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Logmein

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Logmein | Postclic
Logmein
Tower B, 8th Floor, The Millenia 1 & 2, Murphy Road, Ulsoor
560008 Bengaluru India
support@logmein.com
Cancellation of Logmein contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Logmein service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Logmein
Tower B, 8th Floor, The Millenia 1 & 2, Murphy Road, Ulsoor
560008 Bengaluru , India
support@logmein.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Logmein. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Logmein: Easy Method

What is Logmein

Overview

Logmein is a subscription-based SaaS provider offering remote access, support, and collaboration tools for individuals and businesses.

Its products include remote desktop access, remote support utilities, and add-ons used for joining or managing remote sessions.

Typical users

Users range from home users needing remote access to IT teams offering remote support to customers and colleagues.

Subscriptions are billed periodically and managed through the provider or via app stores depending on how you subscribed.

How to cancel Logmein

Cancel via LogMeIn customer support (Web/direct subscriptions)

  • LogMeIn requires you to contact Customer Support to turn off auto-renewal or cancel a subscription purchased directly.
  • You cannot cancel directly via an online self-serve cancellation form for direct subscriptions; contact support well before renewal if on a fixed-term contract.
  • For fixed-term contracts you must contact support at least 30 days before renewal to avoid another term.

Source: summary of cancellation requirements available in user guides and help summaries.

Cancel via App Store or Google Play

  • If you subscribed through the Apple App Store or Google Play, you must cancel through that platform’s subscription management.
  • You may also notify LogMeIn support after cancelling on the store so the company has a record of your request.

Note: app-store cancellations are initiated in the App Store / Google Play account settings, not on LogMeIn’s website.

What happens when you cancel

Access after cancellation

When you cancel, the subscription typically remains active until the end of the paid billing term.

You retain product access for the remainder of that paid period even after cancellation has been processed.

Auto-renewal and contract timing

Auto-renewal must be turned off by support for direct subscriptions; if you are on a fixed-term contract you must give advance notice (e.g., 30 days) to prevent renewal.

Failure to provide required notice can result in another billing term being charged under the contract terms.

Will I get a refund?

Official refund stance

LogMeIn/GoTo is reported to have a no-refund policy for cancelled subscriptions; cancellations do not produce prorated refunds for the unused portion of a term.

This means you generally keep access until term end but will not receive money back for unused time.

Exceptions and dispute options

  • If terms were not properly disclosed at purchase you may have grounds to dispute charges under local consumer protections.
  • If you subscribed via an app store, use the store’s refund mechanisms which may offer additional options.

Reference and user summaries: Postclic: Cancel LogMeIn.

Logmein plans and pricing

Pricing availability

Official India pricing for LogMeIn is not publicly available via verified sources used here.

Known numeric amounts reported online are anecdotal and may be display glitches or promotions; confirm directly with LogMeIn sales/support for accurate pricing.

Contact for official pricing

Contact LogMeIn support or sales for authoritative, up-to-date pricing in INR before purchasing.

Do not rely on anecdotal forum or screenshot pricing for contract decisions.

Plan Price (INR) Period
Official pricing Contact for pricing Contact for pricing
Anecdotal reports (not official) INR 99/month; INR 6,800/year; INR 390 (one-time/promo) Monthly / Annual / One-time (anecdotal)

Your consumer rights in India

Cooling-off and statutory protections

Under general e-commerce norms in India there is commonly a short 'cooling-off' period for certain digital purchases, often cited around 7 days for some services.

If seller terms contradict statutory rights, you may have grounds to dispute the seller’s no-refund stance under consumer protection laws.

Practical steps if rights are denied

  • If subscribed via App Store/Google Play, use their refund/appeal processes first.
  • Keep written proof of cancellation and communications; escalate via consumer helplines or forums if needed.

Summary guidance: Postclic: Consumer guidance.

Customer experiences

Positive feedback

Some users praise specific LogMeIn products (for example Hamachi) for working well in their use cases, such as setting up LAN-style connections for games.

Positive remarks are present among broader reviews but are fewer compared to billing/cancellation complaints.

Negative feedback

Many reviews report difficulty obtaining refunds, unexpected auto-renewal charges, and the need to contact support to cancel.

Users describe cancellation as cumbersome and sometimes report refused refunds after business closures or renewals.

See user reports: Trustpilot reviews and Sitejabber reviews.

Documentation checklist

What to prepare before contacting support

  • Account email and account ID used for the subscription.
  • Invoice or billing receipt showing the charged renewal you want to cancel or dispute.
  • Proof of cancellation attempt (screenshots, emails) if you used App Store/Google Play.

What to keep after cancelling

  • Written confirmation from LogMeIn support acknowledging cancellation or turn-off of auto-renewal.
  • Records of any case/ticket numbers, dates, and agent names for future reference.

Common mistakes

Assuming online self-cancellation is available

Many customers expect an online cancel button; direct LogMeIn/GoTo subscriptions require contacting support.

Attempting to cancel only in the product UI may not stop billing for direct subscriptions.

Expecting a prorated refund

Users often assume partial refunds are standard; LogMeIn is reported to enforce a no-refund policy for unused time.

If you rely on a refund being available, confirm policy in writing before renewing or accepting charges.

Comparative recap

Quick comparison

The table below summarizes cancellation routes, refund likelihood, and practical notes for each channel.

How to interpret

Use this as a quick reference; always verify policies directly with the sales/support channel you used to subscribe.

Channel How to cancel Refund likely? Notes
Web (direct via LogMeIn/GoTo site) Contact Customer Support to turn off auto-renewal / cancel No (no-prorated refunds reported) Subscription stays active until term end; 30-day notice for fixed-term contracts recommended
App Store (Apple) / Google Play Cancel through the App Store / Google Play subscription management Possibly (use store's refund mechanism) Use store refund requests; also notify LogMeIn support for a record

After cancelling

Verify and keep records

Obtain written confirmation that auto-renewal is turned off or the subscription is cancelled.

Keep screenshots or emails showing cancellation and any ticket/case numbers.

Where to read user reports and guides

Reference user experiences and cancellation summaries before and after cancelling:

Address

Registered office (India)

Tower B, 8th Floor, The Millenia 1 & 2, Murphy Road, Ulsoor, Bengaluru, Karnataka 560008, India.

Use postal correspondence if you need to send formal cancellation notices or legal communications.

FAQ

To cancel your Logmein subscription purchased directly, you must contact Customer Support to turn off auto-renewal or cancel. Ensure you do this at least 30 days before your renewal date to avoid being charged for another term.

If you subscribed through the App Store, you need to cancel your subscription through your App Store account settings. After cancellation, it's advisable to notify Logmein support to keep a record of your request.

Logmein has a no-refund policy for cancelled subscriptions, meaning you will not receive a prorated refund for any unused time. You will retain access until the end of your current billing term.

After you cancel your Logmein subscription, your account will remain active until the end of the paid billing term. You will continue to have access to the service for the remainder of that period.

If the terms of your subscription were not properly disclosed at the time of purchase, you may have grounds to dispute the charges. If you subscribed via an app store, you can also use their refund mechanisms for additional options.