Cancellation Launchpass: Easy Method

What is Launchpass

Overview

Launchpass is a SaaS platform that helps creators and community owners sell and manage membership access to online communities.

It integrates with payment processors (notably Stripe) and membership platforms to automate invites and subscription management.

Core features

Features include subscription billing, automated invites, multi-tier plans and Stripe integration for payment processing.

The platform is used by community owners to gate access and charge recurring or one-time fees for membership.

How to cancel Launchpass

Cancel via Customer Portal

• Go to the LaunchPass Customer Portal by logging in at the membership page: LaunchPass Customer Portal.
• Sign in with the account used to subscribe, find your active subscription and choose the cancel option in the portal.
• Cancellation must be done in the Customer Portal; LaunchPass does not process cancellations by email or phone.

Cancel via Discord bot (if applicable)

• In communities that use the LaunchPass Discord bot, send the command "cancel" to the LaunchPass bot to receive a Customer Portal link.
• Follow the link from the bot to open the portal and complete cancellation there.
• Reference for the Discord-bot flow: How to cancel via bot.

What happens when you cancel

Access and billing

After you cancel, you will retain access to the community until the end of the current billing period.

There is no immediate termination of access upon cancellation; billing simply stops at the next renewal.

Data and account status

Your account and subscription record typically remain visible to you in the Customer Portal after cancellation.

Community owners control membership lists and may adjust or remove access after the end of the paid period.

Will I get a refund?

LaunchPass refund policy

LaunchPass itself does not issue automatic or prorated refunds; refunds are managed by the community owner through Stripe.

There is no platform-level guarantee of refunds; any refund is at the discretion of the owner.

Refund timing and exceptions

• If the community owner agrees to refund, the refund is processed via Stripe and typically appears in the payer's account within 5 - 10 business days.
• For international transactions, the refund may take up to 14 business days to reach the customer’s account.
• For details and examples, see the cancellation notes: Postclic - refunds timing.

Launchpass plans and pricing

Available plans

Below are the plans and the pricing information available from LaunchPass materials and verified summaries.

Note: LaunchPass uses USD-based pricing; creators targeting Singapore may set SGD prices manually.

Your consumer rights in Singapore

Documentation and proof

Keep records of cancellation confirmation, screenshots of the Customer Portal, and any communications with the community owner.

Documentation will be useful if you need to query your card issuer or escalate a dispute with your bank.

Escalation options

If a refund or cancellation dispute cannot be resolved with the community owner, escalate via your payment provider or bank to request charge reversal or dispute handling.

There is no LaunchPass-stated statutory 14‑day automatic refund; refunds are controlled by the owner and processed through Stripe.

Customer experiences

Positive feedback

Many users praise LaunchPass for a user-friendly experience and responsive support staff in public reviews.

Trustpilot reviews indicate a high proportion of 5‑star feedback citing helpful and swift replies: Trustpilot - Launchpass.

Negative feedback

Common complaints include difficulty locating the cancel button, being redirected to contact the community owner, and issues with refunds or duplicate charges.

Several reviewers report problems reaching resolution when refunds are required; keep clear records if you encounter these issues.

Documentation checklist

What to save

• Screenshot or PDF of the Customer Portal cancellation confirmation page.
• Subscription receipts, payment dates, and Stripe charge descriptions.
• Any messages exchanged with the community owner or LaunchPass support.

Useful additional items

• Record the exact date and time you issued the cancel command or clicked cancel.
• Save bot messages (if cancelled via Discord) that link you to the Customer Portal.

Common mistakes

Assuming support will cancel for you

Many users expect LaunchPass support to cancel subscriptions for them by email or phone; cancellations must be completed through the Customer Portal.

If you contact support first instead of using the portal, you may be redirected back to the owner or portal link and delay cancellation.

Not saving confirmation

Failing to keep a cancellation confirmation or portal screenshot can make it harder to prove you cancelled if a billing dispute arises.

Another common error is cancelling the wrong subscription (multiple accounts or cards); double-check the account and payment method before cancelling.

Comparative recap

At-a-glance comparison

The table below summarises the practical differences and what to expect when cancelling LaunchPass subscriptions.

After cancelling

What to check next

Confirm you received a cancellation confirmation in the Customer Portal and save a copy.

Monitor your card or Stripe statement through the next billing date to ensure no further charges are taken.

Helpful links and resources

• LaunchPass Customer Portal / membership page: https://www.launchpass.com/membership/
• General cancellation and refund notes: Postclic - How to cancel Launchpass
• Discord-bot cancellation flow explanation: Sublyna - Cancel via bot

Address

Company listing

Corporate / mailing address listed for the related service entity:

SlackPass, Inc. 2700 Decatur St, Decatur Point #358, Denver CO 80211, United States

Notes

There is no Singapore office listed in the verified materials above. For account-specific issues, use the Customer Portal or contact your payment provider if escalation is required.