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Cancel LITMUS
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Litmus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Litmus: Easy Method
What is Litmus
Overview
Litmus is a subscription-based email testing and analytics platform for marketers and developers. It helps teams preview emails across devices, run QA checks, and measure engagement.
Key capabilities
Core features include email previews, analytics, A/B testing, integrations with ESPs, and collaboration tools. Plans and features vary by subscription tier.
How to cancel Litmus
Cancel from the web account
- Sign in to your Litmus account.
- Go to Account settings > Billing or Subscription section.
- For monthly plans (Basic or Plus/Core) choose Pause or Cancel; confirm the action.
- Access continues until the end of the paid period for monthly plans.
Other cancellation notes
- Annual plans cannot be canceled early; disable auto‑renew to stop charges at term end.
- Free trials can be canceled anytime and access ends immediately.
- Litmus does not offer separate in‑app subscriptions via the App Store or Google Play; cancellation is via the web only.
What happens when you cancel
Access and service
For monthly paid plans, access remains until the end of the paid billing period after cancellation.
For free trials, access ends immediately upon cancellation.
Billing and renewal
Turning off auto‑renew on annual plans prevents future renewal but does not provide early termination refunds.
No cancellation fee is charged by Litmus for stopping monthly plans.
Will I get a refund?
Standard policy
Litmus Terms state that payments are generally non‑cancelable and non‑refundable. Partial‑term refunds are not provided as a rule.
Exceptions
- If Litmus terminates your account without cause, a pro‑rata refund for the unused post‑termination period may apply.
- Otherwise, refunds for unused months or partial terms are typically not available under Litmus policy.
See Litmus Terms for the official wording: Litmus Terms.
Litmus plans and pricing
Notes on pricing accuracy
Pricing below is approximate, converted to INR from USD (~₹83 per USD) where indicated. Contact Litmus for exact local pricing.
Current monthly plan approximations
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Core (formerly Plus) | Approx. ₹41,500 / month | Monthly | 5 full users; ~2,000 previews; analytics; QA checks; email builder; support |
| Basic (pre‑Aug 2025) | Approx. ₹8,300 - ₹16,600 / month | Monthly | 1 user; ~1,000 previews; basic testing and analytics |
| Plus (pre‑Aug 2025) | Approx. ₹13,200 - ₹16,600 / month | Monthly | 5 users; ~2,000 previews; collaboration and advanced testing |
Your consumer rights in India
Litmus terms vs Indian law
Litmus’s Terms emphasise non‑refundability and non‑cancelability except in limited cases. These contractual terms apply to most users.
However, Indian consumer protection laws can override unfair or unconscionable contract clauses in some circumstances.
Practical steps for Indian consumers
- Document all communications and billing records before raising a dispute.
- Contact Litmus support first to request a resolution or explanation.
- If unresolved, consider payment dispute through your card issuer or seek remedies under the Consumer Protection Act.
Customer experiences
Positive feedback
- Users praise cross‑device previews, integrations (e.g. Salesforce Marketing Cloud), and an intuitive interface.
- Examples of praise are visible on review sites such as Capterra and Trustpilot.
Negative feedback
- Complaints include sudden price increases, billing disputes (charges per preview), and refund denials.
- Some reviewers report slow support response and delays adding previews for new OS versions.
See reviews: Trustpilot and Capterra India.
Documentation checklist
Before contacting support
- Account email and username used for Litmus login.
- Subscription plan name, billing period, and last invoice date.
- Transaction IDs, invoice PDFs, and card/bank statement excerpts (last 4 digits only).
What to include in your cancellation request
- Clear statement of cancellation intent and desired effective date.
- Attach screenshots of billing or error messages if relevant.
- Request confirmation email and retain it for records.
Common mistakes
Assuming all plans refund
Many users assume they will receive pro‑rata refunds after canceling annual plans. Under Litmus policy, annual plans do not get early termination refunds; users must disable auto‑renew instead.
Using app stores for cancellation
Users sometimes search App Store or Google Play for subscriptions. Litmus does not manage separate in‑app subscriptions; all cancellations happen via the Litmus web account.
Comparative recap
Quick comparison
| Feature | Cancellation | Refunds | Pricing (approx.) | Recommended for |
|---|---|---|---|---|
| Monthly plans | Can pause or cancel anytime via account settings | No partial refunds; generally non‑refundable | Basic ~₹8k - 16k; Core ~₹41.5k | Teams needing flexible monthly billing |
| Annual plans | Cannot be canceled early; turn off auto‑renew | Typically non‑refundable; pro‑rata only if Litmus terminates account | Contact Litmus for exact pricing | Enterprises preferring annual commitments |
| Free trial | Cancel anytime; access ends immediately | No refund necessary for trials | Free | New users evaluating the product |
After cancelling
Immediate actions
- Export any necessary data (reports, templates, lists) before access ends.
- Confirm and save the cancellation confirmation email from Litmus.
Follow-up and monitoring
- Monitor bank or card statements for unexpected charges and dispute if needed.
- If you need to review terms or file a formal request, refer to Litmus Terms: Litmus Terms.
- Check community feedback before resubscribing: Trustpilot, Capterra India.
Address
Corporate office
Litmus Software, Inc.
675 Massachusetts Ave, 10th Floor, Cambridge, MA 02139, United States
Support and legal links
Terms and legal details: https://www.litmus.com/terms