Cancellation Furbo: Easy Method

What is Furbo

Overview

Furbo is a pet camera system combining live video, two-way audio, treat dispensing and optional cloud/AI subscription services for pet monitoring.

It is sold as hardware (one-time purchase) and optional subscription plans for cloud storage, AI alerts and premium features.

How Furbo is delivered

Hardware ships from Furbo-authorised stores and distributors; subscriptions are managed through your Furbo account or app.

Support, warranty and returns are handled per Furbo’s store and terms pages linked at the end of this guide.

How to cancel Furbo

Cancel subscription via Web (Account Settings)

• Sign in to your Furbo account on the Furbo website.
• Go to Account (or Subscriptions) and choose the subscription you want to cancel.
• Cancel auto-renewal at least 24 hours before the next billing date to avoid renewal.

Cancel via Mobile App and other routes

• Open the Furbo mobile app and check Account or Subscription settings to cancel; the same 24-hour notice applies per Furbo policy.
• If you purchased via an app store, also check Apple/Google subscriptions to confirm billing ownership.

Cancel or cancel hardware orders (web store)

• To cancel a hardware order before dispatch, contact Furbo support promptly (the store page describes a 1 - 2 day window to cancel before dispatch).
• Use the Furbo store contact options or the return & refund page for order cancellation instructions and timelines.

What happens when you cancel

Access and service after cancellation

After cancelling a paid subscription, you retain access until the end of the current billing period.

There are no partial-term refunds under Furbo’s stated policy; service continues through the paid term.

Data and stored clips

Your cloud-stored clips and account data remain governed by Furbo’s terms and retention rules; saved history may become inaccessible after your subscription expires.

Export or download anything you need before the end of access if you rely on cloud history or clips.

Will I get a refund?

Subscription refunds

Furbo states there are no refunds or credits for partially used subscription periods unless required by law.

Cancel at least 24 hours before renewal to avoid the next billing; paid periods remain accessible until term end.

Free trial and billing

If you started a free trial, you must cancel at least 24 hours before the trial ends to avoid being charged.

Once charged for a converted trial, Furbo’s policy generally does not issue refunds except where legally required.

Hardware refunds and exchanges

• Per the Furbo store policy for India, hardware is exchange-only within 2 days of delivery (no refund) for defects.
• If you cancel an order before dispatch, a refund will be issued within 7 - 14 days to the original payment method.

Furbo plans and pricing

Pricing summary

The table below shows Furbo hardware and subscription pricing information available for India and global plans converted to approximate INR where listed.

Contact Furbo or authorised retailers for exact, current prices and local bundles.

Your consumer rights in India

Legal protections

Indian consumer protection laws (for example, the Consumer Protection Act and related rules) may give you rights beyond Furbo’s stated policies.

Furbo’s policy that refunds are provided only when required by law does not override statutory consumer rights in India.

Practical implications

• You may be entitled to pro-rata refunds for unused service periods under applicable law, despite Furbo’s no-partial-refund policy.
• Furbo’s 2-day exchange window for hardware is a company policy; statutory return periods for e-commerce transactions may differ and can apply.

Customer experiences

Positive feedback

Many users praise Furbo for clear video, treat dispensing and being useful for monitoring pets remotely.

Positive reviews often highlight ease of interacting with pets and overall camera quality.

Common complaints

• Users report setup difficulties and app bugs, with some finding in-app features pushed toward paid subscriptions.
• Some reviewers describe connectivity or hardware failures, and a few report difficulty cancelling subscriptions.

Documentation checklist

What to gather before contacting Furbo

• Order number, purchase date and payment method for hardware orders.
• Account email, subscription ID and billing statements for subscription cancellations.
• Photos or videos showing defects, and a log of any support interactions (dates, ticket numbers).

Where to send documentation

• Use the contact methods on Furbo’s store and help pages for returns and cancellations.
• Keep copies of any correspondence and transaction receipts until the issue is closed.

Common mistakes

Missing the 24-hour cancellation window

A common error is cancelling too close to renewal. Furbo requires cancellation at least 24 hours before the next term.

Check your account billing date and cancel earlier to avoid an unwanted charge.

Assuming automatic pro-rata refunds

Many customers expect partial refunds after cancelling mid-term; Furbo’s policy disallows pro-rata refunds except when required by law.

If you believe a pro-rata refund is due under Indian law, document your case and reference consumer protections when contacting support.

Comparative recap

Quick comparison

The table below compares key outcomes for subscriptions, free trials and hardware orders to help you decide the right cancellation route.

After cancelling

What to expect next

Confirm cancellation by email and keep the confirmation for your records.

Monitor your bank or card statement to ensure no further renewals occur after the billing period ends.

Helpful links

• Furbo Terms of Service
• Payment Terms and Refund Policy (Furbo Help)
• Furbo Store Return & Refund Policy (India)
• Customer reviews (Trustpilot)

Address

Returns and correspondence address

Plot No 67, Badli Industrial Area, Phase 2, New Delhi, Delhi 110042, India

Notes about contacting

Use the Furbo store and help pages above for the correct return address, procedures and contact options before sending any item.

Keep shipment tracking and proof of postage until your return or exchange is completed.