Cancellation Lumosity: Easy Method

What is Lumosity

Overview

Lumosity is a subscription-based brain-training service that offers games and exercises designed to improve memory, attention, flexibility, speed and problem solving.

It tracks progress and adjusts difficulty to the user’s performance across a variety of cognitive tasks.

Who uses it

Lumosity is used by individuals who want structured, game-like practice for cognitive skills and by those who enjoy tracking learning progress.

Subscriptions are available through Lumosity’s website, Android (Google Play) and iOS (App Store).

How to cancel Lumosity

Cancel on the Web (lumosity.com)

• Log in to your account at Lumosity.
• Go to Account Settings → Billing Information → Manage Billing → Cancel Auto‑Renewal.
• Follow prompts to confirm cancellation; you should receive confirmation on screen or by email.

Cancel on Android / Google Play

• In the Lumosity app: Settings → Account Settings → Manage Subscription → Cancel.
• Or manage via Google: open payments.google.com, go to Subscriptions → Lumosity → Cancel subscription (manage via Google Play).

Cancel on iOS / App Store

• On iPhone or iPad: Settings → Apple ID → Subscriptions → Select Lumosity → Cancel Subscription.
• You can also cancel via iTunes Manage Subscriptions on desktop if you used the App Store to subscribe.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but does not immediately remove access if you paid for a period.

You will typically retain full access until the end of your current paid billing period.

Billing and data

Cancellation prevents subsequent charges; it does not automatically issue refunds (see refund section).

Your account data and progress are usually retained; refer to Lumosity’s account policies for data retention details.

Will I get a refund?

Web purchases (lumosity.com)

• Yearly, two‑year, and lifetime plans: 30‑day, 100% money‑back guarantee if you request a refund via Customer Service within 30 days.
• Monthly plans: Lumosity’s policy states there are no refunds for monthly plans.

Google Play and Apple App Store

• Google Play: Refunds for non‑monthly plans (yearly, two‑year, lifetime) may be available within 30 days, similar to web purchases; manage via Google Play’s refund process.
• Apple (iOS): Lumosity indicates Apple handles App Store refunds; requests must be made to Apple under its Media Terms of Service.

Lumosity plans and pricing

Pricing availability

Specific public pricing was not available in the verified sources used for this guide.

For exact plan prices, check your account page or contact Lumosity support directly.

Contact for exact prices

Pricing often varies by promotion, region, and store (web vs. Google Play vs. App Store).

Use your account subscription page or the official Lumosity payment policy for details.

Your consumer rights in India

Relevant laws

Indian consumers are protected under the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020.

These laws require clear cancellation and refund policies, timely grievance redressal, and protection against unfair trade practices.

If Lumosity does not honor terms

• Contact Lumosity’s grievance redressal channels and provide documentation of purchase and cancellation attempts.
• If unresolved, Indian users may escalate to consumer forums for remedies, including refunds or compensation; see legal guidance for procedures.

For a summary of applicable consumer rights, see this reference: Are subscription cancellations and refunds legally enforceable for Indian consumers?

Customer experiences

Positive feedback

• Some users report improvements in memory, speed, numeracy and overall cognitive sharpness.
• There are accounts of helpful and responsive customer support resolving subscription access issues.

Examples of positive reviews can be viewed on third‑party review sites.

Negative feedback

• Common complaints include unexpected auto‑renewals continuing after cancellation and billing errors such as double charges.
• Some users report difficulty cancelling (loops or poor responses) and occasional UI or access issues despite active subscriptions.

For user reviews, see: Lumosity reviews on Trustpilot.

Documentation checklist

Essential items to collect

• Account email and username used for the subscription.
• Order receipt or confirmation email showing plan, date and transaction ID.
• Screenshots of subscription status, cancellation attempts, and any error messages.

Optional supporting evidence

• Bank or card statements showing the charged amounts and dates.
• Copies of correspondence with Lumosity support and any case or ticket numbers.

Common mistakes

Canceling in the wrong place

A frequent error is cancelling inside the app when the subscription was purchased via a store (Apple or Google); you must cancel through the store that billed you.

Always check whether the charge came from Lumosity, Google Play, or Apple on your statement before cancelling.

Not keeping proof

Failing to save receipts, screenshots or confirmation emails makes disputes and refund requests harder to resolve.

Always keep transaction IDs and correspondence until the issue is fully closed.

Comparative recap

Quick comparison by platform

This table summarizes cancellation and typical refund availability by platform to help you choose the correct route.

After cancelling

What to expect next

After cancellation you should retain access until the paid period ends, and you should receive a cancellation confirmation.

If you do not receive confirmation, check your account page and contact support with your documentation.

Useful official links

• Lumosity billing/charge information: Will I be charged?
• Lumosity payment policy: Payment Policy
• Consumer rights overview (India): Indian consumer cancellation & refund guidance
• User reviews (for context): Lumosity reviews on Trustpilot

Address

Registered local address (India)

597 Maple House, 2nd Floor, 15th Cross, JP Nagar 6th Phase, J P Nagar, Bangalore, Karnataka 560078, India

Notes about postal cancellation

No dedicated postal address exclusively for cancellations was found in the verified sources used to create this guide.

For subscription changes and refunds, use the account settings or the official Lumosity support channels linked above.