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Recipient
Knowbe4
601A, 6th Floor, World Trade Center Kochi, Tower A, Infopark, Kusumagiri P O, Kakkanad
682030 Kochi , India
REF/2025GRHS4
Cancellation Knowbe4: Easy Method
What is KnowBe4
Overview
KnowBe4 is a SaaS provider focused on security awareness training and phishing simulation for organizations. The platform offers training modules, simulated phishing campaigns, and reporting tools to reduce human risk.
Who uses it
Typical users are IT/security teams and administrators who run employee training and phishing simulations. Small and large organisations use the service via direct web subscriptions or platform app stores.
How to cancel KnowBe4
Cancel a web (direct) subscription
- Email [email protected] to request cancellation. Include your account identifier, order or invoice number, and desired cancellation date.
- If you want a refund, request it within the first 14 calendar days after purchase and state the reason.
- Cancel auto-renewal at least 14 calendar days before the renewal date to avoid the next billing charge.
Cancel App Store / Google Play subscriptions
- If your subscription was purchased via Apple App Store or Google Play, cancel through your Apple or Google account controls.
- KnowBe4 does not document a separate App Store/Google Play cancellation flow; use the platform's subscription management.
What happens when you cancel
Access and service after cancellation
After you cancel, access typically continues until the end of the paid term unless KnowBe4 states otherwise. Administrators should confirm the effective end date with support.
Data and account handling
Your account data (training progress, reports, user lists) will generally remain accessible until the subscription expires. Ask support how long data is retained and whether you can export it before termination.
Will I get a refund?
Standard refund policy
KnowBe4 does not offer general refunds. Refunds are limited and only available in specific situations defined by KnowBe4's terms.
Exceptions where refund may be provided
- Refund requests within 14 calendar days of purchase where KnowBe4 made a material change to services or pricing errors.
- Service suspension that lasted more than 7 days, or other fundamental breaches of the Terms of Service.
- If you believe you qualify, state your reason clearly when contacting support and provide evidence (dates, screenshots, invoices).
KnowBe4 plans and pricing
Pricing visibility
No public, country-specific INR pricing for India was found in the verified sources. For accurate India pricing, request a quote from KnowBe4 or an authorised reseller.
How to get pricing
Contact KnowBe4 sales or request a quote through your account representative. The verified legal pages and review sources do not list fixed India prices.
| Plan | Period | Price | Notes |
|---|---|---|---|
| KnowBe4 (Web / Direct) | Varies | Contact for pricing | Obtain a regional quote from KnowBe4 or authorised reseller. |
| App Store / Google Play | Varies | Contact for pricing | Platform billing terms may apply; check Apple/Google for exact charges. |
Your consumer rights in India
KnowBe4 terms and consumer exceptions
KnowBe4’s published terms provide limited consumer termination/refund rights in jurisdictions such as the UK, EU, and Australia for specific cases.
Situation for India
Verified sources do not define India-specific consumer-rights or statutory refunds for KnowBe4 customers. Standard contract and KnowBe4 business terms apply for India.
Customer experiences
Positive highlights from reviewers
- Reviewers praise engaging and updated training, effective phishing simulations, and helpful account representatives (Capterra, TrustRadius).
- Interactive learning, AI-driven phishing tests, and broad content coverage are commonly noted as strengths.
Common criticisms from reviewers
- Complaints include unsolicited contact, onboarding or implementation challenges, and UI/admin complexity (TrustPilot, Capterra, TrustRadius).
- Additional issues cited are repetitive content, limited reporting/API, and setup difficulties like whitelisting.
Documentation checklist
What to collect before contacting support
- Account name and administrator email
- Purchase date, invoice or order number
- Subscription renewal date and billing method
Supporting items to include in your cancellation request
- Reason for cancellation and whether you are requesting a refund
- Screenshots, correspondence, or service outage records if claiming suspension or breach
- Preferred contact method and a clear requested effective cancellation date
Common mistakes
Missing the auto-renewal window
Many customers assume they can cancel immediately before the renewal and still avoid a charge. KnowBe4 requires auto-renewal cancellation at least 14 calendar days before renewal to prevent billing.
Expecting a general 14-day refund
Some users expect a universal 14-day right to a refund. KnowBe4 only allows refunds in limited cases (material changes, pricing errors, >7 day suspension, or material breach), not as a general right.
Comparative recap
Quick comparison overview
This table compares cancellation and refund aspects of KnowBe4 direct subscriptions versus App Store/Google Play subscriptions.
How to interpret the table
Use the table to identify where to submit cancellation requests and whether refunds are likely under typical scenarios.
| Service | Period | Cancellation steps | Refund likelihood | Pricing visibility |
|---|---|---|---|---|
| KnowBe4 (Web / Direct) | Varies | Email [email protected]; cancel auto-renew ≥14 days before renewal. | Limited - refunds only for material change, pricing errors, >7 day suspension, or breach. | Contact for pricing (no public India INR list). |
| App Store / Google Play | Varies | Cancel via Apple or Google subscription management screens. | Refunds governed by Apple/Google platform policies; KnowBe4 defers to platform billing. | Platform shows charges; contact Apple/Google for billing specifics. |
After cancelling
Next steps
Export any needed reports, training records, or user lists before the subscription ends. Confirm data retention timelines with KnowBe4 support.
Helpful links and contacts
Refer to KnowBe4’s legal/cancellation details here: KnowBe4 Online Subscribers - Legal.
Read user feedback on reviews: Capterra reviews, TrustRadius reviews, TrustPilot reviews.
Address
Local India office
KnowBe4 India Private Limited
601A, 6th Floor, World Trade Center Kochi, Tower A, Infopark, Kusumagiri P O, Kakkanad, Kochi, Kerala 682030, India
Support contact
For cancellations or account support, email: [email protected] and include the documentation checklist items above.
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Knowbe4 web subscription, email [email protected] with your account identifier, order number, and desired cancellation date. Ensure you cancel at least 14 days before the renewal date to avoid charges.
If you purchased your Knowbe4 subscription via the App Store or Google Play, you need to cancel through your respective account management settings. Check your app store for specific cancellation instructions.
After cancellation, you typically retain access to your Knowbe4 account until the end of the paid term. Confirm the exact end date with Knowbe4 support to avoid any confusion.
Knowbe4 generally does not offer refunds unless you cancel within 14 days of purchase due to material changes or pricing errors. If you believe you qualify, provide evidence when contacting support.
If you wish to retain your training data after canceling Knowbe4, inquire with support about data retention policies and whether you can export your data before your subscription expires.