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I hereby notify you of my decision to terminate the contract relating to the Goodnotes service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Goodnotes: Easy Method
What is GoodNotes
Overview
GoodNotes is a digital note-taking app that lets users create, annotate, organise, and export handwritten and typed notes across devices. It supports PDFs, document management, search, and cloud sync for cross-platform access.
Where it is used
GoodNotes is available on iOS (App Store), Android (Google Play), Windows and the web (non‑Apple purchases typically via Paddle). Different platforms use different payment and cancellation systems.
How to cancel GoodNotes
Cancel on Apple App Store (iOS/iPad)
- Open iOS Settings on your device.
- Tap your name at the top, then select Subscriptions.
- Find GoodNotes in the list and tap it, then choose Cancel Subscription.
- Note: Apple controls cancellations; GoodNotes cannot cancel on your behalf.
Cancel on Google Play (Android)
- Open the Google Play app on your Android device.
- Go to Payments & Subscriptions → Subscriptions.
- Select GoodNotes and tap Cancel subscription.
- Google Play handles the cancellation process; GoodNotes provides guidance only.
Cancel on Android, Windows, Web (via Paddle)
- Open the GoodNotes app and go to Menu → Your Name → Subscription → Manage Subscription.
- Choose Cancel Subscription from the Paddle-managed subscription page.
- Cancel at least one day before renewal to avoid the next billing cycle.
Cancel via receipt link or direct agreement
- Click “Cancel subscription” or “review your subscription” in the purchase receipt email to be redirected to the right platform (App Store, Play, or Paddle).
- For direct (web) contracts, send a revocation in text (email or letter) to support@goodnotesapp.com within 14 days; include the model withdrawal form if required.
What happens when you cancel
Access and renewal
After cancelling, your existing access typically remains until the end of the paid billing period. You will not be charged again after the current period ends.
Data and sync
Your notes and documents remain stored in your GoodNotes account or device. Cloud‑synced content remains available unless you delete it or lose access to the account.
Platform differences
App Store cancellations are managed by Apple; Google Play and Paddle are managed by their respective platforms. This affects where you request refunds and how cancellations are processed.
Will I get a refund?
Apple App Store (iOS)
Refunds for App Store purchases must be requested via Apple Support. GoodNotes does not control Apple refund decisions.
Apple has sole discretion; in-app purchases are generally non‑refundable unless Apple’s policies allow a refund.
Non‑Apple platforms (Android, Windows, Web via Paddle)
For non‑Apple purchases you may be entitled to a refund by exercising a statutory right of withdrawal within 14 days where applicable by law.
GoodNotes asks you to submit a refund request via their Refund form and provide the purchase receipt when seeking refunds on Paddle or direct web purchases.
Marketplaces and exceptions
Marketplace purchases follow the marketplace rules: iOS → Apple; Android/Web/Windows → submit to GoodNotes with receipt. Defective or misleading services remain eligible for redress under consumer law.
GoodNotes plans and pricing
Pricing summary
The table below summarises pricing listed for India in available data. Prices may vary by platform and over time; check your platform store for final checkout pricing.
Notes on the table
“One‑time” means a single purchase for the specified platform (commonly on Apple). “Yearly” indicates an annual subscription price.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Essential (Yearly Subscription) | ₹1,199 | Annual | Unlimited documents, audio recording, watermark‑free exports, cloud sync, collaboration, unlimited transcription |
| Special Edition (One‑Time Payment) | ₹2,849 or ₹3,599 | One‑Time | One‑time purchase on Apple devices; unlimited files, basic Cloud AI (Create off), Math Assist |
| GoodNotes 6 (1 Year) - legacy | ₹999 | Annual | Legacy yearly subscription pricing for GoodNotes 6 |
| Other regional estimates | ₹999/year; ₹2,999 one‑time; ₹699/year | Varied | Indicative regional estimates from third‑party listings (approximate) |
Your consumer rights in India
General rights
Under the Consumer Protection Act, 2019 and related e‑commerce rules, consumers in India have the right to clear disclosure of cancellation and refund policies for digital subscriptions.
Refunds should be processed within a reasonable time (typically 7 - 15 days); arbitrary refusal may be treated as an unfair trade practice.
Statutory withdrawal and digital content
GoodNotes’ 14‑day withdrawal for non‑Apple purchases aligns with common statutory rights in many jurisdictions.
In India, digital content services may be exempt from withdrawal once performance begins with the consumer’s consent, but misleading or defective services remain eligible for remedy.
Grievance and redressal
If your issue is unresolved, you can file complaints via the National Consumer Helpline or e‑filing portals (E‑Jagriti/e‑Daakhil) and escalate to Consumer Forums as needed.
Published refund and cancellation policies are legally binding; non‑compliance can be pursued under the Consumer Protection Act, 2019.
Customer experiences
Positive feedback
- Users praise GoodNotes’ intuitive gestures, lasso tool, bookmarking, and organisation capabilities.
- Many reviewers commend the customer support team for helpful and prompt responses on specific issues.
Negative feedback
- Reports of app crashes, export issues (especially exporting to PDF), and glitches after updates have been common in some reviews.
- Some users reported frustration around forced upgrades and perceived double charging; there are also complaints of delayed support on unresolved issues like note deletion or restore problems.
Documentation checklist
What to have ready
- Order receipt or purchase confirmation with date, amount, and order ID.
- Platform used for purchase (App Store, Google Play, Paddle/web). Screenshot helps.
- Your GoodNotes account email and device details (model, OS version).
Supporting evidence
- Screenshots of subscription page, billing statement, and any error messages.
- Copy of correspondence with GoodNotes or platform support, if applicable.
Common mistakes
Assuming GoodNotes can cancel App Store subscriptions
Many users expect GoodNotes to cancel App Store subscriptions. In reality, Apple manages those subscriptions and only Apple can process the cancellation or refunds for App Store purchases.
Missing timing for Paddle cancellations
Another common mistake is cancelling too late. For Paddle-managed subscriptions, you should cancel at least one day before renewal to avoid next cycle charges.
Not keeping receipts
Users sometimes lack the purchase receipt when requesting refunds. Always keep the order confirmation and any transaction IDs to speed up refunds or disputes.
Comparative recap
Cancellation channels
The table below compares platform, how to cancel, and where to request refunds for clarity before you act.
Quick takeaway
Choose the correct cancellation path based on the platform you used to buy GoodNotes to avoid delays.
| Platform | How to cancel | Where to request a refund | Handler |
|---|---|---|---|
| Apple App Store (iOS/iPad) | iOS Settings → Your name → Subscriptions → GoodNotes → Cancel Subscription | Request via Apple Support | Apple controls cancellation and refunds; GoodNotes cannot cancel on your behalf |
| Google Play Store (Android) | Google Play app → Payments & Subscriptions → Subscriptions → GoodNotes → Cancel | Google Play refund process | Google Play handles cancellation; GoodNotes provides guidance |
| Android, Windows, Web (Paddle) | GoodNotes app → Menu → Your Name → Subscription → Manage Subscription → Cancel | Submit refund request to GoodNotes (Paddle) with receipt | Managed via Paddle (GoodNotes’ payment provider for non‑Apple platforms) |
After cancelling
Immediate steps
- Keep your purchase receipt and cancellation confirmation for records.
- Verify the subscription end date so you know when access will stop.
If you need further help
- For Apple purchases, contact Apple Support through your Apple account channels.
- For Google Play purchases, use the Google Play purchase and refunds help in your Google account.
- For Paddle or direct web agreements, contact support@goodnotesapp.com and submit the refund form with your receipt.
Address
Company registered office
GoodNotes (registered office): 5 Churchill Place, 10th Floor, Canary Wharf, London E14 5HU, United Kingdom.
Notes on local presence
GoodNotes lists only its UK registered office; there is no India‑specific physical address for cancellations in the available information.