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Cancel LOOX
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Loox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loox: Easy Method
What is Loox
Overview
Loox is a SaaS tool that helps e-commerce merchants collect and display customer reviews with photos and videos to increase social proof and conversions.
It integrates with Shopify stores to automate review requests and show review widgets on product pages and other store locations.
Primary uses
Merchants use Loox to gather photo reviews, showcase them on storefronts, and run referral or upsell flows tied to reviews.
The app is billed as a subscription and is managed through the merchant’s Shopify admin rather than mobile app stores.
How to cancel Loox
Cancel via Shopify Admin (recommended)
- Open your Shopify admin and go to Apps.
- Find Loox in the apps list and choose Uninstall or Remove app to stop the subscription.
- Follow Shopify’s prompts to confirm removal; uninstalling via Shopify stops future Loox charges.
- See Loox’s removal instructions: How to remove Loox from your store.
Important cancellation notes
- You cannot cancel Loox through the Apple App Store or Google Play; billing is handled by Shopify. For more, see: cancellation summary.
- Loox does not offer a pause option; you must uninstall to stop the subscription. Reinstalling later preserves your reviews and settings.
What happens when you cancel
Billing and charges
Uninstalling the Loox app via Shopify stops future charges from the next billing cycle.
Any pending charges already initiated before uninstall may still be processed by Shopify or the payment provider.
Access and data
Your stored reviews and Loox settings remain associated with your account; reinstalling the app should restore access to them.
Uninstalling removes the app from your store but does not necessarily delete historical review data held by Loox.
Will I get a refund?
Free trial
Loox offers a 14-day free trial. Cancel within the trial period to avoid being charged for the subscription.
Canceling during the trial prevents subscription charges for that trial period.
Paid subscriptions and refunds
There is no publicly documented automatic 14-day refund (cooling-off) for paid Loox subscriptions.
Refunds after billing are handled case-by-case and must be requested via Loox support; they are not guaranteed. See cancellation notes: details.
Loox plans and pricing
Plans overview
Official Loox pricing is published in USD. Below are the commonly cited monthly plan tiers and features.
Confirm current pricing in your Loox or Shopify admin before purchasing.
Currency and billing note
Pricing shown below is in USD only; no INR-specific official pricing was found for 2024/2025.
App Store or Play Store listings are not relevant for Loox billing, which is handled by Shopify.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Beginner | $12.99 | Monthly | Supports up to 500 total orders |
| Scale | $39.99 | Monthly | Includes first 300 orders; $40 per additional 300 orders, capped at $799.99 |
| Convert | $99.99 | Monthly | Includes first 300 orders; $40 per additional 300 orders |
| Unlimited | $299.99 | Monthly | Unlimited review request emails, referrals, upsells, priority support |
Your consumer rights in India
Cooling-off and software services
Under Indian consumer law, there is generally no automatic statutory 14-day cooling-off right for software or SaaS services; refund eligibility depends on contract terms and provider policy.
Digital subscriptions often rely on the provider’s published refund policy rather than a mandatory cooling-off period.
Dispute options and evidence
- Contact Loox support first to request a refund or dispute a charge; keep all communication records.
- If unresolved, consider filing a complaint with local consumer forums or the appropriate grievance redressal authority in India.
- Retain invoices, billing dates, and screenshots showing uninstall dates to support any dispute or complaint.
Customer experiences
Positive feedback
Many merchants praise Loox for easy Shopify integration, automated photo-review widgets, and helpful customer service.
Some users compare Loox favorably against other review platforms for collecting photo reviews and improving conversions.
Common complaints
Recurring negative feedback concerns opaque or unexpected billing, such as being charged after cancellation or being billed despite low use.
Trustpilot contains mixed reviews, including claims about billing and support responsiveness. Example aggregated reviews: Loox on Trustpilot.
Documentation checklist
Essential proof to keep
- Shopify invoices and charge dates related to Loox billing.
- Screenshots of the Loox app listing in your Shopify admin and the uninstall action.
- Email correspondence with Loox support, order IDs, and trial start/end dates.
How to prepare a refund or dispute request
- Assemble billing evidence and a clear timeline (trial dates, billing dates, uninstall date).
- Open a support ticket with Loox including documentation and a concise refund request.
Common mistakes
Cancelling in the wrong place
A common error is attempting to cancel via the Apple App Store or Google Play. Loox billing is managed through Shopify, so those attempts do not stop charges.
Always remove the app from the Shopify admin to stop future billing.
Assuming automatic refunds or pauses
Another mistake is assuming Loox will automatically refund post-billing or allow pausing the subscription.
Refunds are not automatic; pausing is not supported. You must request refunds via support and uninstall to stop billing.
Comparative recap
Quick comparison
The table below summarizes key points about Loox relative to typical SaaS expectations for cancellation, refunds, and data retention.
How Loox stacks up
| Feature | Loox | Typical SaaS |
|---|---|---|
| Where to cancel | Shopify Admin (Uninstall Loox) | Provider dashboard or marketplace where billed |
| Pause subscription | Not supported; must uninstall | Varies; some allow pause or downgrade |
| Refund policy | No automatic post-billing refunds; case-by-case via support | Varies; some provide pro-rata refunds or short cooling-off windows |
| Data after uninstall | Reviews and settings are retained and restored on reinstall | Varies; many retain account data for reactivation |
| Official pricing currency | USD only (as published) | Often local currency or provider-specific |
After cancelling
Reinstalling and data access
If you reinstall Loox after uninstalling, your previous reviews and settings should remain available to your store.
Confirm data restoration by checking your Loox dashboard after reinstall.
Support and further reading
- How to remove Loox: support.loox.io - remove Loox
- Billing and app charges: support.loox.io - app charges and billing
- Cancellation overview and refund notes: postclic - cancel Loox
Address
Registered office
Croxaint Digital Private Limited (Loox)
207, NEW ANAJ MANDI, Hisar, Hisar, Haryana 125001, India
Contact notes
This address reflects the official office information on record; for billing or legal queries, use Loox support channels through your Shopify admin or the Loox support site.