Cancellation Matterport: Easy Method

What is Matterport

Overview

Matterport is a 3D visualization and virtual tour platform used to capture, host, and share immersive models of physical spaces. It is typically delivered as a subscription service with optional on‑demand capture services.

Key uses

Common uses include real estate listings, architecture documentation, property management, and marketing. Matterport combines cloud hosting, mobile/desktop access, and (optionally) vendor capture services.

How to cancel Matterport

Cancel a web (platform) subscription

• Sign in at your Matterport account (my.matterport.com).
• Go to Account Settings > Subscription or Billing.
• Choose Cancel; your cancellation typically takes effect at the end of the current billing period.

Cancel App Store / Google Play subscriptions

• If you subscribed via Apple App Store, open your Apple ID subscriptions and cancel there.
• If you subscribed via Google Play, cancel from your Google Play subscriptions menu.
• Matterport cannot cancel or refund these subscriptions directly; timing and refunds follow Apple/Google policies.

Cancel Capture Services (on‑demand or scheduled)

• If you booked Matterport Capture Services, cancel via the booking confirmation instructions or contact the capture team.
• Cancellations made more than 24 hours before the appointment may receive account credit or, at Matterport’s discretion, a refund.
• Cancellations within 24 hours typically incur a fee and usually do not receive credit or refund.

What happens when you cancel

Account access and features

For platform subscriptions, cancellation usually ends auto‑renewal but access remains until the current billing period expires.

After the billing period ends, subscription features tied to your plan are removed or downgraded according to your account settings.

Data, models and hosting

• Your hosted models and account data generally remain available until account closure or deletion policies apply.
• Export or back up important scans and assets before the subscription ends to avoid access issues.

Will I get a refund?

Platform subscription refunds

Matterport generally does not refund unused portions of platform subscriptions. Cancellation is usually effective at the end of the billing cycle.

Capture Services and app store exceptions

• Capture Services: If you cancel more than 24 hours before a scheduled appointment, you may receive account credit or a refund at Matterport’s discretion.
• App Store / Google Play: Refunds are handled solely by Apple or Google according to their policies; Matterport does not control those refunds.

Matterport plans and pricing

Pricing summary

The table below shows the pricing entries referenced for Matterport plans and local capture vendors. Prices are indicative and were converted from USD using an approximate rate noted in the source data.

Notes on the table

• Official Matterport subscription billing is region‑agnostic and typically billed in USD.
• Local vendor prices and rental rates are included as examples and originate from the verified dataset.

Your consumer rights in Singapore

Cooling‑off and CPFTA

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers generally have a 14‑day cooling‑off right to cancel purchases of goods or services, unless an exemption applies.

Digital content and services

• Cooling‑off rights may be forfeited for digital services once access or supply has begun.
• If a Matterport service (digital access or a fully performed service) has already been delivered or started, the 14‑day cancellation right may not apply.

Customer experiences

Positive feedback

Some users praise Matterport for responsive customer service, strong technology, and helpful customer‑success support. Reviews highlight realistic virtual tours and useful workshops.

Negative feedback

Negative reports include appointment cancellations without refunds, unexpected price changes, billing errors, technical glitches, and dissatisfaction with support responsiveness.

These mixed experiences suggest checking recent support policies and retaining documentation when cancelling or disputing charges.

Documentation checklist

Before you cancel

• Account email and user ID associated with Matterport.
• Subscription invoice or receipt showing billing period and payment method.
• Booking confirmation for any scheduled Capture Services appointments.

If you need a refund or dispute

• Payment proof (bank/credit card statement) showing the charge.
• Screenshots of cancellation screens or confirmation emails.
• Any correspondence with Matterport support or the capture vendor.

Common mistakes

Expecting automatic pro‑rata refunds

Many customers assume they will receive a pro‑rata refund when cancelling mid‑billing cycle. Matterport generally does not refund unused subscription time.

Incorrect cancellation channel

Another common error is cancelling in the wrong place: App Store and Google Play subscriptions must be cancelled via Apple or Google accounts, not via the Matterport web settings.

Additionally, failing to cancel capture bookings more than 24 hours in advance can lead to fees or loss of credit.

Comparative recap

Quick comparison

The table below summarizes cancellation channels, refund likelihood, and effective timing for easy reference.

How to read this table

• Use the Channel column to choose the correct cancellation route.
• Refer to Refund? for expected refund policy; exceptions may apply.

After cancelling

Immediate next steps

• Export or back up any important models, scans, or data before access changes.
• Check your payment method and remove or update saved cards if needed.

Official resources and follow‑up

For capture service information and pricing details, see Matterport’s Capture Services page:

Matterport Capture Services starter

To contact Matterport sales or request account/pricing assistance, use the official contact/pricing request page:

Matterport contact / pricing

Address

Registered office

Matterport, LLC

352 East Java Drive, Sunnyvale, CA 94089, USA

Legal notices

Formal legal notices or requests referenced in Matterport terms are typically sent to the Sunnyvale address above.

If you require legal or consumer rights assistance in Singapore, consider contacting local consumer protection resources for guidance under the CPFTA.