Cancellation Furbo: Easy Method

What is Furbo

Overview

Furbo is a smart pet camera designed primarily for dog owners that streams HD video, provides two-way audio, and dispenses treats remotely.

The device pairs with a mobile app and offers optional subscription tiers (Furbo Nanny) for cloud recording, alerts, and AI features.

Typical uses

Home monitoring: check on pets, speak to them, and toss treats while away from home.

Notifications and recording: the product can send barking alerts and store video clips when a subscription is active.

How to cancel Furbo

Web account cancellation (recommended)

• Log in at furbo.com/account using the account tied to your device.
• Go to Manage Subscription → Cancel Subscription → confirm cancellation.
• You will retain service until the end of the current billing cycle; no partial refunds for unused periods.

App Store / Google Play cancellation

• If you subscribed via Apple or Google, manage and cancel the subscription through that store's subscription interface.
• Open your App Store / Google Play subscriptions, find "Furbo" or "Furbo Nanny", and choose Cancel.
• Furbo instructs users to cancel through those platforms and recommends unsubscribing at least 24 hours before renewal.

Subscribe & Save / special web plans

• For special Subscribe & Save-type plans done on Furbo's website, cancellation may require the Help Center or a dedicated link.
• Contact Furbo Help Center or use the dedicated cancellation link or chat option to process these special-plan cancellations.

What happens when you cancel

Access and billing

After you cancel, your subscription remains active until the end of the current billing period you already paid for.

No partial refunds are issued for unused time within that paid period unless local law requires otherwise.

Data, clips and device behavior

Recorded clips stored in the cloud may become inaccessible if they were part of a paid subscription tier.

Device live view and basic functions typically continue, but AI features and cloud history access may be restricted after cancellation.

Will I get a refund?

Subscription refunds

Furbo's policy: no partial refunds for unused subscription terms. Refunds are only provided where required by law.

If you believe you are entitled to a statutory refund, contact support and explain the legal basis for your claim.

Product (dog camera) returns

• Furbo offers a 30-day "Satisfaction Guaranteed" return window for device purchases if conditions are met.
• To qualify, contact support within 30 days, return the item in good condition with accessories and original packaging.
• Shipping costs are generally not refundable and a 10% restocking fee may apply in some returns.

Furbo plans and pricing

Pricing table

Your consumer rights in Singapore

Relevant laws

Consumers in Singapore are protected by the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law for faulty goods.

These laws provide remedies where goods are defective, misrepresented, or fail to meet reasonable quality expectations.

How the laws apply to Furbo

Furbo's 30-day return policy aligns with common expectations for returns of physical goods in Singapore.

Software or connectivity problems may be treated as warranty/service issues rather than a simple change‑of‑mind return; seek warranty repair or replacement under statutory rights where applicable.

Customer experiences

Positive feedback

Some users praise Furbo's stable performance and features such as treat tossing and reliable video streaming.

Examples in reviews cite satisfaction with the product for monitoring and interacting with pets.

Negative feedback

Common complaints include excessive notifications after free trials, subscription gating of core features, and limited access to recordings without a paid plan.

Other issues reported are connectivity problems, older device obsolescence, and intrusive UI/AI overlays that users find hard to disable.

Documentation checklist

What to gather before contacting support

• Order number and purchase date (receipt or confirmation email).
• Account email used with Furbo and device serial number if available.
• Photos of the device, packaging, and any damage if returning a product.

Supporting evidence for refunds or warranty claims

• Screenshots of app settings, subscription receipts, or billing statements.
• Logs or screenshots showing connectivity errors, alerts, or UI problems.
• Record of prior support correspondence and reference numbers.

Common mistakes

Cancelling in the wrong place

A frequent mistake is cancelling the subscription inside the Furbo app without checking whether the payment was billed through Apple or Google.

If the subscription was handled by the App Store / Google Play, you must cancel through that store to stop future billing.

Missing the timing window

Another common error is waiting until the day of renewal to cancel; Furbo recommends unsubscribing at least 24 hours before the next billing date to avoid an unwanted charge.

Also, people sometimes expect prorated refunds - Furbo's policy does not provide these except where required by law.

Comparative recap

Quick comparison

After cancelling

Confirming cancellation

After you cancel, verify your cancellation confirmation in the app or store and keep any confirmation emails or screenshots.

If you do not receive confirmation, contact support and provide the account email and last four digits of the payment method used.

Additional resources

For user reviews and experiences, see aggregated feedback on Trustpilot:

Furbo reviews on Trustpilot

For reseller device details and local retail pricing, refer to a Singapore retailer listing:

Furbo listing at Momo Gadgets

For related policies referenced in this guide, see the provided policy page:

Relevant policy information

Address

Local address

Furbo Cp LTD (local operational/corporate address):

German Centre, 25 International Business Park, #01‑01/17, Singapore 609916

Notes about contacting by post

No specific postal cancellation address was found for Singapore; use the in‑app or store subscription interfaces and the Help Center for quickest resolution.

If you need to send paperwork, include your order details, account email, and a clear reason for the return or cancellation.