Cancel Loox: Easy Method

What is Loox

Short description

Loox is a photo-review and social-proof app used by Shopify merchants to collect and display customer reviews with photos. It integrates with Shopify stores to show review widgets on product and collection pages.

Who uses it

Merchants of varying sizes use Loox for visual reviews, customizable widgets, and multi-language support. It is delivered as a SaaS app billed through Shopify’s billing system.

How to cancel Loox

Cancel via Shopify (web)

• Open your Shopify admin and go to Apps.
• Find Loox in the list and choose Uninstall or Remove app to stop future charges immediately.
• See the official removal guide: Loox removal help.

Important notes about app stores and paused stores

• Loox billing is managed via Shopify billing on the web; it cannot be cancelled through the Apple App Store or Google Play. See billing info: App charges and billing.
• If you deactivate or pause your Shopify store, Shopify typically stops app charges, but if Loox remains installed charges may resume when the store is reactivated.

What happens when you cancel

Billing and access

Uninstalling Loox from Shopify will stop future billing immediately in most cases.

Any charges already generated (pending invoices) may still be processed by Shopify even after uninstall; these are not always reversible.

Data and widget behaviour

After removal your review widgets will stop displaying on the storefront and access to Loox admin features will end.

If you reinstall later, previously stored reviews may remain in your Loox account depending on retention policies; confirm with Loox support before assuming data persistence.

Will I get a refund?

Official refund stance

Loox offers a 14-day free trial; cancelling within the trial avoids charges for the subscription period.

Refunds after a paid billing cycle are not automatic and generally are not offered as standard policy.

Exceptions and how to request a refund

• Contact Loox support to request a refund; they handle refunds on a case-by-case basis.
• If you deactivated your store but charges continued, contacting Loox support may result in cancellation and a possible refund; include details and invoices when you reach out.

Loox plans and pricing

Published pricing scope

Loox publishes pricing in USD globally; there is no official local currency pricing for Nigeria publicly available.

Because official plan details and country-specific prices are not provided in the source data, the table below uses a general placeholder.

Pricing table

Your consumer rights in Nigeria

General distance-selling principles

Under general e-commerce consumer protection norms, buyers often have a cooling-off period for distance services; digital services can differ in treatment from physical goods.

Loox is a digital service; rights to cancellation and refund may therefore differ from those for physical products.

Local action steps

• Check the National Consumer Protection Council (or equivalent Nigerian authority) resources for e-commerce guidance.
• If you believe billing was unfair or opaque, gather invoices and contact Loox support first, then escalate to local consumer agencies if needed.

Customer experiences

Positive feedback

Many merchants rate Loox highly for its photo-review widgets, ease of use, multi-language support, and responsive customer service.

Users commonly praise Loox’s responsiveness and practical help with integration and customization tasks.

Negative feedback

Common complaints include unexpected or opaque billing, such as charges for perceived unused features.

Other issues reported are pricing that can rise quickly for smaller stores and confusion over detailed pricing breakdowns.

Documentation checklist

What to prepare before contacting support

• Your Shopify store name and URL.
• Store admin email and contact details used for the Loox account.
• Dates of installation, cancellation attempt, and any relevant screenshots of invoices or billing notices.
• Order/invoice IDs from Shopify showing the Loox charge(s).

When escalating

• Include a concise timeline of events (install, trial end, billing date, uninstall date).
• Keep copies of all communications with Loox and Shopify support for reference.

Common mistakes

Assuming app-store cancellation works

Merchants sometimes try to cancel through the Apple App Store or Google Play; Loox billing is handled via Shopify and must be cancelled on the Shopify web admin.

Deactivating store but leaving app installed

Some merchants deactivate or pause the Shopify store but do not uninstall Loox. Charges may resume if the store is reactivated, so uninstall the app to stop future billing.

Not saving billing evidence

Failing to capture invoices or billing screenshots makes refunds or disputes harder to pursue.

Comparative recap

Quick comparison overview

The table below summarizes Loox’s strengths and common concerns compared with typical review-app alternatives on Shopify.

Read before deciding

After cancelling

Follow-up actions

Confirm in Shopify admin that Loox no longer appears in your Apps list and check your upcoming billing statements for unexpected charges.

Keep records of the uninstall date and any confirmation messages for disputes.

Helpful links and contacts

• Loox removal guide: How do I remove Loox from my store?
• Loox billing info: App charges and billing
• Shopify community discussion on cancellation: Shopify community thread

Address

Developer / business address

207, NEW ANAJ MANDI, HISAR, Hisar, Hisar, Haryana, 125001

Notes on the address

This address is listed in public business records and developer listings; contact support via the Loox help links above for account-specific enquiries.