Cancellation Launchpass: Easy Method

What is LaunchPass

Overview

LaunchPass is a subscription and membership management platform that helps groups and communities create paid or free membership tiers and connect those memberships to chat platforms such as Discord and Slack.

The service integrates with payment processors (notably Stripe) and provides tools for owners to manage subscriptions, trials, coupons, analytics, and member access.

Who uses it

Community owners, creators, and small organisations use LaunchPass to collect recurring payments and automate access control for private chat communities.

LaunchPass acts as a platform provider; individual community owners are the merchants who set pricing and refund policies.

How to cancel LaunchPass

Cancel via the LaunchPass website

• Sign in at your LaunchPass account on the website.
• Go to the Billing section of your account settings.
• Select the Free Plan to downgrade or choose the option to cancel the subscription and confirm.
• Note: cancellation takes effect at the end of the current billing period and no prorated refund is provided.

See the official cancellation guide: How do I cancel my LaunchPass subscription?

Cancel via the customer portal

• Open the customer portal link (if provided by the community owner) and sign in.
• Choose Manage Subscription → Cancel Subscription, optionally provide a reason, and confirm the cancellation.
• Access typically continues until the end of the paid period; refunds are not automatic.

For details see: Managing your LaunchPass subscription - complete guide

In-app subscriptions (App Store / Google Play)

• LaunchPass documentation does not provide specific in-app cancellation instructions, implying app-store-managed subscriptions must be cancelled through Apple or Google account subscription settings.
• If you subscribed via an app store, check your Apple ID or Google Play subscriptions and cancel there to stop future renewals.

What happens when you cancel

Access and billing

When you cancel a paid LaunchPass subscription, access to paid features remains until the end of the current billing period.

The subscription will not renew after that period; no prorated credits are generally issued on web cancellations.

Data and membership

Community access and member records are controlled by the community owner; cancelling your subscription stops billing but does not necessarily delete your account data.

If you need data removed or membership revoked immediately, contact the group owner directly since LaunchPass provides the platform tools but the owner manages members.

Will I get a refund?

Primary refund policy

Refund decisions and processing are handled by the community or group owner - LaunchPass supplies the tools but does not unilaterally grant refunds for merchant-controlled sales.

Refer to the owner’s stated refund terms when requesting a refund.

Fees and timelines

• If a refund is processed via the LaunchPass dashboard, the return usually takes about 5 - 10 business days to appear in the recipient’s account (per Stripe and banking timelines).
• LaunchPass refunds its 3.5% transaction fee when a refund is issued, but Stripe’s processing fee (≈2.9% + $0.30) is retained per Stripe policy.

Official details: How are refund requests handled?

Refund timeline reference: When will I receive my LaunchPass refund?

LaunchPass plans and pricing

Official plan list

LaunchPass lists plans and features in USD. There is no publicly listed INR pricing; local-currency display may depend on payment processor or app store settings.

Below are the primary plans and the commonly stated prices (USD, monthly):

Notes about pricing

All official pricing is shown in USD on LaunchPass. Developers or owners may enable local currency display through Stripe or app-store settings.

If you need exact INR charges, check the payment confirmation from Stripe or the app-store receipt used at purchase.

Your consumer rights in India

Who is the merchant

LaunchPass is a platform provider; the community or group owner is typically the merchant who sells the membership or subscription.

This distinction affects which party is responsible for refunds and consumer guarantees under Indian law.

Practical steps and rights

• Review the community owner’s refund and cancellation policy before purchasing.
• If a refund or cancellation dispute cannot be resolved with the owner, escalate to your payment provider (bank or card issuer) to request a chargeback.
• Indian statutory rights (such as cooling-off or consumer protection remedies) may apply against the merchant; LaunchPass itself states it does not enforce universal refund rights.

Customer experiences

Positive feedback

Many users praise LaunchPass for ease of setup, Stripe integration, and responsive support for community owners and admins.

Product Hunt and Trustpilot contain numerous positive reviews highlighting helpful team members and a straightforward workflow for creators.

See user reviews: Product Hunt reviews and Trustpilot.

Negative feedback

Some users report problems cancelling subscriptions or receiving recurring charges despite cancellation, often due to confusion over whether the merchant or LaunchPass must act.

Several low-star reviews describe support redirecting customers to community owners, creating frustrating loops when owners are unresponsive.

Documentation checklist

Essential help pages to bookmark

• How do I cancel my LaunchPass subscription?
• Managing your LaunchPass subscription - complete guide
• How are refund requests handled?
• Refund timeline

Information to collect before contacting support

• Subscription ID or invoice number from your purchase receipt.
• Date of charge(s), amount, and payment method used (Stripe, card, app store receipt).
• Any correspondence with the community owner about cancellation or refund.

Common mistakes

Assuming LaunchPass is the merchant

A frequent mistake is treating LaunchPass as the merchant responsible for refunds. In most cases the community owner is the merchant and must authorise refunds.

Check the receipt or the community’s terms to confirm who processed the payment.

Not checking app-store subscriptions

If you subscribed through a mobile app, cancelling only on the website may not stop app-store renewals.

Always verify and cancel subscriptions from the account (Apple ID or Google Play) that processed the payment if applicable.

Comparative recap

Quick feature comparison

Decision pointers

• Choose Free if you only need member management without payments.
• Choose Premium if you need subscription billing, trials, coupons, and analytics.

After cancelling

Immediate steps

• Save your cancellation confirmation and any cancellation date or end-of-period information.
• If you expect a refund, contact the community owner directly and provide your receipt and reason for refund.

Useful links

• How do I cancel my LaunchPass subscription?
• Managing your LaunchPass subscription - complete guide
• How are refund requests handled?
• Refund timeline

Address

Corporate mailing address

SlackPass, Inc.

2700 Decatur St, Decatur Point #358, Denver, CO 80211, United States

Support reminder

For subscription changes, cancellations, or refund discussions, contact the community owner first and use the official LaunchPass help pages linked above for LaunchPass-specific procedures.