Cancellation Lumosity: Easy Method

What is Lumosity

Service overview

Lumosity is an online platform and mobile app that offers brain training games and mindfulness content designed to practice skills such as memory, attention, and problem solving.

How people use it

Users subscribe for guided daily exercises and optional mindfulness sessions via Lumosity Mind. The core brain-training app is typically shown with USD pricing, while Lumosity Mind has SGD-listed plans.

How to cancel Lumosity

Cancel on the web (Lumosity.com)

• Log into your account at Lumosity.com.
• Click your name, go to Account Settings → Billing Information → Manage Billing.
• Select Cancel Auto‑Renewal, then confirm to stop future charges.

Cancel from mobile (Android / iOS)

• Android (in-app): Open the Lumosity app, go to Settings, toggle the Auto‑Renewal slider off, and confirm the cancellation.
• Google Play: Visit payments.google.com, sign in, go to Bills and accounts, find Lumosity, and cancel the subscription there.
• iOS (Apple App Store): On your device go to Settings → iTunes & App Store → Tap Apple ID → View Apple ID → Subscriptions → Select Lumosity → Cancel Subscription.

What happens when you cancel

Access after cancellation

After cancelling auto‑renewal, you generally retain access to paid features until the end of your current billing period.

Billing and data

Cancelling prevents future automatic charges but does not automatically issue refunds. Account data and progress are typically retained under your account terms unless you request deletion.

Will I get a refund?

General refund rules

Lumosity offers a 30‑day, 100% money‑back guarantee for eligible long‑term plans (yearly, two‑year, lifetime) purchased on Lumosity.com and via Google Play.

Important exceptions

• Monthly plans are non‑refundable.
• Renewals of eligible plans may be refundable if requested within 30 days for eligible web purchases; no partial or prorated refunds.
• Apple App Store purchases are not refundable via Lumosity - refund requests for Apple purchases must go through Apple per Apple Media Terms.

Lumosity plans and pricing

Displayed plans

The following Lumosity Mind pricing in Singapore (SGD) is provided from available data for the mindfulness product.

Price table

Your consumer rights in Singapore

Legal protection

Singapore consumers are protected under the Consumer Protection (Fair Trading) Act (CPFTA), which covers unfair practices, false representations, and unreasonable contract terms.

Digital services and refunds

There is no statutory 14‑day cooling‑off period for online digital services in Singapore, so refunds depend on the seller’s published policy.

If Lumosity does not follow its published cancellation or refund terms (for example, charges after cancellation), consumers in Singapore may lodge complaints with local consumer protection bodies.

Customer experiences

Positive feedback

Some users praise the games for being enjoyable and report perceived long‑term benefits from regular use in isolated cases.

Negative feedback

Frequent complaints include unexpected auto‑renewal charges, difficulty cancelling, slow customer support response, and disputes over refunds or service quality.

Documentation checklist

What to gather before you contact support

• Account email or username used with Lumosity.
• Payment receipts or transaction IDs showing the charge to be disputed.
• Proof of cancellation attempt (screenshots of settings or confirmation messages).
• Information on the platform used to subscribe (Web, Google Play, or Apple App Store).

Optional supporting items

• Dates of renewal and the amount charged.
• Any correspondence with Lumosity support.
• Device information and app version if the issue involves the mobile app.

Common mistakes

Not checking where you subscribed

Many users try to cancel inside the app but actually subscribed via Apple or Google Play, so the subscription must be cancelled through the store used to purchase.

Assuming cancellation equals refund

Users sometimes assume cancelling will automatically refund recent charges. In many cases refunds are subject to Lumosity’s eligibility rules or the store’s refund process.

Comparative recap

Quick comparison

After cancelling

Next steps

• Keep receipts and cancellation confirmation until the billing cycle ends and any disputes are resolved.
• If you were charged after cancelling, collect evidence (screenshots, receipts) and contact support or the payment provider used.

Helpful links

• Lumosity Mind on the App Store (SG)
• Lumosity - Brain Training on the App Store (US)
• User reviews on Trustpilot
• Independent review

Address

Corporate address

Lumos Labs (Lumosity) - 140 New Montgomery Street, Floor 19, San Francisco, CA 94105, United States.

When to use the address

You may use the corporate address for formal written correspondence if other support channels do not resolve billing or contractual disputes.