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Cancellation Duo: Simple Process
What is Duo (Duolingo)
Overview
Duo (commonly used shorthand for Duolingo) is a subscription-based language-learning service that offers ad-free lessons and premium features. Paid plans provide extras such as unlimited hearts and other learning enhancements.
How subscriptions work
Subscriptions renew automatically through the platform you used to buy the plan (App Store, Google Play, or Duolingo’s website). Access to paid features continues until the current billing period ends, even after cancellation.
How to cancel Duo (Duolingo)
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your name → Subscriptions.
- Find Duolingo in the list and tap Cancel Subscription.
- Duolingo cannot cancel App Store subscriptions for you; deleting the app or signing out does not stop billing.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Subscriptions.
- Select Duolingo → Cancel subscription and follow prompts.
- Access remains until the end of the billing cycle even after cancellation.
Cancel on the web (duolingo.com)
- Sign in at the Duolingo website → Settings → Manage Subscription.
- Choose Cancel and confirm to stop auto-renewal.
- Paid access continues for the remainder of the billing period.
What happens when you cancel
Access after cancellation
When you cancel, your paid features remain active until the current billing period expires. You will not be billed again after the cancellation takes effect.
Account and data
Your learning progress and account remain active on the free tier after the paid period ends. Duolingo retains your account data per its privacy and terms of service.
Will I get a refund?
General refund policy
Payments made directly through Duolingo’s website are generally non-refundable, particularly for unused portions of a subscription. Duolingo’s terms normally do not offer pro-rata refunds.
Platform-specific refund routes
- App Store purchases: request refunds via Apple’s "Report a Problem" portal. Learn more.
- Google Play purchases: request refunds through Google Play’s refund flow; Google handles these requests.
- If you were charged after cancelling or an unauthorized charge occurred, dispute with your payment provider or request a chargeback if appropriate.
Duo (Duolingo) plans and pricing
Reported pricing in India
Pricing varies by purchase method (web, App Store, Google Play) and can change with promotions. Below are user-reported figures for India.
Notes on accuracy
Prices are taken from user reports and App Store listings and may differ by device, region, or promotional offer.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Super Duolingo - Individual (yearly) | ₹950 | Annual | Ad-free, Unlimited Hearts, Super features |
| Super Duolingo - Individual (via App Store) | ₹1,199 | Annual | Super Duolingo features |
| Super Duolingo - Individual (alternate App Store price) | ₹1,379 | Annual | Super Duolingo features |
| Super Duolingo - Family Plan | ₹1,799 | Annual | Family sharing up to 6 users, Super features |
Your consumer rights in India
Refund and cooling-off
Indian consumer law does not automatically guarantee a 14-day cooling-off refund for instant digital services that are consumed immediately.
Duolingo’s terms typically state no refunds for unused periods, but specific consumer protections may still apply in disputed or unauthorized charge cases.
Disputes and escalation
- If charged erroneously after cancellation, you can dispute the charge with your bank or through the App Store/Google Play refund channels.
- If the issue is unresolved, you can escalate to consumer protection authorities in India or file a formal complaint.
Customer experiences
Positive reports
- Some users reported quick refunds from Apple when charged despite cancelling.
- Others successfully obtained refunds through Google Play or by disputing charges with their bank.
Negative reports
- Many users complain of being charged after cancelling due to timing issues or auto-renew glitches.
- Some users find the cancellation and refund process confusing and report difficulty contacting support.
Documentation checklist
What to gather before cancelling
- Proof of purchase (receipt or bank/app-store transaction record).
- Account email or username used to purchase the subscription.
- Date of cancellation attempt and screenshots if you encounter errors.
What to include in refund/chargeback requests
- Clear timeline of billing and cancellation actions.
- Transaction IDs and any refund request reference numbers.
- Copies of communication with Duolingo or app store support.
Common mistakes
Assuming deleting the app cancels subscription
Deleting or signing out of the app does not cancel the subscription. The subscription must be cancelled via the platform you used to purchase it.
Waiting until after renewal
Cancelling too late (after the renewal date) will typically result in being charged for the next period. Check billing dates and cancel before the renewal day to avoid another charge.
Comparative recap
Quick comparison of cancellation routes
| Channel | Where to cancel | Who handles refunds |
|---|---|---|
| App Store (iOS) | iPhone Settings → Subscriptions | Apple (use Apple’s Report a Problem flow) |
| Google Play (Android) | Google Play Store → Subscriptions | Google Play (use Google’s refund request flow) |
| Web (duolingo.com) | Sign in → Settings → Manage Subscription → Cancel | Duolingo (web payments are generally non-refundable) |
After cancelling
Confirm cancellation
Always keep confirmation of the cancellation and check that auto-renewal is turned off in your App Store, Google Play, or Duolingo account.
Where to get help
- Guides on cancelling and consequences: PostClic cancellation guide.
- Refund steps and App Store guidance: arefund - Duolingo refund.
- Community reports and common issues: Reddit discussion.
Address
Registered office (India)
Duo Software India Private Limited (registered office address reported for India):
4B, 4th Floor, A‑8, Bigjos Tower, Netaji Subhash Place, Pitampura, Delhi 110034, India
Notes
Use the address for formal correspondence if required. For subscription cancellation and refunds, follow the platform-specific routes listed above first.
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Written by Krishna Bose
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Duo subscription on iPhone, go to iPhone Settings, tap your name, select Subscriptions, find Duolingo, and tap Cancel Subscription. Remember, deleting the app does not stop billing.
Yes, to cancel your Duo subscription on the web, sign in at duolingo.com, go to Settings, select Manage Subscription, and choose Cancel. Your access will continue until the billing period ends.
After you cancel Duo, your account and learning progress remain active on the free tier. Duolingo retains your data according to its privacy policy.
Generally, payments made through Duolingo's website are non-refundable. For App Store or Google Play purchases, you can request refunds through their respective platforms.
To cancel your Duo subscription on Android, open the Google Play Store, go to Menu, select Subscriptions, find Duolingo, and follow the prompts to cancel. Access remains until the end of the billing cycle.