Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Knowbe4: Easy Method
What is KnowBe4
Overview
KnowBe4 is a subscription-based security awareness training and simulated phishing platform used by organisations to train employees and test phishing resilience.
The service is delivered online and via mobile apps, and billing is handled as a paid subscription with regional sales and support channels.
Core purpose
Its main purpose is to reduce human risk by providing interactive training modules, phishing simulations and reporting tools for administrators.
Access and billing terms vary by how the service was purchased (direct via web or via app stores).
How to cancel KnowBe4
Cancel a web (direct) subscription within 14 days
- Locate your account purchase date and subscription details in your admin or billing records.
- Email [email protected] within the first 14 calendar days after purchase to request cancellation.
- In your email include account name, subscribing organisation, purchase date and a clear statement requesting cancellation.
- Request written confirmation of cancellation and any refund entitlements.
Cancel after 14 days and app-store purchases
- For web subscriptions after the 14-day window you must still contact [email protected] to request cancellation; simply stopping use does not terminate the subscription.
- If you subscribed through the Apple App Store (iOS), refunds and warranty requests are handled by Apple rather than KnowBe4.
- If you subscribed through Google Play (Android), refunds and warranty requests are handled by Google rather than KnowBe4.
- Keep copies of all communications and any confirmation you receive from support or the app-store provider.
What happens when you cancel
Access and renewal
After you cancel, your subscription will not automatically renew at the next billing date if cancellation is processed in time.
If cancellation is not confirmed, charges may continue; keep confirmation as proof.
Data and account status
Your account data, training records and simulation history may remain accessible according to KnowBe4's data retention policies and your agreement.
Ask support for specifics about data export, retention period and account deletion when you cancel.
Will I get a refund?
Web purchases - short window refund
KnowBe4 allows cancellation of a paid web subscription within the first 14 calendar days after purchase by emailing [email protected].
If you cancel within that window, request a refund for unused service in your cancellation email and ask for confirmation.
After 14 days and app-store rules
After the 14-day window, KnowBe4's terms state they do not refund fees unless you are terminating because KnowBe4 has breached the agreement or a refund is required by law.
For purchases through iOS or Android app stores, refund claims for warranty or compliance must be directed to Apple or Google; KnowBe4 states it is not required to provide refunds in those cases.
KnowBe4 plans and pricing
Pricing availability
No official South African ZAR list pricing is publicly available from KnowBe4.
Companies in South Africa typically request a custom quote from KnowBe4 or an authorised reseller for local pricing.
Contact for a quote
| Plan | Period | Price |
|---|---|---|
| KnowBe4 subscription (South Africa) | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and returns
South African consumer law (e.g., Consumer Protection Act) can include a cooling-off right for certain direct-marketed purchases, commonly around 7 business days.
Whether a digital subscription qualifies depends on how the sale was made and whether KnowBe4 is treated as selling directly to a consumer in South Africa.
Enforcement and next steps
If you believe your rights under South African law apply, you may contact the National Consumer Commission to enquire about enforcement and remedies.
Keep records of purchase, terms and communications to support any complaint to a consumer authority or dispute resolution body.
Customer experiences
Positive feedback
Many reviewers praise KnowBe4 for ease of use, engaging content, automated reminders and responsive support in several surveys and review platforms.
Customers often highlight value in large-scale training and ready-made content libraries.
Negative feedback
Some users report issues with onboarding, repetitive or low-quality simulation content, confusing assessments and occasional poor customer service experiences.
Criticisms also include concerns about sales approaches and perceived value versus cost in certain organisations.
Documentation checklist
What to gather before you cancel
- Account name and organisation details used at purchase.
- Invoice or receipt showing purchase date and billing period.
- Subscription ID, licence or admin email associated with the account.
- Copy of the KnowBe4 terms you accepted, if available.
What to request when you cancel
- Written confirmation of cancellation and effective date.
- Clarification on refunds or charges and any pro-rated amounts.
- Information on data export, retention and deletion procedures.
Common mistakes
Assuming stopping use cancels billing
Many organisations stop using the service but do not submit a formal cancellation request; this can lead to continued billing.
Always obtain written confirmation that the subscription is cancelled to avoid unexpected charges.
Contacting the wrong party for refunds
Users sometimes contact KnowBe4 for refunds of app-store purchases; Apple or Google handle those refunds, not KnowBe4.
Conversely, for direct web purchases within the 14-day window, you must contact KnowBe4 support rather than the app stores.
Comparative recap
Quick comparison
| Feature | Web (KnowBe4 direct) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| Cancellation method | Email [email protected] | Request via Apple / contact Apple support | Request via Google / contact Google Play support |
| Refund responsibility | KnowBe4 handles within policy; 14-day cancellation window applies | Apple handles refunds; KnowBe4 not required to refund | Google handles refunds; KnowBe4 not required to refund |
| After 14 days | No general refunds unless breach or required by law | Subject to Apple policy and review | Subject to Google Play policy and review |
After cancelling
What to do immediately
Save the cancellation confirmation and any reference number supplied by KnowBe4 support or the app-store provider.
Check your next billing statement to ensure charges have stopped and dispute any unexpected fees with your payment provider.
Further assistance
For direct web subscriptions, contact [email protected] for cancellations and account questions.
If you believe South African consumer law applies, you may contact the National Consumer Commission for guidance and complaint submission.
Address
Regional office
Longkloof Studios, Park/Kloof/Darters Roads, Gardens, Cape Town, 8001, South Africa
Support contact
Email: [email protected]
Keep all correspondence and documentation when contacting support or consumer authorities.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.