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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Jenni service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Jenni: Easy Method
What is Jenni
Overview
Jenni is an AI-powered writing assistant that helps users draft, edit, and improve text for research, academic, and professional use.
It is subscription-based software delivered via web and mobile app channels, with support and export features for paid plans.
Who uses Jenni
Typical users include students, researchers, and professionals who need help with drafting and editing content quickly.
Support and feature access depend on the subscription plan and the platform used to subscribe (web, App Store, Google Play).
How to cancel Jenni
Cancel on the web
- Log into your Jenni account on the web.
- Open the Billing tab, then select cancel subscription to stop renewal.
- See the official help article for web cancellation details: Jenni help - manage subscription.
Cancel on iOS (App Store)
- Open your Apple ID subscription settings on the device or via Apple’s subscriptions page and cancel the Jenni subscription there.
- App Store purchases must be managed through Apple’s subscription controls; see a step guide: How to cancel via Apple.
Cancel on Android (Google Play)
- Open Google Play Store → Payments & Subscriptions → Subscriptions and cancel the Jenni subscription.
- Refer to the cancellation steps specific to Google Play here: How to cancel via Google Play.
What happens when you cancel
Access after cancellation
When you cancel a Jenni subscription purchased on the web, cancellation takes effect at the end of the current paid term.
You retain access to paid features until the billing period expires, unless otherwise stated by the platform.
Renewal and billing
Web cancellations stop future auto-renewal but do not prorate or refund the current term by default.
For App Store and Google Play purchases, billing and renewal are controlled by Apple or Google respectively.
Data and exports
Your account content generally remains available until the end of your paid access; export important files before access ends.
If you need a full export, do it while you still have paid access, and confirm export options in account settings.
Will I get a refund?
Jenni’s general refund policy
Jenni states purchases are generally non-refundable unless required by law.
By default, refunds are not guaranteed; check specific platform policies for App Store/Google Play transactions.
Exceptions and statutory rights
- Jenni may consider refunds within a 7-day grace period after purchase in some cases.
- EU consumers have a statutory 14-day right to cancel and obtain a refund per Jenni’s terms: Jenni Terms.
Refunds for bugs or errors
Refunds related to product bugs or serious errors may be considered but Jenni requests a scheduled support call with a demonstration of the issue.
To request support or a review for refunds, see: Contact Jenni / schedule support.
Jenni plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium - 1-Year (reseller pricing) | ₹13,999.00 | Annual | Jenni AI Premium features (unlimited words, uploads, edits, chat, reviews, full export, support) per reseller listing |
| Annual Subscription (user-reported popup) | ₹390.00 | Annual | Unlimited Plan (reported via in-app milestone popup) |
| Monthly Subscription (user-reported) | ₹999.00 | Monthly | Unlimited Plan (reported in-app) |
| Official website (USD) | $12/month (annual billed) • $29/month (month-to-month) | Monthly | Official Jenni pricing shown in USD on jenni.ai |
Notes on pricing
Official Jenni site displays USD pricing ($12/month annual rate, $29/month monthly). INR examples are from a reseller and community reports.
Localized or promotional rates may vary; confirm final price at time of purchase and through your billing source.
Your consumer rights in India
Relevant legislation
Jenni’s terms state purchases are non-refundable unless required by law and do not mention a specific Indian cooling-off period.
Indian users can consider remedies under the Consumer Protection Act, 2019 for unfair trade practices or misleading terms.
Practical steps for Indian consumers
- Keep receipts, screenshots, subscription IDs, and communication records with Jenni or the app store.
- Contact Jenni support first and request resolution with clear evidence of the issue.
Escalation options
If Jenni or the platform does not resolve a legitimate complaint, consumers can seek help from local consumer protection authorities or consumer courts in India.
Time limits and remedies vary; preserve all documentation and timestamps when escalating.
Customer experiences
Positive feedback
Many reviewers praise Jenni’s usefulness for drafting, research, and academic writing and report responsive customer support.
Some users reported successful refunds when customer service resolved mistaken annual purchases; see reviews: Jenni on Trustpilot.
Negative feedback
Common complaints include unexpected auto-renewals, narrow refund windows (e.g., 7 days), and difficulty cancelling via some channels.
A few users reported severe unwanted edits to their text; if this affects you, document the issue and contact support immediately.
Documentation checklist
Essential purchase records
- Order/receipt screenshots showing date, amount, and plan.
- Subscription ID or account email used to purchase.
Evidence of the issue
- Screenshots or video demonstrating bugs, unwanted edits, or auto-renewals.
- All support correspondence and timestamps of calls or chats.
Common mistakes
Missing the cancellation window
Many users forget to cancel before the renewal date and are charged for a new term.
Always note the renewal date and cancel at least 24 - 48 hours before it if you do not want another term.
Canceling in the wrong place
Users sometimes cancel in the Jenni web account but were billed via Apple or Google, so the subscription remains active.
Match your billing source (web, App Store, Google Play) to the correct cancellation method to avoid continued charges.
Comparative recap
Quick comparison
| Aspect | Web (Jenni account) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| Where to cancel | Billing tab in your Jenni account on the web | Apple ID → Subscriptions (manage via App Store) | Google Play → Payments & Subscriptions → Subscriptions |
| Refund likelihood | Generally non-refundable; 7-day discretionary grace may apply | Refunds governed by Apple’s policies | Refunds governed by Google Play policies |
| Effective date of cancellation | Cancels at end of current paid term | Cancels per Apple subscription rules (end of term unless Apple states otherwise) | Cancels per Google Play rules (end of term unless Google states otherwise) |
| Ease of cancellation | Direct in account (help article): help | Managed via Apple; must use Apple ID settings (see guide) | Managed via Google Play; use Play Store subscription controls |
After cancelling
Export and save your work
Export any important documents while you still have access to paid features to avoid losing work after your term ends.
Confirm file formats and export completeness before the subscription lapses.
Helpful links and next steps
- Manage or cancel subscriptions (web): Jenni help
- Jenni terms and refund/rights summary: Jenni Terms
- Request support or schedule a call about bugs/refunds: Contact Jenni / support
- App Store / Google Play cancellation guidance: Cancel via App Store or Google Play
Address
Corporate / mailing address
Hofmattenweg 5, 4914 Roggwil BE, Switzerland.
Notes about regional pricing and resellers
Some INR pricing examples come from third-party resellers or in-app reports; confirm the seller and currency at purchase time.
If you purchased via a reseller, contact that reseller for billing questions in addition to Jenni support.