What is Invoice2Go
Overview
Invoice2Go is a mobile-first invoicing and billing app for freelancers and small businesses that lets you create invoices, estimates and accept payments on the go.
Key purpose
The service focuses on rapid invoice creation, payment acceptance and basic client management from web and mobile apps.
How to cancel Invoice2Go
Cancel via Web (direct subscription)
- Sign in on the Invoice2Go website or web app.
- Go to Account & settings → Manage subscription → Cancel.
- The subscription continues until the end of your current billing cycle.
- See instructions: Managing your subscription.
Cancel via app stores (Android / iOS)
- Google Play (Android): Cancel through your Google Play account at least 24 hours before the period ends; Google handles cancellation and refunds.
- App Store (iOS): Cancel via your Apple ID (Settings → Subscriptions) at least 24 hours before the billing period ends; Apple handles these subscriptions and refunds.
- For details see: Managing your subscription.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription you retain access until the end of the paid billing cycle.
Features available during the remainder of the paid period remain active until that date.
Data and account status
Your account and stored invoices remain in your account unless you explicitly delete them.
If you revert to a free account, some premium features may be disabled but data is usually preserved for reactivation.
Will I get a refund?
General refund policy
Invoice2Go states subscription fees are non‑refundable and there are no refunds, credits or exchanges for partially used periods, except as expressly stated or required by law.
Official policy: Billing policy.
Exceptions and platform differences
- Initial purchase: Invoice2Go may, at its sole discretion, offer a full refund within 30 days of the first subscription purchase; this does not apply to renewals or upgrades.
- Web and Google Play purchases: Refund requests should be submitted to Invoice2Go Support; allow up to 10 business days for processing.
- App Store (iOS) purchases: Refunds must be requested through Apple; Invoice2Go cannot issue refunds for App Store charges.
Invoice2Go plans and pricing
Pricing overview
The following INR prices are reported for India. Official global pricing is displayed in USD on Invoice2Go’s site; local INR listings may come from third-party sources.
Confirm final charges in your app store or web checkout before subscribing.
| Plan | Price | Period | Features |
| Starter | ₹134.00/month | Monthly | 50 invoices, up to 5 clients, 1 user, accept cards and PayPal |
| Pro | ₹659.00/month | Monthly | Unlimited invoices & estimates, up to 25 clients, 1 user, cards and PayPal, premium features |
| Enterprise | ₹992.00/month | Monthly | Unlimited invoices & estimates, up to 100 clients, 5 users, cards and PayPal, premium features |
Your consumer rights in India
Legal coverage
Digital services are covered under Indian consumer law, including the Consumer Protection Act, 2019, which allows remedies for unfair terms or deficient services.
Invoice2Go’s published policy states fees are non‑refundable after the initial period, but statutory rights may still apply.
How to assert rights
- Document purchase date, payment receipts, and the issue you faced.
- Contact Invoice2Go Support in writing and allow their stated response time (support articles note processing times up to 10 business days).
- If unresolved, you may pursue remedies under Indian consumer protections; keep records of all communications.
Customer experiences
Positive feedback
Users in India and globally often praise Invoice2Go for ease of use, fast invoicing and mobile convenience.
See user ratings and reviews: Capterra India reviews.
Common complaints
Frequent negatives include perceived high pricing for small users, limited features on lower tiers and occasional integration or calculation bugs.
Other complaints reported in reviews include customer support responsiveness and issues when transaction limits or holds occur.
Documentation checklist
What to gather before contacting support
- Account email and user ID used to subscribe.
- Receipt or invoice showing purchase date and amount.
- Platform used to subscribe (Web, Google Play, App Store).
- Clear statement of the requested outcome (cancel, refund, dispute).
How to submit
- For web or Google Play purchases, contact Invoice2Go Support and attach documentation.
- For App Store purchases, use Apple’s refund process; Invoice2Go cannot directly refund App Store charges.
Common mistakes
Cancelling through the wrong channel
Example: Cancelling the app on your phone without cancelling the Google Play or App Store subscription can leave the paid subscription active.
Always cancel in the store where you originally purchased the subscription.
Missing the cancellation window or expecting automatic refunds
Example: Some users assume immediate refunds on cancellation; Invoice2Go’s policy excludes prorated refunds for most cases outside the initial exception.
Also note store-specific timing rules - Google Play and Apple recommend cancelling at least 24 hours before period end.
Comparative recap
Quick comparison
| Topic | Web subscription | Google Play (Android) | App Store (iOS) |
| How to cancel | Account & settings → Manage subscription → Cancel | Cancel via Google Play account | Cancel via Apple ID subscriptions in Settings |
| Refunds | Request to Invoice2Go Support; non‑refundable by default | Handled by Google Play; contact Invoice2Go for some cases | Handled by Apple; Invoice2Go cannot issue iOS refunds |
| Access after cancel | Access until end of billing cycle | Access until end of billing cycle | Access until end of billing cycle |
After cancelling
Next steps
Keep records of your cancellation confirmation and verify the next billing does not occur after your cycle ends.
If charged unexpectedly, gather documentation and contact support promptly.
Helpful links
Address
Company office
Invoice2Go (corporate contact): 2317 Broadway St. 2nd Floor, Redwood City, CA 94063, USA.
Support reminder
For subscription and billing queries use the support links above and supply the documentation checklist items to speed resolution.