Cancellation Cybernet: Step-by-Step Guide

What is Cybernet

Service overview

Cybernet provides cloud-based digital services focused on hosting and related infrastructure, with offerings for businesses including shared hosting and subscription plans.

Scope and presence

Public information indicates Cybernet operates services through its main site and related subscription pages; specific Singapore office presence is limited to local contact listings.

Where to find official policy

Official refund and subscription terms are maintained on Cybernet’s website; see the provider’s refund page for authoritative details.

How to cancel Cybernet

Before you start

Gather your account details, order number and the email used to register before submitting a request. This speeds up processing and reduces follow-up questions.

Step-by-step cancellation

• Log in to your Cybernet account and locate the subscription or hosting service you wish to cancel.
• Submit a cancellation request via the control panel or the official support channel. You may cancel without providing a reason.
• If you purchased a subscription, cancel before the renewal date to prevent automatic renewal charges.
• Keep a copy (screenshot or confirmation email) of the cancellation acknowledgement for your records.
• If you need policy details or to confirm refund eligibility, refer to the official refund page: Cybernet refund policy.
• For subscription-management information see the subscription page: Subscription information.

What happens when you cancel

Access and service termination

Access to the cancelled service typically stops at the end of the paid period or immediately, depending on the service type and Cybernet’s procedures.

Renewals and auto-renew

Subscription-based plans auto-renew unless canceled before renewal. If you do not cancel before auto-renewal, you will be charged for the next period and the provider does not refund unused time for renewed periods.

Data and domain implications

If you hosted a free domain with the service, cancellation may result in the provider deducting the normal domain cost from refunds. Export or backup data before cancelling to avoid loss.

Will I get a refund?

Refund windows and eligibility

Cybernet offers a 100% money-back guarantee for shared hosting under specific conditions. For purchases of at least one year the guarantee applies up to 30 days.

For service purchases under one year, the 100% refund guarantee applies for 7 days after purchase. The guarantee applies only to shared hosting and only once per customer.

Refund process and limitations

• Refunds are processed within 14 working days after approval.
• Refunds are sent by bank transfer to BCA or Mandiri; transfers to other banks incur a fee of Rp 6,500.
• No refunds are provided for unused portions of subscription periods for auto-renewed subscriptions.
• Free-domain hosting cancellations may incur deduction of the domain cost at normal price from any refund due.

Where to check official refund terms

Confirm eligibility and current procedures on Cybernet’s official refund page: https://cybernet.co.id/en/refund/.

Cybernet plans and pricing

Pricing availability

Exact Singapore (SGD) pricing for Cybernet products was not available in the verified sources. Prices may vary by product and region.

How to verify current pricing

Always check Cybernet’s official product and subscription pages for current pricing before purchasing or cancelling. Do not rely on third‑party quotes.

Your consumer rights in Singapore

Refunds vs statutory rights

Verified information shows Cybernet’s refunds are governed by its own policy. There are no explicit references in the provider’s pages to a statutory 14-day cooling-off period or to Singapore-specific consumer statutes such as ACEA.

Suggested next steps if you dispute a policy

If you believe your consumer rights have been breached, keep records of communications and receipts, then contact local consumer assistance such as the Consumers Association of Singapore (CASE) for guidance.

Customer experiences

Public review availability

Search of verified sources did not return user-review data for Cybernet Singapore on major review platforms. No positive or negative review summaries were found in the provided sources.

Practical takeaways from available data

Because public review data for a Singapore operation is limited, base decisions on documented policy terms, your own experience, and recorded communications with Cybernet support.

Documentation checklist

Required account and payment details

• Account ID or username used with Cybernet.
• Order number and purchase date for the service.
• Payment method and last four digits of the card or bank used.

Supporting evidence and follow-up items

• Screenshots or copies of cancellation requests and confirmation emails.
• Proof of backup or export of website/data and domain registration details.
• Bank details for refund (BCA or Mandiri preferred) and preferred refund account information.

Common mistakes

Missing confirmation or proof

Users often assume a cancellation is complete without saving the confirmation. Always keep the cancellation acknowledgement and any ticket number.

Timing and auto-renewal misunderstandings

Another common error is cancelling after the auto-renewal charge posts. If the subscription has already renewed, Cybernet’s policy does not provide refunds for unused portions of renewed subscription periods.

Comparative recap

After cancelling

Follow-up actions

Confirm the cancellation in writing and monitor the payment method for any pending charges. Retain all correspondence until refunds or disputes are fully resolved.

Helpful official links

Check the official refund and subscription information for updates and formal procedures:

• Cybernet refund policy
• Cybernet subscription information

Address

Local contact listing

Available public listing shows an address at Funan DigitalLife Mall for a related Cybernet entity in Singapore.

Postal address

Funan DigitalLife Mall, 109 North Bridge Road #05-10, Singapore 179097.