Cancellation Easybib: Step-by-Step Guide

What is EasyBib

Overview

EasyBib is an online citation and bibliography creator that helps students and researchers format sources in common citation styles.

It is offered as a subscription service with web access and mobile app availability in app stores.

How it is delivered

Access is typically via a web account (EasyBib/Chegg) or through mobile apps on the iOS App Store and Google Play.

Payment methods may include direct web payments, app-store billing, or PayPal pre-approved payments.

How to cancel EasyBib

Overview of cancellation paths

Cancellation method depends on how you originally subscribed: App Store, Google Play, web account, or PayPal.

Follow the steps for the platform where the subscription started.

Step-by-step cancellation

• iOS App Store: Open the iOS App Store subscription settings on your device and cancel there. Subscriptions started via the App Store must be cancelled directly through the App Store and cannot be cancelled via EasyBib or the Chegg website.
• Google Play: Open the Google Play Store app, go to Subscriptions, find EasyBib and cancel. Subscriptions started via Google Play must be cancelled through Google Play, not via the EasyBib website.
• Web / Chegg Account: Sign in to your Chegg account and go to Support or Orders > Subscriptions to cancel. Alternatively, email [email protected] and request cancellation. Web-based cancellations take effect at the end of the current billing period.
• PayPal: If you used PayPal pre-approved payments, sign into your PayPal account and cancel the pre-approved payment under Manage pre-approved payments.

What happens when you cancel

Access after cancellation

When you cancel a web-based subscription, you generally keep access until the end of your paid billing period.

App-store cancellations stop future renewals but you may retain access until the subscription period purchased via the store ends.

Billing and renewal

Cancellation prevents future automatic renewals; you will not be charged after the current billing cycle completes.

App-store and Google Play billing is controlled by those stores, so refunds and renewals are handled by them when applicable.

Account data

Your account details and any saved data typically remain on the service after cancellation unless you delete the account.

If you want data removed, contact support ([email protected]) to request account deletion or follow account settings if available.

Will I get a refund?

General refund policy

EasyBib states subscription fees are generally non-refundable to the extent permitted by law.

After cancellation, users retain access until the end of the paid billing period rather than receiving a pro rata refund.

Exceptions and special cases

• No partial refunds are provided for partial months after cancellation under the general policy.
• Refunds may be considered in exceptional cases such as billing errors or duplicate charges; you should contact support with proof of payment.
• Local consumer protection laws may override the stated policy in some jurisdictions.

EasyBib plans and pricing

Pricing availability

No India-specific INR pricing was found for EasyBib in 2024/2025; publicly available prices are listed in USD.

If you need current pricing for your account or region, contact support or check your purchase receipt in the platform where you subscribed.

How to get exact pricing

For exact plan costs, open your account billing page on the platform you used to subscribe or contact [email protected].

The table below indicates where to request pricing rather than listing specific INR amounts.

Your consumer rights in India

Overview of Indian consumer protections

Indian consumer law can provide rights over digital purchases, including withdrawal or refunds in certain circumstances.

Some digital rights may offer a short cooling-off period if the digital product is not used, but this depends on the law and specific case facts.

How this applies to EasyBib

EasyBib’s public terms do not explicitly grant a 7 - 14 day cooling-off or refund right for India.

Because EasyBib’s policy says refunds are non-refundable 'to the extent permitted by law,' local consumer protections in India could override that clause; you may need to escalate if denied.

Customer experiences

Positive feedback

Users praise EasyBib for speeding up citation creation and being user-friendly as a citation generator.

Reviews on some platforms note good effectiveness for grammar/plagiarism checks and helpful customer service in certain cases.

Negative feedback

Many users report difficulties cancelling subscriptions, describing the process as unclear or "impossible to cancel" in some reviews.

There are frequent complaints about excessive ads, glitches, slow performance, and frustration with complaint resolution rates on some review sites.

Documentation checklist

What to prepare before contacting support

• Account email or username used for the subscription.
• Receipt or proof of payment (App Store/Google Play receipt or payment confirmation email).
• Subscription start date and billing cycle details, if known.
• Screenshots showing the subscription in your account or the receipt.

When to escalate

• If support does not respond, keep copies of all messages and receipts for escalation to a payment provider or consumer forum.
• For app-store purchases, you may need to contact Apple or Google support if the store handled the billing.

Common mistakes

Trying to cancel in the wrong place

Example: Attempting to cancel on the EasyBib website when you subscribed through the iOS App Store. This does not stop App Store billing.

Always cancel through the platform that processed the payment (App Store, Google Play, PayPal, or the web account).

Missing proof of purchase

Example: Contacting support without a receipt or transaction ID can slow down refund or billing-error investigations.

Keep receipts and screenshots to speed up resolution and to support any refund requests or disputes.

Comparative recap

Key differences

The table below summarizes how cancellation and refunds typically work depending on where you subscribed and what to expect.

How to act

Use the table to determine the correct cancellation route and expected refund policy based on your payment method.

After cancelling

What to check immediately

Verify you received a cancellation confirmation email or a cancellation message in the platform where you cancelled.

Check your billing statement to ensure no further charges occur after the current period.

Where to get further help

Contact support by emailing [email protected] for web-account issues or follow the App Store / Google Play support process for store purchases.

Keep receipts and screenshots if you need to dispute charges with your payment provider or escalate to consumer protection channels in India.

Address

Company headquarters

3990 Freedom Circle, Santa Clara, CA 95054, USA

This is the U.S. office address associated with EasyBib/Chegg.

Support contact

Primary support email for cancellation and billing requests: [email protected]

For app-store billing issues, use Apple or Google support channels depending on where the purchase was made.