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I hereby notify you of my decision to terminate the contract relating to the Launchpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Launchpass: Easy Method
What is LaunchPass
Overview
LaunchPass is a subscription and membership management platform that helps groups and communities create paid or free membership tiers and connect those memberships to chat platforms such as Discord and Slack.
The service integrates with payment processors (notably Stripe) and provides tools for owners to manage subscriptions, trials, coupons, analytics, and member access.
Who uses it
Community owners, creators, and small organisations use LaunchPass to collect recurring payments and automate access control for private chat communities.
LaunchPass acts as a platform provider; individual community owners are the merchants who set pricing and refund policies.
How to cancel LaunchPass
Cancel via the LaunchPass website
- Sign in at your LaunchPass account on the website.
- Go to the Billing section of your account settings.
- Select the Free Plan to downgrade or choose the option to cancel the subscription and confirm.
- Note: cancellation takes effect at the end of the current billing period and no prorated refund is provided.
See the official cancellation guide: How do I cancel my LaunchPass subscription?
Cancel via the customer portal
- Open the customer portal link (if provided by the community owner) and sign in.
- Choose Manage Subscription → Cancel Subscription, optionally provide a reason, and confirm the cancellation.
- Access typically continues until the end of the paid period; refunds are not automatic.
For details see: Managing your LaunchPass subscription - complete guide
In-app subscriptions (App Store / Google Play)
- LaunchPass documentation does not provide specific in-app cancellation instructions, implying app-store-managed subscriptions must be cancelled through Apple or Google account subscription settings.
- If you subscribed via an app store, check your Apple ID or Google Play subscriptions and cancel there to stop future renewals.
What happens when you cancel
Access and billing
When you cancel a paid LaunchPass subscription, access to paid features remains until the end of the current billing period.
The subscription will not renew after that period; no prorated credits are generally issued on web cancellations.
Data and membership
Community access and member records are controlled by the community owner; cancelling your subscription stops billing but does not necessarily delete your account data.
If you need data removed or membership revoked immediately, contact the group owner directly since LaunchPass provides the platform tools but the owner manages members.
Will I get a refund?
Primary refund policy
Refund decisions and processing are handled by the community or group owner - LaunchPass supplies the tools but does not unilaterally grant refunds for merchant-controlled sales.
Refer to the owner’s stated refund terms when requesting a refund.
Fees and timelines
- If a refund is processed via the LaunchPass dashboard, the return usually takes about 5 - 10 business days to appear in the recipient’s account (per Stripe and banking timelines).
- LaunchPass refunds its 3.5% transaction fee when a refund is issued, but Stripe’s processing fee (≈2.9% + $0.30) is retained per Stripe policy.
Official details: How are refund requests handled?
Refund timeline reference: When will I receive my LaunchPass refund?
LaunchPass plans and pricing
Official plan list
LaunchPass lists plans and features in USD. There is no publicly listed INR pricing; local-currency display may depend on payment processor or app store settings.
Below are the primary plans and the commonly stated prices (USD, monthly):
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Free | $0.00 | Monthly | Connect Discord/Slack/Telegram; unlimited free members; basic invite page; no payment processing |
| Premium | $29.00 | Monthly | All Free features plus charge members, Stripe integration, multi-tier subscriptions, trials, coupons, analytics, support; 3.5% LaunchPass transaction fee |
Notes about pricing
All official pricing is shown in USD on LaunchPass. Developers or owners may enable local currency display through Stripe or app-store settings.
If you need exact INR charges, check the payment confirmation from Stripe or the app-store receipt used at purchase.
Your consumer rights in India
Who is the merchant
LaunchPass is a platform provider; the community or group owner is typically the merchant who sells the membership or subscription.
This distinction affects which party is responsible for refunds and consumer guarantees under Indian law.
Practical steps and rights
- Review the community owner’s refund and cancellation policy before purchasing.
- If a refund or cancellation dispute cannot be resolved with the owner, escalate to your payment provider (bank or card issuer) to request a chargeback.
- Indian statutory rights (such as cooling-off or consumer protection remedies) may apply against the merchant; LaunchPass itself states it does not enforce universal refund rights.
Customer experiences
Positive feedback
Many users praise LaunchPass for ease of setup, Stripe integration, and responsive support for community owners and admins.
Product Hunt and Trustpilot contain numerous positive reviews highlighting helpful team members and a straightforward workflow for creators.
See user reviews: Product Hunt reviews and Trustpilot.
Negative feedback
Some users report problems cancelling subscriptions or receiving recurring charges despite cancellation, often due to confusion over whether the merchant or LaunchPass must act.
Several low-star reviews describe support redirecting customers to community owners, creating frustrating loops when owners are unresponsive.
Documentation checklist
Essential help pages to bookmark
- How do I cancel my LaunchPass subscription?
- Managing your LaunchPass subscription - complete guide
- How are refund requests handled?
- Refund timeline
Information to collect before contacting support
- Subscription ID or invoice number from your purchase receipt.
- Date of charge(s), amount, and payment method used (Stripe, card, app store receipt).
- Any correspondence with the community owner about cancellation or refund.
Common mistakes
Assuming LaunchPass is the merchant
A frequent mistake is treating LaunchPass as the merchant responsible for refunds. In most cases the community owner is the merchant and must authorise refunds.
Check the receipt or the community’s terms to confirm who processed the payment.
Not checking app-store subscriptions
If you subscribed through a mobile app, cancelling only on the website may not stop app-store renewals.
Always verify and cancel subscriptions from the account (Apple ID or Google Play) that processed the payment if applicable.
Comparative recap
Quick feature comparison
| Feature | Free | Premium |
|---|---|---|
| Price (USD) | $0.00 | $29.00 / month |
| Payment processing | No | Yes (Stripe integration) |
| Unlimited free members | Yes | Yes |
| Multi-tier subscriptions | No | Yes |
| Transaction fee | None | LaunchPass 3.5% (Stripe fees separate) |
Decision pointers
- Choose Free if you only need member management without payments.
- Choose Premium if you need subscription billing, trials, coupons, and analytics.
After cancelling
Immediate steps
- Save your cancellation confirmation and any cancellation date or end-of-period information.
- If you expect a refund, contact the community owner directly and provide your receipt and reason for refund.
Useful links
- How do I cancel my LaunchPass subscription?
- Managing your LaunchPass subscription - complete guide
- How are refund requests handled?
- Refund timeline
Address
Corporate mailing address
SlackPass, Inc.
2700 Decatur St, Decatur Point #358, Denver, CO 80211, United States
Support reminder
For subscription changes, cancellations, or refund discussions, contact the community owner first and use the official LaunchPass help pages linked above for LaunchPass-specific procedures.