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Cancel MATTERPORT
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Matterport service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Matterport: Easy Method
What is Matterport
Overview
Matterport is a SaaS platform for creating 3D digital twins, immersive virtual tours and floorplans used across real estate, architecture and construction.
The platform works with compatible cameras or 360° photography and cloud hosting to generate interactive "dollhouse" views and measurements for clients and prospects.
Core components
Matterport offerings include platform subscriptions (web), mobile and app-store subscriptions, capture services (on-demand or scheduled scanning) and hardware (cameras).
Services are delivered via the Matterport cloud and partner networks; local service providers in India may offer scanning and hosting packages priced in INR.
How to cancel Matterport
Cancel a web (platform) subscription
- Sign in to your account at my.matterport.com.
- Go to Account Settings > Subscriptions (or Billing) and choose Cancel.
- Confirm cancellation; it becomes effective at the end of the current billing period.
Cancel App Store or Google Play subscriptions
- Open the Apple App Store or Google Play Store on the device used to subscribe.
- Manage Subscriptions in your account and cancel Matterport subscription there.
- Subscription ends at the period’s end; refunds follow Apple/Google policies.
Cancel Capture Services (on-demand or scheduled)
- Cancel more than 24 hours before the scheduled capture to receive credit or refund subject to Matterport’s discretion.
- Cancel within 24 hours of the scheduled time and expect a cancellation fee; no refund or credit for last-minute cancellations.
- Refer to the Capture Services On-Demand agreement for booking-specific clauses: Matterport Capture Services On-Demand agreement.
What happens when you cancel
Access and service end date
For web subscriptions, access continues until the end of your current billing cycle after you cancel.
App store subscriptions remain active until the period you already paid for expires.
Data and hosting
Your hosted digital twins and account data typically remain available until the subscription expires; export any data or models you need before expiry.
If you require retention longer than the billing period, contact support to discuss options before cancelling.
Renewal and billing
Cancellations prevent automatic renewal at the next billing date; allow ~30 days notice to ensure no renewal as recommended in platform guidance.
For app-store subscriptions, cancellation is controlled by Apple/Google and takes effect at period end as handled by those stores.
Will I get a refund?
Platform subscriptions (web)
No pro-rata refunds are provided for the unused portion of a web subscription; cancellation is effective at the end of the billing cycle.
Plan charges already billed are not typically refunded by Matterport.
App Store / Google Play refunds
Refunds for app-store subscriptions are handled solely by Apple or Google and are subject to their refund policies.
Matterport cannot grant app-store refunds; follow the respective store’s refund request process.
Capture Services and hardware returns
- Capture services cancelled >24 hours before scheduled time: credit or refund at Matterport’s discretion.
- Capture services cancelled ≤24 hours before scheduled time: cancellation fee applies; no refund or credit.
- Hardware (first camera) returns: return within 30 days in original condition for a full refund; after 30 days returns may require authorization.
Matterport plans and pricing
Pricing summary
Matterport’s official site does not publish INR-based pricing. The table below lists India-based service provider pricing found for scanning and hosting.
Contact providers for exact quotes and to confirm what is included (capture, processing, hosting).
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Scanning (Weds.guru up to 5,000 sq.ft) | ₹5,000 | One-time (scan) | Matterport scanning up to 5,000 sq.ft |
| Scanning (Weds.guru up to 20,000 sq.ft) | ₹10,000 | One-time (scan) | Matterport scanning up to 20,000 sq.ft |
| Scanning (Weds.guru up to 50,000 sq.ft) | ₹15,000 | One-time (scan) | Matterport scanning up to 50,000 sq.ft |
| Scanning (Weds.guru up to 100,000 sq.ft) | ₹20,000 | One-time (scan) | Matterport scanning up to 100,000 sq.ft |
| Scanning (Weds.guru up to 200,000 sq.ft) | ₹35,000 | One-time (scan) | Matterport scanning up to 200,000 sq.ft |
| Scanning (Weds.guru up to 500,000 sq.ft) | ₹50,000 | One-time (scan) | Matterport scanning up to 500,000 sq.ft |
| Hosting (Digital Twin via Weds.guru) | ₹5,000 | Annual | Matterport digital twin hosting per year |
| Scanning (360Jumbo up to 25,000 sq.ft) | ₹15,000 | One-time (scan) | Matterport scanning up to 25,000 sq.ft |
| Scanning (360Jumbo up to 50,000 sq.ft) | ₹25,000 | One-time (scan) | Matterport scanning up to 50,000 sq.ft |
| Scanning (360Jumbo up to 100,000 sq.ft) | ₹35,000 | One-time (scan) | Matterport scanning up to 100,000 sq.ft |
| Hosting (360Jumbo) | ₹5,000 | Annual | Matterport digital twin hosting per year |
| Commercial Rate (Adostrophe) | ₹10 per sq.ft | One-time (scan) | Flat-rate scanning across India; hosting per standard rate |
Notes on pricing
These prices were collected from India-based service providers and are not official Matterport-listed INR plans.
Always confirm scope, deliverables and hosting charges before booking a scanning or hosting plan.
Your consumer rights in India
Relevant laws
Digital services in India may be subject to the Consumer Protection (E-Commerce) Rules and the Information Technology Act for online transactions and service quality.
These laws can apply to how subscriptions are advertised, renewed and billed to Indian consumers.
Cooling-off and unfair practice claims
There is no explicit 14-day cooling-off rule for SaaS in India, but consumers can raise complaints if renewals were unclear or billing was deceptive.
Unfair trade practice claims may be valid if renewal terms were not transparent or cancellations were blocked contrary to the Terms of Use.
Hardware returns and local protections
Hardware returns may fall under the Consumer Protection Act’s replacement/return expectations, often a 30-day window if the seller’s policy aligns with the law.
Return eligibility depends on product condition, proof of purchase and the seller’s stated return policy.
Customer experiences
Positive feedback
Users often praise Matterport’s 3D technology, the immersive "dollhouse" views and improved client engagement from visualizations.
Some reviewers note responsive support and the productivity gains from automated 3D model generation.
Negative feedback
Frequent complaints include sudden price increases, difficulty removing payment cards, and lack of clear renewal notices.
Other common issues are billing errors, slow or unhelpful customer support and concerns over subscription costs and vendor lock-in.
Where reviews appear
Public reviews and discussions can be found on review platforms and community forums such as Trustpilot and G2.
For aggregate review context see Matterport’s pages on review sites: Trustpilot and G2.
Documentation checklist
Account and billing items
- Account email and username used to subscribe.
- Order number, invoice, or billing receipt for the subscription or service.
- Last four digits of the payment card or payment transaction IDs.
Capture/service-specific items
- Booking reference, scheduled capture date/time and site address.
- Screenshots of booking confirmations and any prepayment receipts.
Hardware returns
- Proof of purchase, original packaging, accessories and serial number of the camera.
- Photos showing product condition and shipping tracking details for the return.
Common mistakes
Missing the cancellation window
Many users forget to cancel before the renewal date or assume cancellation is immediate; web cancellations take effect at billing-period end.
App-store subscribers often cancel in the app store instead of the web (or vice versa), which can leave active subscriptions in place.
Assuming automatic refunds
Users sometimes expect pro-rata refunds after cancelling; Matterport’s web subscriptions do not offer pro-rata refunds.
App-store refunds must be requested from Apple/Google, not Matterport, which users occasionally overlook.
Poor record keeping
Not saving invoices, booking references or confirmation emails makes disputing charges or requesting refunds harder.
Always keep screenshots and transaction IDs until the cancellation and refund process completes.
Comparative recap
Quick comparison
| Item | Web subscription | App Store / Google Play | Capture Services | Hardware return |
|---|---|---|---|---|
| How to cancel | Cancel via Account Settings on my.matterport.com | Cancel via Apple App Store or Google Play Store | Cancel via booking portal/contact; follow Capture Services terms | Return to seller within 30 days (original condition) |
| Refunds | No pro‑rata refunds; ends at billing period end | Refunds handled by Apple/Google per store policy | Cancel >24h: credit/refund discretionary; ≤24h: no refund | Full refund if returned within 30 days and in original condition |
| Timing | Effective at billing-cycle end (allow ~30 days notice) | Ends at the end of purchased period | Strict 24h rule for credits/refunds | 30-day return window commonly cited |
Takeaway
Cancel web subscriptions through my.matterport.com and app-store subscriptions through Apple/Google to avoid unintended renewals.
For capture bookings and hardware returns, follow the stated 24-hour and 30-day rules and keep documentation to support any dispute.
After cancelling
Immediate actions
Export any important models, images or floorplans before the subscription or hosting expires.
Save a screenshot or confirmation email of your cancellation for records.
Contact and support
If you need to dispute a charge or request a refund, contact Matterport support via your account dashboard or consult the Capture Services agreement: Capture Services On-Demand agreement.
For general cancellation templates and guidance, see a cancellation letter example: Cancellation example (Postclic).
Address
Local contact (India partner listed)
Shop No. 507, Avior Building, LBS Marg, Near Deep Mandir Cinema, P&T Staff Colony, Mulund West, Mumbai 400080, India
Note: This address is for an Indian service partner and may handle local support; Matterport’s official global cancellation channels remain the account/web and app stores.
Support links
Capture services terms and conditions: matterport.com legal.
Cancellation letter sample and how-to guidance: Postclic - Cancel Matterport.