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Cancellation Gotomypc: Simple Process
What is GoToMyPC
Overview
GoToMyPC is a subscription-based remote access service that lets you connect to and control your PC or Mac from another device. It is designed for individual users and businesses who need secure remote access to files and applications.
Primary uses
Typical uses include remote work, IT support, and accessing office computers while travelling. The service supports multiple monitors and secure connections suitable for daily business operations.
How to cancel GoToMyPC
Self-service cancellation (web or app)
- Sign in to your GoToMyPC account on the website or in the app.
- Go to Billing Info (or Account > Billing) in your profile settings.
- Select "Cancel subscription" and follow the on-screen prompts to confirm.
- Save or screenshot the cancellation confirmation for your records.
- For official step-by-step instructions see the support article: How do I cancel my GoToMyPC account?
Manager / Pro accounts and alternatives
- If you are a GoToMyPC Pro user who manages others, use the Manager profile interface to cancel or remove seats.
- Consider pausing the subscription (30/60/90 days) instead of immediate cancellation if you plan to return.
- If you cannot cancel online, contact Customer Care with your account details and cancellation request.
What happens when you cancel
Access and auto-renewal
Cancelling turns off auto-renewal so you will not be charged at the next renewal date. Your current paid access typically remains active until the end of the pre-paid term.
Data and account handling
After cancellation your account remains available under the terms until expiry, but you can request account deletion. GoToMyPC documents include data privacy options and GDPR-related controls.
Will I get a refund?
Official refund policy
GoTo's stated policy for its products is that subscriptions are not refundable for unused time after cancellation. Early cancellation generally does not trigger a pro‑rata refund.
Exceptions and practical tips
- Refunds are not guaranteed; ask Customer Care if you believe you have exceptional circumstances.
- If you need a temporary break, consider the pause option (30/60/90 days) to avoid losing prepaid value.
- Keep billing records and cancellation confirmations if you plan to dispute a charge with your payment provider.
GoToMyPC plans and pricing
Current availability
Public Indian-rupee pricing is not published for GoToMyPC. Subscriptions and pricing are normally listed in USD on the GoToMyPC website.
Contact for exact price
Contact GoToMyPC sales or check your account billing page for precise pricing and currency applicable to your region.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Personal | Contact for pricing | Contact | Check account for USD pricing |
| Pro | Contact for pricing | Contact | Manager interface for seat management |
| Corporate | Contact for pricing | Contact | Enterprise billing and support |
Your consumer rights in India
Refund and cancellation law
India does not have a universal 14‑day cooling-off right for digital subscription services similar to EU consumer law. Refund entitlement depends on the merchant's terms and any applicable contract.
Privacy and data deletion
You can request deletion of account data to uphold privacy rights. GoToMyPC maintains GDPR compliance and provides procedures for data requests.
See the GoToMyPC GDPR information here: GoToMyPC GDPR compliance.
Customer experiences
Positive feedback
Users praise GoToMyPC for fast connection speeds, reliable remote access, and support for multiple monitors. Indian reviewers note an intuitive workflow and dependable performance for daily business tasks.
Sources of positive feedback include product review sites where users highlight core reliability and ease of use.
Negative feedback
Complaints commonly cover automatic renewals without clear notice, difficulty obtaining refunds, and challenges finding contact details for billing disputes. Some users report frustration with customer service responsiveness.
Review platforms document a mix of praise for technical performance and criticism of billing or support experiences.
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Order ID(s) or invoice numbers for the current subscription term.
- Payment method details (last four digits) and billing dates.
If you need support or to dispute a charge
- Screenshot of the billing page showing auto-renewal or charge.
- Copy of cancellation confirmation or support case number.
- Record of communications (emails, chat transcripts) with Customer Care.
Common mistakes
Billing and renewal mistakes
Relying on memory rather than saving the cancellation confirmation is a frequent error; without a confirmation you may face billing disputes.
Another common issue is assuming a cancelled subscription immediately ends access; often access remains until the paid term expires.
Communication mistakes
Not checking which profile (personal vs Manager) was used to subscribe can prevent successful cancellation. Verify you are signed in to the correct account before cancelling.
Also, contacting the wrong department (sales vs billing) can delay resolution; provide billing details when requesting cancellation.
Comparative recap
Quick comparison
The table below compares GoToMyPC's cancellation and refund features against a typical SaaS approach to highlight differences to watch for when purchasing.
| Product | Cancel process | Refund policy | Pause option | Period |
|---|---|---|---|---|
| GoToMyPC | Self-service via Billing Info; Manager interface for Pro | No refund for unused time (standard policy) | Yes - 30/60/90 days | Contact |
| Typical SaaS competitor | Varies; may require support contact | Often prorated refunds or credit (varies by vendor) | Varies by vendor | Varies |
After cancelling
What to check immediately
- Confirm cancellation email or on-screen confirmation and save it.
- Note the date your access will end and check for any remaining invoices.
- Remove saved payment methods if you do not plan to use the service again.
Helpful links and next steps
- How to cancel: Cancel GoToMyPC account
- Data and privacy (GDPR): GoToMyPC GDPR compliance
Address
Local contact point
You can use the local office address for physical correspondence or as a reference when seeking regional support.
Postal address
5th Floor, The Sirius, 69/3, Millers Road, Bangalore 560052, India
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Written by Aanya Joshi
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your GoToMyPC subscription, sign in to your account, go to Billing Info, select 'Cancel subscription,' and follow the prompts. Keep a record of your cancellation confirmation.
GoToMyPC's policy states that subscriptions are not refundable for unused time after cancellation. Early cancellation generally does not trigger a pro-rata refund.
If you manage a GoToMyPC Pro account, use the Manager profile interface to cancel or remove seats. If you need further assistance, contact Customer Care.
After cancellation, your account remains active until the end of the prepaid term. You can request account deletion, and GoToMyPC provides options for data privacy.
Yes, GoToMyPC offers a pause option for 30, 60, or 90 days. This can be a good alternative if you plan to return to the service without losing prepaid value.