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I hereby notify you of my decision to terminate the contract relating to the Microsoft Outlook service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Microsoft Outlook: Easy Method
What is Microsoft Outlook
Overview
Microsoft Outlook is an email client and personal information manager that handles email, calendar, contacts, and tasks across web, desktop, and mobile devices.
Subscription context
Outlook is included with Microsoft 365 subscription plans or can be used free with limited features. Paid subscriptions add storage, advanced security, and desktop app access.
How to cancel Microsoft Outlook
When you bought via Apple App Store (iOS)
- Subscriptions purchased through Apple must be cancelled through Apple - Microsoft cannot cancel or manage these purchases.
- Use Apple Support or the App Store subscription management on your iPhone/iPad to cancel the subscription.
- See Microsoft guidance on third‑party purchases: Manage subscriptions purchased through a third party.
When you bought via Google Play (Android)
- Subscriptions purchased via Google Play must be cancelled through Google Play - Microsoft cannot cancel these purchases.
- Open Google Play Store > Menu > Subscriptions, find the Microsoft 365/Outlook subscription, and select Cancel.
- Microsoft’s guidance for third‑party purchases applies: Manage subscriptions purchased through a third party.
When you bought directly from Microsoft (web)
- Sign in to your Microsoft account at account.microsoft.com.
- Go to Services & subscriptions, select Manage for the subscription, then choose Cancel or Turn off recurring billing.
- Official cancellation steps: Cancel your Microsoft subscription.
What happens when you cancel
Access after cancellation
After canceling a paid Microsoft 365 subscription, you typically retain access to paid features until the end of the paid period.
Once the subscription period ends, paid features (desktop apps, extra storage, premium Outlook features) are disabled or reduced to free-tier limits.
Renewal and billing
Turning off recurring billing prevents future automatic renewals; you will not be charged again once the current paid term expires.
If you cancel a subscription purchased through Apple or Google, billing and renewal are managed by that platform, not Microsoft.
Data and files
Emails, calendar entries, and files remain in your account but storage limits may reduce; you may need to free up space if you exceed free limits.
Export or back up important data before the end of the paid term to avoid disruption.
Will I get a refund?
Refunds for direct Microsoft purchases (web)
Refund eligibility for direct Microsoft purchases varies and is not guaranteed; you must cancel first to check eligibility.
Some countries allow prorated refunds, but India is not listed among typical prorated-refund countries in Microsoft guidance.
For Microsoft’s refund process see: How to get a refund on a Microsoft subscription.
Refunds for third‑party purchases (Apple/Google)
- Apple App Store purchases: refund decisions are handled by Apple; contact Apple Support or use the App Store refund request process.
- Google Play purchases: refunds are handled by Google Play; use Google Play’s help and refund request tools.
- Microsoft cannot process refunds or cancellations for subscriptions bought through Apple or Google - see Microsoft’s third‑party guidance: Manage subscriptions purchased through a third party.
Generic policy notes
Microsoft’s general policy states purchases are usually final unless law requires otherwise; report billing errors promptly (typically within 90 days where specified).
If you believe you have a statutory right to a refund under Indian consumer law, pursue that route in parallel with Microsoft or platform requests.
Microsoft Outlook plans and pricing
Pricing overview
Below are Microsoft 365 plans that include Outlook, with pricing published for Microsoft India (INR) as of 2026.
Prices reflect Microsoft’s published INR pricing for consumer plans and may change; check your Microsoft account or official site for live pricing.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Microsoft 365 Basic | ₹1,499.00 / year or ₹149.00 / month | Yearly or Monthly | Ad‑free Outlook email & calendar (web, mobile, desktop), 100 GB mailbox, 100 GB cloud storage, advanced Outlook security, OneDrive secure storage, Microsoft support |
| Microsoft 365 Personal | ₹6,899.00 / year or ₹689.00 / month | Yearly or Monthly | Full Outlook app + Word, Excel, PowerPoint; 1 TB cloud storage; Outlook advanced security; Copilot, Designer, Clipchamp, Defender, ransomware protection, support |
| Microsoft 365 Family | ₹8,199.00 / year or ₹819.00 / month | Yearly or Monthly | Everything in Personal, up to 6 users (1 TB per person), full Outlook app and Office apps, AI features, enhanced security, support |
| Microsoft 365 Premium | ₹19,999.00 / year or ₹1,999.00 / month | Yearly or Monthly | All Family benefits plus premium Copilot AI features, extended usage limits, enhanced AI image editing, Microsoft Defender advanced security, expanded Copilot functionality |
Your consumer rights in India
Legal overview
Under Indian consumer protection law, buyers of digital content have rights that may include remedies for defective or misrepresented digital goods and services.
Microsoft’s policy states purchases are generally final unless required by law, but statutory rights may still apply in India.
How to pursue rights
- If you believe a statutory right applies, keep transaction records and contact Microsoft support and the platform (Apple/Google) if applicable.
- If unresolved, consider Consumer Forum/Online Consumer Mediation or statutory grievance mechanisms in India, using your transaction evidence.
Timelines and evidence
Collect purchase receipts, subscription IDs, payment records, and correspondence. Report billing problems quickly - Microsoft guidance notes prompt reporting of errors.
Having clear records speeds complaints to Microsoft, Apple, Google, or Indian consumer authorities.
Customer experiences
Positive notes
Many users value Outlook’s integration with Office apps, large mailbox options, and advanced security when subscriptions work as expected.
Official support and feature improvements are cited by satisfied customers, particularly on direct Microsoft plans.
Negative reports
- Trustpilot shows many complaints about customer support, account access issues, and recurring billing problems: Microsoft on Trustpilot.
- Users on Reddit report specific problems when buying via Google Play (promotions not activating) and billing that continues after cancellations: Google Play purchase issues (Reddit), Cancellation & billing problems (Reddit).
Takeaway
Most support issues arise from third‑party platform purchases, so check where you purchased the subscription first.
Keep records and escalate with platform support for App Store/Google Play purchases; use Microsoft support for direct purchases.
Documentation checklist
Essential documents
- Purchase receipt or invoice showing plan name, date, and amount.
- Subscription ID or Microsoft account email used for the purchase.
- Payment method details (card, Apple ID, Google account) and transaction ID if available.
Support evidence
- Screenshots of subscription status in account.microsoft.com or App Store/Google Play subscriptions page.
- Copies of any support chat logs, emails, or error messages received when trying to cancel or request a refund.
Common mistakes
Canceling in the wrong place
Many users try to cancel a subscription in their Microsoft account even when the purchase was made via Apple or Google.
Always confirm where the purchase was made (App Store, Google Play, or Microsoft web) before attempting cancellation.
Expecting automatic refunds
Users sometimes expect automatic refunds after cancelling; refunds are not guaranteed and depend on purchase channel and policy.
For Apple/Google purchases, refunds must be requested through the platform that processed the payment.
Not keeping evidence
Failing to save receipts, transaction IDs, or screenshots makes disputes harder to resolve with Microsoft or a platform.
Save all confirmation emails and take screenshots of subscription pages before and after canceling.
Comparative recap
Quick comparison
| Item | How to cancel | Refund possible? | Responsible party |
|---|---|---|---|
| Purchase via Apple App Store | Cancel in App Store / Apple Support | Depends on Apple’s policy | Apple |
| Purchase via Google Play | Cancel in Google Play > Subscriptions | Depends on Google Play policy | |
| Purchase via Microsoft web | Cancel at account.microsoft.com > Services & subscriptions | Varies; must request via Microsoft support | Microsoft |
How to choose action
If unsure where you bought the subscription, check the payment statement and subscription confirmation email before cancelling.
Contact the responsible platform’s support first (Apple/Google/Microsoft) depending on purchase channel.
After cancelling
Immediate steps
- Save or export important emails, contacts, and calendar entries before your paid term ends.
- Confirm that recurring billing is turned off and keep screenshots of the cancellation confirmation.
Helpful links
- Third‑party purchase guidance: Manage subscriptions purchased through a third party
- Cancel a Microsoft subscription (direct purchases): Cancel your Microsoft subscription
- Refund information for Microsoft subscriptions: How to get a refund on a Microsoft subscription
Address
Microsoft India office (reference)
Level 8, DLF Downtown, DLF City Phase 3 Road, Ambience Island, Sector 24, Gurugram, Haryana, India.
Grievance and contact note
No separate postal cancellation address for Outlook subscriptions was found; use the Microsoft account portal or the relevant platform (Apple/Google) to cancel.
If pursuing a formal grievance, include the office address above and your full transaction documentation when contacting Microsoft or consumer authorities.