numbers when contacting Atlassian or partners.
Common mistakes
Missing admin privileges
Attempting to cancel without Billing or Org admin rights is a frequent cause of delay. Ensure the account you use has the correct admin role before starting cancellation.
Assuming immediate deletion or refund
Users sometimes expect immediate service termination or prorated refunds. Atlassian’s policy applies a post‑billing period window and limits refunds to specific timeframes.
Also, forgetting to back up content before the 15‑day post‑end window may lead to unintended data loss if reactivation is not completed in time.
Comparative recap
Quick plan comparison
The table below summarises plans, approximate SGD prices, billing period notation, and core differences to help decide before cancelling or downgrading.
How to choose
Choose Free for small teams (≤10 users). Standard suits growing teams needing page permissions. Premium is for organisations needing unlimited storage and SLAs. Enterprise is for very large organisations requiring multi‑site and advanced controls.
| Plan | Approx. Price (SGD) | Period | Best for |
|---|---|---|---|
| Free | S$0.00 | monthly | Small teams and trial use |
| Standard | approx. S$7.30 / user | monthly | Growing teams needing permissions & moderate storage |
| Premium | approx. S$14.05 / user | monthly | Organisations needing unlimited storage and SLA |
| Enterprise | approx. S$159,300 / year | annual | Large enterprises with multi‑site and advanced security needs |
After cancelling
Recovery and reactivation
You can reactivate within the 15‑day data-availability window by signing into admin.atlassian.com and restoring the subscription.
Helpful official links
- Cancellation and refund guidance: Atlassian - Cancel your subscription
- Confluence plans and current pricing: Confluence pricing
- Notes on mobile/subscription handling (internal): Confluence mobile/subscriptions (internal)
- Regional pricing commentary and conversion guidance: Confluence pricing (Wise SG)
Address
Atlassian partner in Singapore
If you need local partner assistance for Atlassian products in Singapore, an example partner office is listed below. This is not Atlassian corporate headquarters, but an Atlassian Partner that may assist.
Empyra Singapore Office
Empyra Singapore Office - 1 Fullerton Rd, #02‑01 One Fullerton, Singapore 049213.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Confluence subscription, sign in to admin.atlassian.com with a Billing admin, Org admin, or Site admin account. Navigate to Billing → Subscriptions, select Manage for your Confluence subscription, choose More Actions, and then Cancel subscription. Keep proof of your cancellation request.
After cancellation, your Confluence subscription remains active until the end of the current billing period plus a 15-day post-period window, during which you can access your data. Ensure you keep proof of your cancellation.
Refunds for Confluence subscriptions are limited; monthly-plan cancellations are refundable only within the first paid month, while annual-plan refunds must be requested within 30 days of payment. Check your contract for specific details.
If you cancel your Confluence subscription, unpublished changes may not be recoverable after the cancellation takes effect. It's advisable to save any important content before proceeding with cancellation.
Yes, if you purchased your Confluence subscription through the Apple App Store or Google Play, you must manage and cancel it through those platforms. Keep proof of your cancellation.