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I hereby notify you of my decision to terminate the contract relating to the Dsers service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation DSers: Easy Method
What is DSers
Overview
DSers is a SaaS dropshipping platform that automates order processing, supplier management, and product importing for e-commerce stores.
It connects stores (e.g., Shopify) with suppliers (notably AliExpress) and offers features like bulk ordering, tracking updates, and supply services for scaling dropshipping operations.
Who uses it
Merchants running dropshipping stores who need order automation, multi-store management, and supplier sourcing use DSers to reduce manual tasks.
Plans range from a free Basic tier to higher-paid tiers for businesses with larger catalogues and multiple stores.
How to cancel DSers
Cancel a paid DSers subscription (web)
- Open the DSers web app and sign in to your account.
- Go to the "Manage subscription" section in the web app.
- Downgrade your account to the Basic plan (Basic is free) to stop future paid renewals.
- Confirm the downgrade; the cancellation remains effective until the end of your current paid billing period.
- Alternatively, contact DSers support by Live Chat or email and request cancellation via support.
App Store / Google Play subscriptions
- DSers official documentation does not provide explicit platform-specific cancellation steps.
- If you subscribed via the App Store or Google Play, manage or cancel that subscription using the store's standard subscription controls.
- Note: cancelling the mobile-store subscription from the store may be necessary in addition to actions inside DSers; DSers does not document these steps explicitly.
Cancelling an AliExpress order (not subscription)
- In DSers go to Open Orders > AliExpress > Awaiting shipment.
- Click the AliExpress Order Number and select "Request Order Cancellation."
- The seller must approve the cancellation; once approved, the order moves to the "Canceled" tab.
What happens when you cancel
Access and features
After downgrading to Basic, you retain access to the free Basic features and data limits apply (e.g., store/product caps as per Basic plan).
Paid plan features stop being available after the end of the current paid billing period.
Billing and renewal
Cancellation via downgrade prevents automatic renewal at the next billing cycle; you keep paid access until the period ends.
Cancelling third-party services (for example, removing DSers from Shopify) does not automatically cancel your DSers subscription.
Will I get a refund?
Subscription downgrades and refunds
- Monthly → less premium monthly: DSers converts the price difference into Shopify Credits.
- Annual → less premium annual: DSers issues a refund of the difference.
- Switching between monthly and annual billing with double charge: DSers refunds the previous subscription (Shopify Credits or refund depending on plan).
- Early cancellation of an annual plan: DSers refunds the unused portion after deducting months used at the equivalent monthly rate (annual discount removed).
Trials, terminations and product refunds
- DSers offers a 14-day free trial for paid plans; if you do not register for a Paid Plan within that period, your data may be deleted.
- DSers states termination does not automatically trigger refunds beyond the listed mechanisms.
- No refunds for consumable products (e.g., supplements) and DSers disclaims liability for customs-related refusals; replacements may be possible for quality issues via support.
Practical issues and reported delays
Some users report refund delays or denials, including difficulties with PayPal refunds and disputes over unused annual refunds.
If you experience delays, collect evidence and follow escalation steps (support, store provider, consumer redressal) described below.
DSers plans and pricing
Pricing table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Basic | ₹0.00 | monthly | Free plan with core functionality (manage up to 3 stores, 3k products, bulk orders) |
| Advanced | ₹1,821.59 | monthly | All Basic features plus manage 10 stores & 20k products, pricing rules, priority support |
| Pro | ₹4,569.30 | monthly | All Advanced features plus manage 25 stores & 75k products, multi-platform support |
| Enterprise | ₹45,700.56 | monthly | Custom scalable solution for large businesses, includes all Pro features and more |
Pricing notes
Prices above are based on a USD→INR conversion noted in the pricing data and may vary at billing time due to exchange rates.
Actual billing currency and final amounts depend on your payment processor (Shopify, App Store, Google Play) and may differ slightly.
Your consumer rights in India
Key legal protections
- Right to receive services as advertised and fair treatment, including transparent refund/cancellation policies under the Consumer Protection Act, 2019.
- Right to a reasonable cooling-off period for certain e-commerce offers (interpretation of India e-commerce rules typically allows around 7 days, unless exempt).
Options if you face issues
If DSers fails to honour its published policies or uses undisclosed internal rules, you can file complaints with the National Consumer Helpline or the appropriate Consumer Disputes Redressal Commission in India.
If you attempted reasonable cancellation (e.g., within DSers web app) and charges continued, preserve evidence and escalate through the support and consumer redressal channels.
Customer experiences
Positive feedback
- Many users praise DSers customer support as responsive and helpful for routine issues.
- Users value bulk order processing, automated tracking, easy AliExpress‑Shopify integration, and product import workflows.
- DSers Supply Service received positive notes for improving sourcing, pricing, and margin improvements during peak periods.
Negative feedback
- Some users report refund delays, unexpected charges after uninstalling, or refusal of unused‑annual refunds based on unclear internal rules.
- Technical glitches, synchronization errors, and occasional insufficient support for complex issues have been reported.
- Reports advise keeping clear documentation when requesting refunds or cancellations.
Documentation checklist
Essential items to collect
- Account email, account ID, and screenshots of the DSers subscription/manage subscription page.
- Receipts, billing statements, and transaction IDs from your payment method (Shopify, credit card, PayPal, App Store).
- Support chat transcripts, emails, dates and times of cancellation attempts, and order IDs (for AliExpress cancellations).
- Screenshots proving you downgraded to Basic or requested cancellation in the web app.
When to escalate
- If charges continue after documented cancellation attempts, escalate to the store payment provider (Shopify/App Store/Google Play).
- If neither DSers nor the payment provider resolves the issue, prepare the above documents for a consumer complaint in India.
Common mistakes
Assuming uninstall = cancel
Uninstalling or removing the DSers app from your store does not automatically cancel your paid DSers subscription.
Users must downgrade to Basic in the DSers web app or cancel via the web "Manage subscription" section to stop renewals.
Relying only on third-party platform cancellation
Cancelling a Shopify/App Store/Play Store subscription without verifying DSers' web subscription state can lead to continued charges.
Always confirm in DSers that your plan is downgraded and keep screenshots as proof.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund likely | Period |
|---|---|---|---|
| Web (DSers web app) | Downgrade to Basic in "Manage subscription" or contact Live Chat / email support. | Refunds depend on plan type (monthly credit, annual refund rules apply). | monthly |
| App Store / Google Play | Manage subscription via the respective store; DSers documentation is not explicit. | Store refunds handled by platform; DSers refunds follow its published mechanisms. | monthly |
| AliExpress order (single order) | DSers: Open Orders > AliExpress > Awaiting shipment > Request Order Cancellation; seller approval required. | Order refund depends on seller approval and platform rules (separate from DSers subscription). | - |
Quick takeaways
- Always cancel via the DSers web app "Manage subscription" to stop auto‑renewal of DSers billing.
- Keep evidence of cancellations and billing transactions for any dispute or refund request.
After cancelling
Immediate steps
- Save screenshots of the downgrade confirmation and any support correspondence.
- Monitor your payment method and bank statements for charges after the current billing period ends.
If problems persist
Contact DSers support again with your documentation. If unresolved, contact the payment processor (Shopify/App Store/Google Play or card issuer).
For unresolved disputes in India, consider filing a complaint with the National Consumer Helpline or appropriate Consumer Disputes Redressal Commission, supplying all collected evidence.
Address
Corporate address on record
SUITE 1701-02, 17/F, FWD Financial Centre, 308 Des Voeux Rd Central, Central, Hong Kong
Use this address for formal correspondence if required by dispute resolution or legal processes.