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Recipient
Deepswap
7 Copperfield Road, Coventry, West Midlands, England, United Kingdom
CV AQ , India
REF/2025GRHS4
Cancellation Deepswap: Easy Method
What is Deepswap
Service overview
Deepswap is an AI-driven platform that creates realistic face-swap videos and image edits for users. It offers credit packs, subscription plans, and in-app purchases to access pro features and higher-quality outputs.
Who uses it
Typical users include hobbyists, creators, and marketers who need fast face-swap results or creative edits. The service runs on web and mobile app channels with several purchase options.
How to cancel Deepswap
Web (site) cancellation
- Sign in to your account on the DeepSwap website.
- Go to the "Account info" section and look for the subscription controls.
- Toggle off auto-renew if available. If the auto-renew toggle is missing, your payment method does not support auto-renewal.
- Confirm cancellation and keep any confirmation emails or screenshots for records.
Mobile app cancellation (Google Play / App Store)
- Google Play: Open Google Play > Subscriptions and cancel the Deepswap subscription from there.
- App Store (Apple): Open your Apple ID subscriptions in the App Store and cancel the Deepswap subscription in Apple's subscription settings.
- If you purchased via the App Store or Google Play, manage cancellations only through those stores (not the Deepswap web interface).
Official reference
See Deepswap's official FAQs for guidance on site and app subscription management.
What happens when you cancel
Access and renewals
After cancellation your subscription stops auto-renewing at the end of the current billing period. You retain access until the paid period ends.
No new charges should occur after the billing period finishes if cancellation was successful.
Data and account status
Your account and created content are typically retained according to Deepswap's retention policies. Deleting your account may be a separate action from cancelling a subscription.
Keep copies of any content or receipts you need before making account-level changes.
Will I get a refund?
General refund policy
Refund eligibility depends on purchase channel and usage of credits or benefits since the last payment. Deepswap's Terms of Service set the base conditions.
Refunds are generally not available if credits or benefits were used, or for purchases of certain items.
Specific timelines and exceptions
- Web/app (TOS): Refunds may be allowed only if no credits have been used since the last payment and the request is made within 14 days of the transaction.
- Web Help Center wording shows a conflicting 7-day window; timelines may vary by page.
- Google Play: Refund requests must be made via Google Play, typically within 48 hours of purchase.
- Cryptocurrency: Refunds are not supported for crypto payments.
Document your purchase, usage, and request timestamps when asking for a refund to improve your chances of a favorable outcome.
Deepswap plans and pricing
Overview
The table below lists in-app pricing items and inferred periods as observed on app listings for India (2024/2025).
Price table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Starter Pack | ₹499 | One-time | Basic credit pack |
| Extra Pack Pro | ₹299 | One-time | Additional pro credits |
| Weekly Pro Features | ₹699 | Weekly | Weekly pro functionality access |
| Yearly Pro Features | ₹6,900 | annual | Pro features for 1 year |
| Unlimited Pack | ₹3,499 | One-time | Unlimited usage |
| Pro Pack | ₹1,499 | One-time | Enhanced pro usage |
| Standard Pack | ₹999 | One-time | Standard usage credits |
| Deep Swap Annual | ₹1,949 | annual | Annual deep-swap subscription |
| Deep Swap LifeTime | ₹2,999 | Lifetime | One-time lifetime access |
| Face filters top category | ₹2,349 | One-time | Top-category face filter bundle |
Notes
Prices reflect in-app purchase listings on Apple App Store India as of 2024/2025 and are subject to change. Period classifications are inferred and may vary by store page.
Always confirm price and billing terms at checkout before completing a purchase.
Your consumer rights in India
Applicable law
Under Indian consumer protection principles, digital goods and services are generally non-refundable unless defective or not as described.
Unclear cancellation mechanisms or misleading auto-renewal practices may violate the Consumer Protection (e‑Commerce) Rules and unfair trade practice norms.
Actions available to consumers
- Ask your bank or card issuer for a chargeback if charges continue despite cancellation or if terms were misrepresented.
- Lodge a complaint with the National Consumer Helpline (NCH) or a local consumer forum if the merchant fails to resolve your issue.
- Keep receipts, screenshots, and communication records to support any formal complaint.
Customer experiences
Positive feedback
Some users praise Deepswap for ease-of-use, quick HD face-swap results, and features such as multi-face swapping.
Positive reviews note simplicity and speed as strengths in a minority of reviews.
Negative feedback
Many reviewers report difficulties cancelling subscriptions, unexpected charges, poor customer support, and variable output quality.
Other complaints include unclear pricing, issues with app purchase/restore functions, and reports of shadow-banning or misleading timers.
See user review collections for detailed recent experiences.
Documentation checklist
Before you cancel
- Account email and username used for purchase.
- Order confirmation or receipt showing date, amount, and payment method.
- Screenshots of subscription settings and any missing auto-renew toggle.
For refunds or disputes
- Proof that no credits/benefits were used since the last payment (if applicable).
- Screenshots of error messages, failed restores, or lack of delivered features.
- Correspondence with Deepswap support and timestamps of requests.
Common mistakes
Cancellation mistakes
Attempting to cancel via the wrong channel is common: web users must use the website, and app purchases must be cancelled through Google Play or Apple App Store.
Another mistake is assuming cancellation is immediate; access often continues until the paid period ends.
Refund request mistakes
Requesting refunds without proof that credits were unused or after the stated window reduces the chance of success.
Not documenting the exact purchase channel and timestamps can make chargebacks or complaints harder to pursue.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refund window (typical) | Notes |
|---|---|---|---|
| Web (deepswap.ai) | Manage via "Account info" on the website | Up to 14 days per TOS (subject to no credits used) | If no toggle present, payment method may not support auto-renew |
| Google Play | Cancel through Google Play subscription settings | Typically within 48 hours for refund requests | Use Google Play refund flow for purchases made there |
| App Store (Apple) | Cancel via Apple App Store subscription settings | Subject to Apple refund policies | Manage and request refunds through Apple if purchased there |
| Cryptocurrency | No platform cancellation - payments are final | Refunds not supported | Crypto purchases are generally non-refundable |
After cancelling
Immediate steps
- Keep screenshots or confirmation emails that show cancellation was processed.
- Monitor your bank/card statements for at least one billing cycle to confirm no further charges.
Helpful links
Refer to official Deepswap resources for updates and policy details.
Address
Registered address
7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ.
Business notes
Different corporate entities and addresses have appeared in listings; if you need to escalate, reference the address above and include detailed purchase documentation.
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Written by Ayaan Bhatia
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your Deepswap subscription via the website, sign in to your account, go to 'Account info', toggle off auto-renew if available, and confirm your cancellation. Keep any confirmation emails or screenshots for your records.
Yes, you can cancel your Deepswap subscription through the Google Play Store by accessing your subscriptions and selecting Deepswap. Refund requests must be made within 48 hours of purchase through Google Play.
After cancellation, your subscription will stop auto-renewing at the end of the current billing period, and you will retain access until that period ends. Your account and created content are typically retained according to Deepswap's policies.
Refund eligibility depends on whether you have used any credits since your last payment. Generally, refunds are not available if credits were used or for certain purchases, so check Deepswap's Terms of Service for specific conditions.
If you purchased your Deepswap subscription with cryptocurrency, note that refunds are not supported for crypto payments. You cannot cancel through the platform, as all payments are final.