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I hereby notify you of my decision to terminate the contract relating to the Mentimeter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mentimeter: Easy Method
What is Mentimeter
Overview
Mentimeter is a cloud-based interactive presentation tool that lets presenters create live polls, quizzes, word clouds, and Q&A sessions for audiences.
Primary uses
It is commonly used in education, training, workshops and business meetings to increase engagement and collect instant feedback.
How to cancel Mentimeter
Cancel via web account settings
- Sign in to your Mentimeter account on the web.
- Go to Account Settings and open the "Billing" section.
- Locate your active subscription and choose the option to cancel or stop auto-renewal.
- Confirm cancellation; the cancellation will prevent future renewals while keeping access until the current billing period ends.
Cancel for purchases through app stores
- If you subscribed via Apple App Store or Google Play, manage and cancel the subscription through your Apple or Google account settings.
- Mentimeter does not provide platform-specific cancellation within its web interface for app-store purchases.
- Check your device’s subscriptions list and follow the standard App Store / Google Play steps to cancel.
What happens when you cancel
Access and service period
After cancelling auto-renewal, your subscription remains active until the current paid period ends.
Renewal and billing
No further payments will be charged after the current period expires if cancellation is completed successfully.
Data and content
Your presentations, results and account data typically remain available while your subscription or account is active.
Consider exporting or saving important data before access changes if you plan to downgrade or delete the account.
Will I get a refund?
Standard refund window
Mentimeter’s policy provides a full refund within 14 days of the initial subscription purchase if the service has not been used in a live audience setting.
Exceptions and specific products
- Refunds are not supported for certain virtual product subscriptions (for example some AI-tool subscriptions); those should be cancelled proactively to avoid renewal charges.
- Refund eligibility can depend on actual usage (for example, whether the product was used live) and on where the subscription was purchased.
Mentimeter plans and pricing
Pricing accuracy note
No official pricing in INR is confirmed from Mentimeter documentation for the India market in the verified sources available here.
For accurate, up-to-date pricing please contact Mentimeter support or check your account billing page directly.
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing | Official pricing in INR not verified. Check your account billing for the exact amount. |
Your consumer rights in India
Cooling-off and refund expectations
Under common consumer protection norms, users are generally entitled to a cooling-off period for digital services in which refunds may be expected if conditions are met.
Mentimeter’s 14-day refund window for unused live sessions aligns with these expectations for eligible cases.
Auto-renewal and notice
- Mentimeter auto-renews subscriptions; Indian consumers expect clear opt-out and renewal notices.
- User reports indicate some customers did not receive reminders before renewal, which can be a concern under consumer-rights norms.
Customer experiences
Positive feedback
- Users praise ease of creating interactive sessions and value for money in education and workshops.
- Some reviews highlight useful integrations and new AI capabilities that speed up content creation.
Negative feedback
- Common complaints include limited slide customization, basic PowerPoint integration, and repetitive quiz formats.
- Several users reported frustration with auto-renewal behavior and difficulties obtaining refunds in some cases.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe.
- Order or invoice number and purchase date (if available).
- Screenshots of subscription status, billing page, and any error messages.
- Evidence showing the service was not used in a live audience if requesting a 14-day refund.
How to present your case
- State clearly whether the subscription was purchased via web, Apple App Store, or Google Play.
- Include a concise timeline: purchase date, any usage, cancellation attempt date, and renewal charge date (if applicable).
Common mistakes
Expecting reminders that may not arrive
Many users assume they will receive an auto-renewal reminder; this is not guaranteed. Verify your billing settings and calendar reminders.
Attempting to cancel in the wrong place
Subscriptions bought via Apple or Google must be cancelled in those stores, not through the Mentimeter web billing page.
Assuming automatic refunds
Do not assume a refund will be issued simply because you stopped using the service; refund eligibility depends on timing and usage conditions.
Comparative recap
Cancellation and refund summary
| Aspect | Mentimeter | Typical consumer expectation / Recommendation |
|---|---|---|
| How to cancel | Cancel via Account Settings → Billing (web). App-store subscriptions via Apple/Google accounts. | Keep proof of cancellation and monitor your payment method for final charges. |
| Refund policy | Full refund within 14 days if not used live; certain virtual products may be non-refundable. | Request refunds promptly and provide usage evidence if needed. |
| Data retention | Data remains until subscription expiry; export important data before losing access. | Export reports and presentations after cancelling but before access ends. |
After cancelling
Immediate steps
- Confirm cancellation in your account billing page and keep a screenshot or confirmation email.
- Verify that no future auto-renewal charges are scheduled on your payment method.
Data and support actions
- Export presentations, results and attendee data you need before access ends.
- If you believe you qualify for a refund, prepare documentation (see checklist) and contact Mentimeter support through your account support options.
Address
Company location
Tulegatan 11, SE‑113 53 Stockholm, Sweden
Contact notes
For billing, refunds or account support, use the support options inside your Mentimeter account or the billing section where you manage subscriptions.
If you purchased via Apple or Google, also check your Apple ID or Google Play account subscription settings for support and billing inquiries.