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I hereby notify you of my decision to terminate the contract relating to the Cybernet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cybernet: Easy Method
What is Cybernet
Overview
Cybernet is a subscription-based cybersecurity service platform that offers hosting, security tools, training and membership plans to individuals and organisations.
The platform sells tiered plans and packages and manages cancellations and refunds through its official support channels.
Where this guide applies
This guide explains how to cancel Cybernet services and request refunds using the provider's published policy (source linked below).
It is written for users based in India but reflects Cybernet’s terms as published by the provider.
How to cancel Cybernet
Primary cancellation methods
- Submit a cancellation via Cybernet’s official refund request email or open an official support ticket through their support system.
- Do not rely on social posts or unverified messages; use only the official channels listed on the provider’s refund page.
Step-by-step cancellation process
- Collect your order ID, account email and payment proof before contacting support.
- Open a support ticket or send the refund request email describing the cancellation and include required documents.
- Wait for confirmation that the cancellation and refund are approved; keep the ticket or email reference number for follow-up.
What happens when you cancel
Access and service termination
After cancellation approval, access to the cancelled service is typically revoked according to Cybernet’s internal timelines.
For subscription services, access may continue until the end of the paid period unless otherwise specified by the support team.
Renewals, upgrades and domains
Renewals and upgrades do not qualify for the 100% money-back guarantee under Cybernet’s policy.
If a free domain was included and you cancel, domain registration costs may be deducted from any refund.
Will I get a refund?
Guaranteed refund windows
Shared hosting packages purchased for at least one year have a 100% money-back guarantee if cancelled within 30 days of purchase.
Packages with a period under one year are eligible for a 100% refund only if cancelled within 7 days of the order.
Exceptions and processing
- The 100% guarantee does not apply to renewals or upgrades.
- Free-domain hosting cancellations will have the domain cost deducted from refunds.
- Refunds are processed within 14 working days after approval via bank transfer to an account matching the purchaser’s name.
- Bank transfers from accounts other than BCA/Mandiri incur an administrative fee of Rp 6,500 (per provider policy).
Cybernet plans and pricing
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Basic Monthly Membership | ₹1,425.00 (approx.) | Monthly | Community access, Monthly live sessions, Shield awards, 40% off courses, Newsletter |
| Basic Yearly Membership | ₹15,735.00 (approx.) | Yearly | All monthly features + full course access, Priority support, Early access |
| Monthly Membership | ₹2,135.00 (approx.) | Monthly | Weekly live sessions, Monthly CTFs, Consultations, E-books, 40% off courses |
| Yearly Membership | ₹23,475.00 (approx.) | Yearly | Unlimited e-books & premium resources, Priority support, Early access |
| Cyber Starter Package (Monthly) | ₹1,401.00 (approx.) | Monthly | Monthly e-book, Newsletter, Competitions & challenges, 40% off courses |
| Cyber Elite Package (Monthly) | ₹3,294.00 (approx.) | Monthly | E-book, Newsletter, Competitions, Monthly CTFs, Roadmaps, Certification courses |
Pricing notes
All prices originate in AED and are converted to INR at an approximate mid‑2025 rate; actual INR charged can vary with exchange rates and payment fees.
Contact Cybernet support for exact billing amounts on your order before initiating a refund request.
Your consumer rights in India
General rights
As an Indian consumer you have the right to seek redress if a service is not provided as promised or if refund terms in the seller’s policy are not honoured.
Attempt the provider’s internal dispute resolution first by raising a ticket and retaining all correspondence.
Escalation options
- If internal resolution fails, you may file a complaint with local consumer protection authorities or consumer courts under the Consumer Protection Act.
- Keep all receipts, order IDs, emails and bank transaction proofs to support any formal complaint.
Customer experiences
Policy-based expectations
Cybernet’s documented policy indicates a clear refund window and a 14-working-day processing period after approval.
Customers following the stated process and providing matching bank details should expect refunds per the stated timelines.
Practical considerations
Because public reviews are not included in the verified dataset for this guide, actual turnaround can vary by case and region.
If you notice delays beyond the stated 14 working days, use your support ticket reference to follow up and escalate if needed.
Documentation checklist
Required documents
- Order or invoice number and account email used at purchase.
- Proof of payment (transaction receipt or bank statement).
- Valid ID and bank account details that match the purchaser’s name for refund transfer.
Optional but helpful items
- Screenshots of the service (if access or functionality is the reason for cancellation).
- Any prior support correspondence and the ticket reference number.
Common mistakes
Mismatched bank details
Submitting a refund account that does not match the purchaser’s name can delay or invalidate the transfer under Cybernet’s rules.
Always provide bank details that exactly match the name on the original order.
Assuming automatic refund eligibility
Users sometimes assume the 100% money-back guarantee applies to renewals or upgrades; the policy explicitly excludes those cases.
Also note that free-domain value may be deducted from refunds for hosting packages that included a free domain.
Comparative recap
Summary table
| Feature | Shared hosting ≥1 year | Packages <1 year | Renewals / Upgrades | Refund processing |
|---|---|---|---|---|
| 100% money-back window | Within 30 days | Within 7 days | Not eligible | After approval: processed within 14 working days |
| Domain deduction | Domain cost may be deducted if a free domain was included | Domain cost may be deducted if applicable | N/A | Amount adjusted before transfer |
| Required refund recipient | Bank account matching purchaser’s name | Bank account matching purchaser’s name | Not applicable | Non-BCA/Mandiri transfers incur Rp 6,500 fee |
How to read this table
Use this table to check whether your order falls within the guaranteed refund windows and to confirm expected processing behaviour.
If in doubt, open a support ticket and attach your order details before cancelling services.
After cancelling
Immediate steps
- Save the cancellation confirmation and ticket ID from Cybernet for future reference.
- Export or back up any data you need before access is revoked.
Follow-up and support link
To submit an official refund request or read the provider’s published refund terms, use Cybernet’s refund page:
Cybernet refund & cancellation policy
Address
Registered office (for reference)
124 Sterry Road, Dagenham, London, United Kingdom, RM10 8QA.
Use the official online support channels for cancellations and refunds rather than physical post, unless instructed otherwise by Cybernet support.