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I hereby notify you of my decision to terminate the contract relating to the Leonardo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Leonardo Ai: Easy Method
What is Leonardo Ai
Overview
Leonardo Ai is a subscription-based SaaS platform that helps users generate and edit visual content using AI models. It provides token-based usage, private generations, and tiered plans for different usage needs.
Primary use cases
Creators use Leonardo Ai for image and video generation, model training, and collaborative workflows. Subscriptions grant tokens and feature access according to plan level.
How to cancel Leonardo Ai
Cancel on the web (recommended)
- Sign in to your Leonardo Ai account on the web.
- Go to Tokens → Manage Subscription → Cancel Your Subscription.
- Follow on-screen prompts to confirm cancellation. See official steps: How can I cancel my account / unsubscribe?
Cancel for in-app purchases (iOS/Android)
- If you bought your subscription via Apple App Store or Google Play, cancel through Apple or Google’s subscription management - not the Leonardo Ai web UI.
- There is no separate cancellation path in leonardo.ai for App Store/Play subscriptions; use your device settings or store help pages to stop renewals.
What happens when you cancel
Access and billing
Cancellation takes effect at the end of your current billing cycle; you keep access, including tokens, until that date.
Unused tokens expire on the renewal date after cancellation; they are not available after the billing period ends.
Data and account status
Your account and creations remain accessible while your subscription is active until the cycle ends.
If you downgrade or let the subscription lapse, access to premium features will stop at period end; retain local copies of any important assets before that date.
Will I get a refund?
Official refund policy (summary)
Leonardo Ai’s Refund Policy allows refunds in limited circumstances, such as major faults, misleading descriptions, or if the service is unfit for purpose.
Refunds are assessed case-by-case rather than automatically guaranteed.
How to request a refund
- Contact support via the “Talk to a person” chat or email support@leonardo.ai with billing as the reason.
- Refund requests are handled manually by human agents; include transaction details and the issue for faster review. Official guidance: Refunds - how to request
- Per Terms of Service, prepaid users may be entitled to a pro‑rata refund for any unused portion of a cancelled subscription; this is applied on review. See the policy: Leonardo Ai Refund Policy
Leonardo Ai plans and pricing
Pricing summary
The table below lists official iOS in-app prices in India (INR) as provided for early February 2026.
Web checkout prices are listed in USD on the website and may vary with exchange rates and taxes.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Apprentice (monthly) | ₹1,499 | Monthly | 8,500 Fast Tokens; private generations; enhanced quality; train 10 AI models; 2 concurrent jobs |
| Artisan (monthly) | ₹3,999 | Monthly | 25,000 Fast Tokens; unlimited relaxed generations; train 20 AI models; enhanced quality |
| Maestro (monthly) | ₹7,900 | Monthly | 60,000 Fast Tokens; unlimited image & video relaxed generations; train 50 AI models |
| Apprentice (yearly) | ₹14,900 | Annual | Yearly billing version of Apprentice plan |
| Artisan (yearly) | ₹39,900 | Annual | Yearly billing version of Artisan plan |
| Maestro (yearly) | ₹79,900 | Annual | Yearly billing version of Maestro plan |
| Top-up Tokens (35,000) | ₹6,900 | One-time | Add 35,000 Leonardo AI tokens |
| Top-up Tokens (5,500) | ₹1,299 | One-time | Add 5,500 Leonardo AI tokens |
| Top-up Tokens (165,000) | ₹24,900 | One-time | Add 165,000 Leonardo AI tokens |
Your consumer rights in India
Legal protections
Leonardo Ai’s Terms of Service states it does not intend to limit legal consumer‑law remedies; you retain your statutory consumer rights in India.
This means you may be able to raise disputes under Indian consumer protection law if the service is defective or misrepresented.
Practical steps if things go wrong
- Contact Leonardo Ai support first and save written replies and timelines.
- If unresolved, you can escalate to local consumer forums or seek legal advice about remedies under Indian consumer law.
- Keep receipts, transaction IDs, and screenshots to support any complaint.
Customer experiences
Positive feedback
Many users praise Leonardo Ai’s support staff for timely, professional help and quick conflict resolution.
Reviewers also note reasonable pricing, helpful token rollover, and strong image/video generation quality. See user reviews: Trustpilot - Leonardo Ai
Negative feedback
Some users report unexpected charges or subscription renewals and say cancellations weren’t always straightforward or registered properly.
Others mention opaque content‑safety rejections for prompts and occasional billing errors that required support intervention.
Documentation checklist
Required information for cancellation or refund
- Account email and username used for Leonardo Ai.
- Subscription receipt or transaction ID (store or card statement).
- Date and amount of the charge, and whether purchase was via web, Apple, or Google.
- Screenshots of subscription page, billing entries, or error messages if relevant.
Support contact items
- Preferred contact email and brief description of the issue.
- If asking for a refund, clearly state desired outcome (pro‑rata refund, full refund) and why.
Common mistakes
Cancelling in the wrong place
A frequent error is cancelling on the Leonardo Ai web dashboard when the subscription was purchased via Apple or Google.
If you bought via the App Store or Google Play, cancelling on the web does not stop store billing - use your device store subscription settings instead.
Expecting instant refunds or token preservation
Don’t assume refunds are automatic; Leonardo Ai reviews refunds manually and applies pro‑rata refunds in eligible prepaid cases.
Also avoid relying on unused tokens remaining after the renewal date - tokens expire at renewal if you cancelled.
Comparative recap
Quick comparison
| Topic | Web (leonardo.ai) | App Store / Google Play |
|---|---|---|
| How to cancel | Tokens → Manage Subscription → Cancel Your Subscription on the web. | Cancel via Apple or Google subscription settings; not via leonardo.ai web UI. |
| Who handles billing | Leonardo Ai handles web payments and refunds for web purchases. | Apple/Google handle billing and refunds for in‑app purchases; contact the store for initial help. |
| Refund process | Manual review by Leonardo Ai support; pro‑rata refunds for prepaid subscriptions per TOS. | Store refund policies apply; you may need to request via Apple/Google support. |
| Token access after cancel | Access retained until period end; unused tokens expire at renewal. | Access depends on subscription status as reported by the store and leonardo.ai account state. |
After cancelling
What to check immediately
- Confirm cancellation confirmation email or message from Leonardo Ai or your app store.
- Verify your next billing date is removed and save any confirmation screenshots.
How to follow up and links
- For cancellation steps: How can I cancel my account / unsubscribe?
- For refund guidance and to contact support: Refunds - how to request and Leonardo Ai Refund Policy
- For terms about pro‑rata refunds and consumer rights: Terms of Service
Address
Primary corporate address
Leonardo Interactive Pty Ltd., Suite 1007, 120 High St., North Sydney, New South Wales 2060, Australia.
Notes on contacting
For billing or refunds, contact support via the methods listed in the refund and help pages linked above.