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Cancellation Gotomypc: Simple Process
What is Gotomypc
Overview
GoToMyPC is a remote access service that lets you connect to your computer from another device over the internet. It supports file transfer, remote printing and mobile access.
Core features
Typical features include multi-monitor support, remote diagnostics, mobile apps and multi-factor authentication. Plans vary by admin tools and billing options.
How to cancel Gotomypc
Cancel via web (official account)
- Log in to your GoToMyPC account on the website.
- Open Billing, Subscription settings or Manage Account and disable auto-renew or select Cancel subscription.
- You may also request cancellation by email to [email protected] if you cannot cancel online.
- Reference: Web cancellation guide.
Cancel via mobile and PayPal
- iPhone / iPad (App Store): Settings → Your Name → Subscriptions → select GoToMyPC → Cancel Subscription.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select GoToMyPC → Cancel Subscription.
- PayPal: Log in to PayPal → Settings → Payments → Manage Automatic Payments → find LogMeIn or GoToMyPC → Cancel.
- For general step guidance see: cancellation steps.
What happens when you cancel
Access and remaining period
Cancellation typically stops future renewals but does not immediately end the current paid period. You usually retain access until the end of your billing cycle.
Account data and reactivation
Accounts can often be reactivated if done within a specified window; many users report data is recoverable for a limited time after cancellation.
According to provider guidance, reactivation within 90 days may restore the same account and data; beyond that you may need a new plan.
Will I get a refund?
Standard refund policy
GoToMyPC generally does not provide refunds after a subscription renewal. Cancellation prevents future charges but usually does not refund the current billing period.
Users report a strict no-refund stance; refunds after renewal are uncommon according to public reports.
App Store and Google Play purchases
- Refunds for purchases made through Apple App Store or Google Play are subject to Apple’s or Google’s refund rules and processes.
- GoToMyPC cannot guarantee platform refunds; submit requests through the store if applicable.
- Reference on refund practices: refund & cancellation notes.
Gotomypc plans and pricing
Pricing summary
Official GoToMyPC list prices are published in USD. Approximate SGD conversions are indicative and may vary with exchange rates.
Plan details table
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal | US$35.00 (approx S$47.25) | monthly | Unlimited remote access, file transfer & print, antivirus, multi-monitor, mobile apps, diagnostics, MFA |
| Pro | US$33.00 (approx S$44.55) | monthly | Personal features plus admin tools, central billing, reporting, usage monitoring |
| Corporate | US$28.00 (approx S$37.80) | monthly (: annual, min 5 PCs) | Pro features plus session reboot, group/security management, multi-admin, SSO |
Your consumer rights in Singapore
Cooling-off and refund rights
GoToMyPC does not specify a statutory 14-day cooling-off right in its public policies; refunds after renewal are generally not provided by the vendor.
Under Singapore law, digital services and contract terms govern refunds; check the contract and payment channel for any specific rights.
Platform purchases and billing disputes
- App Store or Google Play purchases follow Apple/Google refund processes; appeal to them for platform refunds.
- If you believe an unauthorised charge occurred, contact your bank or card issuer to dispute the charge in parallel with contacting the vendor.
- Reference for cancellation and refund behaviours: cancellation guidance.
Customer experiences
Positive feedback
Many reviewers praise GoToMyPC for reliable, fast remote connections, multi-monitor support and intuitive design. Users cite helpful daily operation tools and responsive support in positive reviews.
Review platforms show high scores for usability and performance in several user reports.
Common complaints
Negative feedback frequently focuses on billing issues: unexpected auto-renewals, difficulty obtaining refunds and slow dispute resolution.
Public review threads highlight billing and customer-service frustrations as recurring themes.
- See user feedback on Trustpilot: Trustpilot reviews.
- See feature and reliability comments on TrustRadius: TrustRadius reviews.
Documentation checklist
Before you cancel
- Account email and username used for the GoToMyPC subscription.
- Invoice or billing confirmation showing the renewal date and amount.
- Last four digits of the payment card or PayPal transaction ID.
If you need to dispute charges
- Take screenshots of billing statements and subscription pages showing renewal and cancellation attempts.
- Save any correspondence with GoToMyPC support and timestamps of cancellation.
- Keep records of App Store/Google Play purchase receipts if applicable.
Common mistakes
Missing the cancellation deadline
Many users are charged because they cancel too close to the renewal time or after the renewal occurs. Cancel at least 24 hours before your next billing date to reduce risk.
Always check the exact renewal timestamp in your account; a same-day cancellation can still incur the charge.
Cancelling the wrong subscription or channel
Users sometimes cancel an app-store subscription while the vendor account remains active (or vice versa). Confirm which platform processed your payment before cancelling.
Also avoid assuming email confirmation was sufficient - verify the account subscription status online after cancelling.
Comparative recap
Quick plan comparison
The table below highlights price, period and best-use case for each plan to help you decide before cancelling or selecting an alternative.
At-a-glance table
| Plan | Price | Period | Best for |
|---|---|---|---|
| Personal | US$35.00 (approx S$47.25) | monthly | Single-user remote access for personal/home use |
| Pro | US$33.00 (approx S$44.55) | monthly | Small business users needing admin tools and central billing |
| Corporate | US$28.00 (approx S$37.80) | monthly (: annual, min 5 PCs) | Larger teams requiring SSO, multi-admin and group management |
After cancelling
Confirm cancellation and monitor billing
- Check your account billing page to confirm status and save any cancellation confirmation.
- Watch your bank or PayPal statements for unexpected charges in the next billing cycle.
Help and escalation
- General cancellation guidance: cancellation steps.
- Refund and policy commentary: refund & cancellation notes.
- User reports and community feedback: Trustpilot, TrustRadius.
Address
Corporate address
GoToMyPC / LogMeIn corporate address (listed): 500 Yale Ave N, Seattle, Washington, 98109 US.
Notes
Official pricing and billing are typically in USD; check your account for the currency charged to your card. For platform purchases, refer to the App Store or Google Play records.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Gotomypc subscription online, log in to your account on the website, navigate to Billing or Subscription settings, and select Cancel subscription. If you cannot cancel online, you can also request cancellation via email to [email protected].
Generally, Gotomypc does not provide refunds after a subscription renewal. While cancellation stops future charges, it typically does not refund the current billing period.
Yes, you can cancel Gotomypc through the App Store or Google Play. For iPhone/iPad, go to Settings → Your Name → Subscriptions → select GoToMyPC → Cancel Subscription. For Android, open Google Play Store → Menu → Subscriptions → select GoToMyPC → Cancel Subscription.
When you cancel Gotomypc, you typically retain access until the end of your billing cycle. If you reactivate within 90 days, your account and data may be recoverable.
Gotomypc offers several plans: Personal at US$35.00/month, Pro at US$33.00/month, and Corporate at US$28.00/month. Review your plan details to understand your cancellation options.