Cancellation Cybernet: Easy Method

What is Cybernet

Overview

Cybernet is a subscription-based cybersecurity service platform that offers hosting, security tools, training and membership plans to individuals and organisations.

The platform sells tiered plans and packages and manages cancellations and refunds through its official support channels.

Where this guide applies

This guide explains how to cancel Cybernet services and request refunds using the provider's published policy (source linked below).

It is written for users based in India but reflects Cybernet’s terms as published by the provider.

How to cancel Cybernet

Primary cancellation methods

• Submit a cancellation via Cybernet’s official refund request email or open an official support ticket through their support system.
• Do not rely on social posts or unverified messages; use only the official channels listed on the provider’s refund page.

Step-by-step cancellation process

• Collect your order ID, account email and payment proof before contacting support.
• Open a support ticket or send the refund request email describing the cancellation and include required documents.
• Wait for confirmation that the cancellation and refund are approved; keep the ticket or email reference number for follow-up.

What happens when you cancel

Access and service termination

After cancellation approval, access to the cancelled service is typically revoked according to Cybernet’s internal timelines.

For subscription services, access may continue until the end of the paid period unless otherwise specified by the support team.

Renewals, upgrades and domains

Renewals and upgrades do not qualify for the 100% money-back guarantee under Cybernet’s policy.

If a free domain was included and you cancel, domain registration costs may be deducted from any refund.

Will I get a refund?

Guaranteed refund windows

Shared hosting packages purchased for at least one year have a 100% money-back guarantee if cancelled within 30 days of purchase.

Packages with a period under one year are eligible for a 100% refund only if cancelled within 7 days of the order.

Exceptions and processing

• The 100% guarantee does not apply to renewals or upgrades.
• Free-domain hosting cancellations will have the domain cost deducted from refunds.
• Refunds are processed within 14 working days after approval via bank transfer to an account matching the purchaser’s name.
• Bank transfers from accounts other than BCA/Mandiri incur an administrative fee of Rp 6,500 (per provider policy).

Cybernet plans and pricing

Pricing table

Pricing notes

All prices originate in AED and are converted to INR at an approximate mid‑2025 rate; actual INR charged can vary with exchange rates and payment fees.

Contact Cybernet support for exact billing amounts on your order before initiating a refund request.

Your consumer rights in India

General rights

As an Indian consumer you have the right to seek redress if a service is not provided as promised or if refund terms in the seller’s policy are not honoured.

Attempt the provider’s internal dispute resolution first by raising a ticket and retaining all correspondence.

Escalation options

• If internal resolution fails, you may file a complaint with local consumer protection authorities or consumer courts under the Consumer Protection Act.
• Keep all receipts, order IDs, emails and bank transaction proofs to support any formal complaint.

Customer experiences

Policy-based expectations

Cybernet’s documented policy indicates a clear refund window and a 14-working-day processing period after approval.

Customers following the stated process and providing matching bank details should expect refunds per the stated timelines.

Practical considerations

Because public reviews are not included in the verified dataset for this guide, actual turnaround can vary by case and region.

If you notice delays beyond the stated 14 working days, use your support ticket reference to follow up and escalate if needed.

Documentation checklist

Required documents

• Order or invoice number and account email used at purchase.
• Proof of payment (transaction receipt or bank statement).
• Valid ID and bank account details that match the purchaser’s name for refund transfer.

Optional but helpful items

• Screenshots of the service (if access or functionality is the reason for cancellation).
• Any prior support correspondence and the ticket reference number.

Common mistakes

Mismatched bank details

Submitting a refund account that does not match the purchaser’s name can delay or invalidate the transfer under Cybernet’s rules.

Always provide bank details that exactly match the name on the original order.

Assuming automatic refund eligibility

Users sometimes assume the 100% money-back guarantee applies to renewals or upgrades; the policy explicitly excludes those cases.

Also note that free-domain value may be deducted from refunds for hosting packages that included a free domain.

Comparative recap

Summary table

How to read this table

Use this table to check whether your order falls within the guaranteed refund windows and to confirm expected processing behaviour.

If in doubt, open a support ticket and attach your order details before cancelling services.

After cancelling

Immediate steps

• Save the cancellation confirmation and ticket ID from Cybernet for future reference.
• Export or back up any data you need before access is revoked.

Follow-up and support link

To submit an official refund request or read the provider’s published refund terms, use Cybernet’s refund page:

Cybernet refund & cancellation policy

Address

Registered office (for reference)

124 Sterry Road, Dagenham, London, United Kingdom, RM10 8QA.

Use the official online support channels for cancellations and refunds rather than physical post, unless instructed otherwise by Cybernet support.