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Cancel GENOMELINK
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Genomelink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Genomelink: Easy Method
What is Genomelink
Service summary
Genomelink is a subscription-based service that converts DNA data into personalized trait, ancestry, and health insights. It accepts uploaded raw DNA files from consumer testing services and offers both a library of free traits and paid reports or subscriptions.
How it’s delivered
The service is delivered online through a user dashboard and mobile app interfaces, with billing handled as recurring subscriptions or one-time purchases for standalone reports.
How to cancel Genomelink
Cancel via the website or app dashboard
- Sign in to your Genomelink dashboard.
- Go to your profile area and locate the “Unlimited” plan section.
- Click the ‘CANCEL’ button under the Unlimited plan to stop auto-renewal (this typically takes ~10 seconds).
- See Genomelink’s help page for account and cancellation details: Genomelink FAQ.
Alternative cancellation methods
- Send an email request to info@genomelink.io asking to cancel your subscription and include your account email and order details.
- Or use the cancellation/auto-renewal information provided on your profile dashboard: Auto-renewal terms.
- If you subscribed through an app store, you may need to follow App Store or Google Play cancellation steps in addition to Genomelink’s dashboard; Genomelink’s terms emphasize cancelling via the Service dashboard.
What happens when you cancel
Access to features
Canceling stops future automatic renewals, but does not necessarily delete your account or DNA data. You may retain access for the remainder of the paid billing period, depending on how your subscription was set up.
Data and account status
Deleting DNA data or closing your account does not automatically stop billing unless you follow the cancellation steps. Review Genomelink’s FAQ for details on data and account controls: Genomelink FAQ (account).
Will I get a refund?
General refund policy
Genomelink states that all subscription and à la carte purchases are final and non-refundable unless specifically indicated in their policies.
Documented exceptions
- Annual Unlimited plan - first-time subscribers: refunds are issued if cancelled within 30 days of the start date (refunds may take about 5 - 10 working days to appear).
- Upgrades: full refund if you cancel within 24 hours of an upgrade and contact info@genomelink.io.
- For details, consult Genomelink’s terms: Terms of Use.
Genomelink plans and pricing
Official pricing (USD)
Genomelink lists prices in USD on its site. No official INR pricing is provided; convert using your bank or payment processor rates at purchase time.
Plan table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Unlimited Monthly Plan | $14.00 | Monthly | Unlocks full catalog of over 350 traits |
| Unlimited Annual Plan | $96.00 | Annual | Equivalent to $8/month; access to full traits catalog |
| Standalone Reports | $24 - $69 | One-time purchase | Ancestry breakdowns, personality, nutrition, fitness, etc. |
Your consumer rights in India
Refund rights and cooling-off
Genomelink’s published policies do not reference an India-specific statutory cooling-off period or a universal 14-day refund right. Refunds are limited to the exceptions the company specifies.
If you face unauthorized charges or disputes
- Contact Genomelink support (info@genomelink.io) with evidence and request a resolution.
- If unresolved, contact your bank or card issuer for a chargeback or dispute the transaction under your card’s consumer protections.
- You may also consider filing a complaint with Indian consumer protection agencies or online consumer grievance portals if local remedies are needed.
Customer experiences
Positive feedback
Some users report satisfaction with trait insights, ancestry confirmations, and long-term subscription value.
Longtime subscribers have noted consistent product improvements and useful trait catalogs.
Negative feedback
Other users report issues such as poor relevance for some ancestries, perceived unclear pricing, repeated paywalls for reports, and customer service or refund disputes.
These mixed experiences suggest verifying expectations before purchasing and keeping records of transactions and correspondence.
Documentation checklist
What to gather before contacting support
- Account email and username used with Genomelink.
- Order receipts or payment confirmation (date, amount, last 4 digits of card).
- Screenshots of subscription status, billing page, and any error messages.
Additional supporting items
- Copies of emails exchanged with Genomelink support.
- Bank or card statements showing the charge for dispute or chargeback requests.
Common mistakes
Not cancelling through the correct channel
Example: Deleting your account or removing DNA data without cancelling the subscription - this may leave auto-renewal active.
Always cancel via the dashboard or request cancellation by email to ensure billing stops.
Missing time windows for refunds
Example: Expecting a refund after 24 hours for an upgrade when the 24-hour window has passed; or assuming a 14-day statutory refund applies when Genomelink’s policy limits refunds.
Act quickly if you believe you qualify for a refund and keep timestamps of your requests.
Comparative recap
Quick method comparison
| Method | How to do it | Refund likelihood |
|---|---|---|
| Dashboard (recommended) | Sign in → Profile → ‘CANCEL’ under Unlimited plan | Low generally; exceptions apply (30-day annual, 24-hour upgrade) |
| Email to support | Email info@genomelink.io with order details | Possible if within stated exceptions or for disputes |
| App Store / Google Play | Use App Store / Google Play subscription management | App store refunds follow their policies; Genomelink advises dashboard cancellation |
Best practice
Cancel via the dashboard and keep confirmation screenshots, then follow up by email if you need a refund or assistance.
After cancelling
Immediate next steps
- Save a screenshot or confirmation of your cancellation.
- Monitor your bank or card statement for any further charges for at least one billing cycle.
Helpful links and contacts
- Genomelink FAQ and login help: https://genomelink.io/customercare/faq-login
- Auto-renewal terms: https://genomelink.io/legal/auto-renewal-terms
- Terms of use: https://genomelink.io/legal/terms-of-use
Address
Company location
2150 Shattuck Ave Penthouse, Berkeley, CA 94704, United States.
Support contact
Primary support email: info@genomelink.io. Include your account email and order details when contacting support.