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Cancel INFUSIONSOFT
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Infusionsoft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Infusionsoft: Step-by-Step Guide
What is Infusionsoft
Short definition
Infusionsoft (now branded as Keap in many markets) is a subscription-based sales and marketing automation platform for small businesses. It combines CRM, email marketing, e-commerce and automation to manage leads, customers and sales processes.
Context for India
Infusionsoft is sold globally via subscription plans denominated in USD in public sources. Local taxes, currency conversion and billing practices for Indian customers depend on the account setup and payment method.
How to cancel Infusionsoft
Who can submit a cancellation
Only a verified account owner or an administrator can initiate a cancellation request for the account. Cancellation requests sent by plain email are not accepted by the vendor per published policy summaries.
Step-by-step cancellation (web account)
- Prepare your account: confirm you are the verified owner or admin before initiating cancellation.
- Initiate cancellation at least 10 days before your next invoice date to avoid being billed for the next cycle.
- Submit the cancellation either by using the cancellation form inside your account interface or by calling a Keap representative and verbally requesting cancellation.
- After initiating, you must speak with the cancellation team to finalise the request - expect a verbal confirmation step.
- Keep records of the date/time of your cancellation initiation and the name of the representative you spoke with.
App Store / Play Store notes
There is no verified, Keap-specific rule for cancelling subscriptions purchased through Apple App Store or Google Play in the available sources.
If you purchased via a mobile store, check the store’s cancellation/refund mechanisms and your purchase receipt; the vendor’s web policy may not override the store’s processes.
What happens when you cancel
Access and data
Cancellation takes effect on the last day of your current billing period. You retain access until that day unless otherwise agreed with support.
Export any data you need before the end of service; the vendor’s public policy summaries do not promise pro-rated credits or extended data retention beyond the paid period.
Billing and invoices
Keap’s documented practice is not to prorate unused time after cancellation. You will still be responsible for any outstanding invoices up to the effective cancellation date.
Simply removing a card or stopping payment does not automatically cancel the account; a formal cancellation request is required.
Will I get a refund?
Standard refund policy
Subscription and service fees, including service packages, are stated as non-refundable and non-proratable in the policy summaries available.
Cancellation mid-billing cycle does not entitle you to a refund for the unused portion of the billing period.
Exceptions & practical tips
- If you believe you were charged in error, collect invoices and contact the vendor’s billing team promptly to dispute the charge.
- For purchases through app stores, the store’s refund window and rules may apply; check your store receipt and dispute tools if relevant.
- Keep proof of your cancellation request and any representative names or ticket numbers when seeking a refund or dispute resolution.
Infusionsoft plans and pricing
Public pricing (USD)
Below are the publicly listed plan names and US-dollar prices from available sources. No India-specific (INR) pricing is published in those sources.
Notes on currency and billing
All amounts are shown in USD. Converting to INR requires applying current exchange rates and any local taxes or banking fees.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Essentials | $199/month | Monthly | 2,500 Contacts; 12,500 Emails/mo; 3 Users; Contact Management; Marketing Automation; Sales Automation; E‑commerce |
| Deluxe Sales | $299/month | Monthly | 5,000 Contacts; 25,000 Emails/mo; 4 Users; Includes sales automation |
| Deluxe E‑Commerce | $299/month | Monthly | 5,000 Contacts; 25,000 Emails/mo; 4 Users; Designed for online stores |
| Complete | $379/month | Monthly | 5,000 Contacts; 25,000 Emails/mo; 4 Users; Sales + E‑Commerce functionality |
| Keap basic tier | $249/month (annual billing) | Monthly (billed annually) | 1,500 contacts; 2 users; CRM, marketing automation, email/text, pipeline, landing pages, payments, appointments |
Your consumer rights in India
General protections
Indian consumer law provides protections against unfair trade practices, including billing without consent, refusal to cancel valid subscriptions, and misleading terms.
If you believe a vendor’s published policy conflicts with your statutory rights, you may raise a complaint through local consumer protection channels.
Practical escalation steps in India
- Document your cancellation attempts and any responses from the vendor.
- Contact the vendor’s billing/support team first with a concise dispute request and set a deadline for resolution.
- If unresolved, consider lodging a complaint with local consumer protection authorities or a consumer helpline; include all evidence and timestamps.
Customer experiences
Reported negative experiences
Multiple public reviews report difficulty cancelling - customers describe the process as requiring timed calls, facing retention pitches, and sometimes being billed for an extra month despite advance attempts.
Other complaints include perceived price increases, reduced service quality and slow or unhelpful customer support in some cases.
Reported positive experiences
There are fewer substantive positive reviews in the sampled sources. Some customers appreciate the platform’s feature set when onboarding and support align with needs.
Always test the platform and confirm cancellation and billing terms before committing long-term.
Source summary: see vendor policy pages and public reviews for more detail: Trustpilot - Keap/Infusionsoft.
Documentation checklist
Before you call or submit a form
- Account owner name and verified email address
- Account ID or customer number
- Next invoice date and last payment transaction details
- Saved screenshots of the account billing page and cancellation form (if visible)
During and after the cancellation
- Record the date/time of the call and the representative’s name
- Ask for a cancellation confirmation number or ticket
- Save any confirmation emails or in-app messages that confirm the effective cancellation date
Common mistakes
Assuming removing payment cancels the account
Some users remove their payment card thinking the subscription will stop. Keap’s documented practice requires a formal cancellation request; stopping payments alone may not stop billing or close the account.
Waiting too close to the invoice date
Failing to initiate cancellation at least 10 days before the next invoice date risks being billed for another period. Plan ahead and allow time for verbal confirmation if required.
Comparative recap
Quick feature comparison
The table below summarises cancellation and refund characteristics from available sources to help you compare key points at a glance.
Notes on table
This summary is based on documented policy excerpts and public reviews available from the referenced sources. Use it as a guide, not a legal statement.
| Feature | Infusionsoft / Keap | Period |
|---|---|---|
| How to cancel | Cannot cancel entirely in-app; must submit cancellation form or call and speak with cancellation team; only owner/admin can request. | Billing cycle |
| Refunds | Subscription/service fees are non-refundable and non-proratable per published policy summaries. | Not applicable |
| Effective date | Cancellation takes effect on the last day of the current billing period; no proration. | End of billing period |
| Evidence of poor experience (public reviews) | Multiple reviewers report difficulty cancelling and being billed despite attempts; mixed support quality reported. | Ongoing |
After cancelling
What to do immediately after
Export all customer and campaign data you need before your access ends. Keep copies of invoices and the cancellation confirmation for at least six months.
Helpful links and follow-up
- Keap/Infusionsoft policy summary referenced for refunds and billing: FullStackMarketing - Policies (Keap/Infusionsoft summary)
- Public customer reviews and reported experiences: Trustpilot - Keap/Infusionsoft
- General third-party guide on cancelling CRMs (process tips): Guide to cancelling a CRM
Address
Corporate / headquarters
Infusionsoft / Keap corporate address (publicly listed):
1260 S. Spectrum Blvd, Chandler, AZ 85286, United States
Notes on contacting from India
When contacting support from India, include your timezone and best callback windows to coordinate verbal cancellation steps with the vendor’s cancellation team.