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Mentimeter

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Mentimeter Subscription | Postclic
Mentimeter
Tulegatan 11
SE Stockholm Sweden
support@mentimeter.com
Cancellation of Mentimeter contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Mentimeter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Mentimeter
Tulegatan 11
SE Stockholm , Sweden
support@mentimeter.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Mentimeter. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Mentimeter: Easy Method

What is Mentimeter

Overview

Mentimeter is a cloud-based interactive presentation tool that lets presenters create live polls, quizzes, word clouds, and Q&A sessions for audiences.

Primary uses

It is commonly used in education, training, workshops and business meetings to increase engagement and collect instant feedback.

How to cancel Mentimeter

Cancel via web account settings

  • Sign in to your Mentimeter account on the web.
  • Go to Account Settings and open the "Billing" section.
  • Locate your active subscription and choose the option to cancel or stop auto-renewal.
  • Confirm cancellation; the cancellation will prevent future renewals while keeping access until the current billing period ends.

Cancel for purchases through app stores

  • If you subscribed via Apple App Store or Google Play, manage and cancel the subscription through your Apple or Google account settings.
  • Mentimeter does not provide platform-specific cancellation within its web interface for app-store purchases.
  • Check your device’s subscriptions list and follow the standard App Store / Google Play steps to cancel.

What happens when you cancel

Access and service period

After cancelling auto-renewal, your subscription remains active until the current paid period ends.

Renewal and billing

No further payments will be charged after the current period expires if cancellation is completed successfully.

Data and content

Your presentations, results and account data typically remain available while your subscription or account is active.

Consider exporting or saving important data before access changes if you plan to downgrade or delete the account.

Will I get a refund?

Standard refund window

Mentimeter’s policy provides a full refund within 14 days of the initial subscription purchase if the service has not been used in a live audience setting.

Exceptions and specific products

  • Refunds are not supported for certain virtual product subscriptions (for example some AI-tool subscriptions); those should be cancelled proactively to avoid renewal charges.
  • Refund eligibility can depend on actual usage (for example, whether the product was used live) and on where the subscription was purchased.

Mentimeter plans and pricing

Pricing accuracy note

No official pricing in INR is confirmed from Mentimeter documentation for the India market in the verified sources available here.

For accurate, up-to-date pricing please contact Mentimeter support or check your account billing page directly.

Plan Price (INR) Period Notes
Contact for pricing Contact for pricing Contact for pricing Official pricing in INR not verified. Check your account billing for the exact amount.

Your consumer rights in India

Cooling-off and refund expectations

Under common consumer protection norms, users are generally entitled to a cooling-off period for digital services in which refunds may be expected if conditions are met.

Mentimeter’s 14-day refund window for unused live sessions aligns with these expectations for eligible cases.

Auto-renewal and notice

  • Mentimeter auto-renews subscriptions; Indian consumers expect clear opt-out and renewal notices.
  • User reports indicate some customers did not receive reminders before renewal, which can be a concern under consumer-rights norms.

Customer experiences

Positive feedback

  • Users praise ease of creating interactive sessions and value for money in education and workshops.
  • Some reviews highlight useful integrations and new AI capabilities that speed up content creation.

Negative feedback

  • Common complaints include limited slide customization, basic PowerPoint integration, and repetitive quiz formats.
  • Several users reported frustration with auto-renewal behavior and difficulties obtaining refunds in some cases.

Documentation checklist

What to gather before contacting support

  • Account email and username used to subscribe.
  • Order or invoice number and purchase date (if available).
  • Screenshots of subscription status, billing page, and any error messages.
  • Evidence showing the service was not used in a live audience if requesting a 14-day refund.

How to present your case

  • State clearly whether the subscription was purchased via web, Apple App Store, or Google Play.
  • Include a concise timeline: purchase date, any usage, cancellation attempt date, and renewal charge date (if applicable).

Common mistakes

Expecting reminders that may not arrive

Many users assume they will receive an auto-renewal reminder; this is not guaranteed. Verify your billing settings and calendar reminders.

Attempting to cancel in the wrong place

Subscriptions bought via Apple or Google must be cancelled in those stores, not through the Mentimeter web billing page.

Assuming automatic refunds

Do not assume a refund will be issued simply because you stopped using the service; refund eligibility depends on timing and usage conditions.

Comparative recap

Cancellation and refund summary

Aspect Mentimeter Typical consumer expectation / Recommendation
How to cancel Cancel via Account Settings → Billing (web). App-store subscriptions via Apple/Google accounts. Keep proof of cancellation and monitor your payment method for final charges.
Refund policy Full refund within 14 days if not used live; certain virtual products may be non-refundable. Request refunds promptly and provide usage evidence if needed.
Data retention Data remains until subscription expiry; export important data before losing access. Export reports and presentations after cancelling but before access ends.

After cancelling

Immediate steps

  • Confirm cancellation in your account billing page and keep a screenshot or confirmation email.
  • Verify that no future auto-renewal charges are scheduled on your payment method.

Data and support actions

  • Export presentations, results and attendee data you need before access ends.
  • If you believe you qualify for a refund, prepare documentation (see checklist) and contact Mentimeter support through your account support options.

Address

Company location

Tulegatan 11, SE‑113 53 Stockholm, Sweden

Contact notes

For billing, refunds or account support, use the support options inside your Mentimeter account or the billing section where you manage subscriptions.

If you purchased via Apple or Google, also check your Apple ID or Google Play account subscription settings for support and billing inquiries.

FAQ

To cancel your Mentimeter subscription via the web, sign in to your account, go to Account Settings, open the Billing section, locate your active subscription, and choose the option to cancel. Ensure you keep proof of cancellation.

If you subscribed via the Apple App Store or Google Play, you must manage and cancel your subscription through your Apple or Google account settings, as Mentimeter does not handle app-store cancellations directly. Keep proof of your cancellation.

After canceling your Mentimeter subscription, your access remains active until the end of the current billing period. However, it's advisable to export any important data before your access changes.

Mentimeter offers a full refund within 14 days of purchase if the service has not been used in a live setting. If eligible, you should request your refund promptly and provide any necessary usage evidence.

Refunds for Mentimeter subscriptions depend on usage; certain virtual products may not be refundable. It's essential to check your subscription details and contact Mentimeter support for specific conditions.