Cancel LogMeIn: Step-by-Step Guide

What is LogMeIn

Overview

LogMeIn (also branded as GoTo for some products) provides remote‑access and remote‑support software such as LogMeIn Pro and Rescue.

Services include remote control, file access, device diagnostics, and add‑ons for mobile support and password management.

Typical use cases

Individuals use LogMeIn to access home or office computers remotely and to share files securely.

Businesses use Rescue for technical support, diagnostics and remote device assistance for customers or staff.

How to cancel LogMeIn

Primary requirement

You cannot cancel LogMeIn subscriptions online. Cancellation or turning off auto‑renewal requires contacting LogMeIn Customer Support directly.

This applies regardless of whether you subscribed via the web, App Store, or Google Play.

Step‑by‑step cancellation

• Locate your account details: subscription ID, registered email, invoice or order number.
• Open LogMeIn support pages: Cancel or change Rescue subscription.
• Contact Customer Support through the methods shown on the support site (support form or official contact channels).
• Request cancellation or to turn off auto‑renewal and confirm the effective date.
• Keep written confirmation (email or support ticket) showing the cancellation request and any next billing date or end of term.
• If you have a fixed‑term contract, contact support at least 30 days before renewal to avoid charges for the next term.

What happens when you cancel

Access and service end date

Cancelling turns off auto‑renewal but does not end your current paid access immediately.

Your subscription remains active until the end of the paid term or billing period you already paid for.

Data and account effects

Your account data, settings, and saved files typically remain available until the subscription expires or LogMeIn's data retention terms apply.

After expiration you may lose remote access, LastPass licenses included with some plans, and stored files unless you export them beforehand.

Will I get a refund?

Official refund policy

GoTo/LogMeIn maintains a no‑refund policy. Cancellation does not trigger prorated refunds for unused time within the billing term.

If you cancel mid‑term, service continues until the period ends but you will not receive money back for remaining time.

Possible exceptions and alternatives

• If terms were not clearly disclosed at purchase, you may have grounds to dispute the charge under Nigerian consumer laws.
• If you bought via the App Store or Google Play, use their refund request systems (their platform rules may allow refunds independent of GoTo).
• Contact your payment provider or bank to dispute an unauthorised or unclear charge if necessary.

LogMeIn plans and pricing

Pricing note

Exact local pricing for Nigeria in EUR was not found. The table shows approximate USD prices from public sources.

Use invoice or vendor quote for precise local billing and currency.

Plans table

Your consumer rights in Nigeria

Relevant law

Nigeria's Federal Competition and Consumer Protection Act 2018 gives consumers rights to fair treatment, information and redress.

These rights support transparent notices about pricing, renewal and refund terms at point of sale.

Practical implications

• Express no‑refund policies that were clearly communicated at purchase are often enforceable, but unclear disclosure may be challengeable.
• If terms were not properly disclosed (for example on App Store / Google Play), you can pursue a dispute on the basis of misleading or unfair practices.
• Platform purchases can use the App Store or Google Play refund routes; GoTo's no‑refund stance does not prevent platform refunds handled by the store.

Customer experiences

Positive summaries

Some long‑term users praise LogMeIn for reliable remote access and useful features for monitoring devices and retrieving files.

Performance and functionality are often highlighted as strengths in positive reviews.

Negative summaries

• Many users report difficulty cancelling and a lack of online cancellation options.
• Complaints include unexpected auto‑renewal charges, refusal of refunds, and unclear cancellation notices or acknowledgement.

Documentation checklist

Before contacting support

• Account email and username used with LogMeIn.
• Subscription or invoice number and the date of last payment.
• Proof of purchase (receipt, App Store/Play order ID if applicable).

When you contact support

• Take screenshots of billing, renewal notices, or the subscription page showing terms.
• Save all correspondence and request a written confirmation or ticket number for cancellation.
• Record the date you requested cancellation and any stated effective date.

Common mistakes

Assuming online cancellation is available

Many users expect a simple web button to cancel. LogMeIn requires contact with Customer Support, so relying on an online control panel can delay cancellation.

Missing renewal windows and expecting refunds

Waiting until after renewal or missing the 30‑day notice for fixed‑term contracts often results in being charged for the next term.

Expecting a refund after renewal is a common error because GoTo's official policy is no refunds.

Comparative recap

Quick comparison

The table below compares key practical differences between cancelling directly with LogMeIn and using App Store/Google Play channels.

Comparison table

After cancelling

Confirmations and follow up

Keep the written confirmation or support ticket showing your cancellation and the date your subscription will end.

Check your next bank or card statement to ensure no further charges occur after the confirmed end date.

Helpful links and next steps

• Cancel or change Rescue subscription
• How to modify your LogMeIn subscription
• If you purchased via App Store or Google Play, use the store's refund request mechanism or support pages.
• Contact your payment provider to dispute unauthorised charges if needed.

Address

Corporate billing address

For registered mail or formal notices you can use the US corporate address.

Mailing details

LogMeIn, Inc.

320 Summer Street

Boston, Massachusetts 02210