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I hereby notify you of my decision to terminate the contract relating to the Mindmetric Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mindmetric Ai: Easy Method
What is Mindmetric Ai
Overview
Mindmetric Ai is a subscription-based SaaS platform that uses AI to analyse mental health and wellbeing data and generate personalised insights and reports.
The service offers one-off reports and ongoing subscription access to dashboards and monitoring features for users and organisations.
Who it is for
Individuals or organisations seeking automated mental-health analysis or quick AI-generated reports may use Mindmetric Ai for initial tests and monitoring.
Subscriptions suit users who want continuous access; one-off purchases are available for single reports in some cases.
How to cancel Mindmetric Ai
Cancel via the website (direct subscriptions)
- Sign in at your account on the Mindmetric website.
- Open Account Settings and select "Cancel Subscription".
- Cancel before the next billing cycle to avoid further charges; access typically continues until the end of the current billing period.
- See the official cancellation terms: Mindmetric Terms & Conditions.
Cancel via app stores (in-app subscriptions)
- If you subscribed through Apple App Store or Google Play, you must cancel through that store's subscription settings.
- Mindmetric cannot cancel in-app subscriptions for you - use your Apple ID or Google account subscription management page.
- See an independent guide summarising app-store cancellation requirements: Postclic: Cancel Mindmetric.
What happens when you cancel
Access after cancellation
When you cancel a direct (web) subscription, access usually continues until the end of the current billing period.
For in-app cancellations, access and timing follow Apple or Google Play policies and the store's subscription cycle.
Renewal, billing and data
Cancelling stops future auto-renewal but does not necessarily delete your account or data automatically.
Check Account Settings or contact support if you need data deletion or account closure after cancelling.
Will I get a refund?
Subscriptions and trials
Mindmetric does not offer general refunds for subscriptions, including after a free trial, except in limited circumstances.
If you subscribed via Apple or Google Play, refunds must follow the respective store's refund process.
One-off report (Money Back Guarantee)
Mindmetric's Money Back Guarantee applies only if a purchased one-off report is not delivered within the promised timeframe.
In that case you must request a refund from customer service within the allowed window; approved refunds are returned to the original payment method. See the official terms: Mindmetric Terms & Conditions.
Mindmetric Ai plans and pricing
Pricing availability
No India (INR) pricing is publicly available for Mindmetric Ai for 2024/2025.
Official pricing on Mindmetric is listed in AUD or USD only; contact the company for local pricing or clarifications.
How to get pricing
Request pricing via the Mindmetric website or contact their support to obtain up-to-date plan costs and billing currency information.
| Plan | Price | Notes |
|---|---|---|
| Standard / Subscription | Contact for pricing | Official pricing listed in AUD/USD on Mindmetric; no INR pricing posted. |
Your consumer rights in India
Key rights summary
Under Indian consumer protection laws, companies must clearly disclose auto-renewal terms and provide accessible cancellation and refund procedures.
If terms were not clearly disclosed or you were misled into a subscription, you may be entitled to remedies under local consumer law.
How to escalate if needed
If Mindmetric does not resolve a billing or refund dispute, escalate through your payment provider (bank or card issuer) to request a chargeback or reversal.
You can also lodge complaints with Indian consumer forums, or pursue statutory redress through consumer courts or regulators if necessary.
Customer experiences
Positive feedback
Some users appreciate the low entry price for initial tests and the speed of AI-generated insights and reports.
These features make Mindmetric attractive for quick, low-cost assessments.
Common complaints and problems
Many users report being unexpectedly enrolled into recurring monthly subscriptions after one-time purchases, sometimes without clear consent.
Reports on review sites describe difficulty cancelling, problems contacting support, and denied refund requests except where a one-off report was not delivered.
See customer reviews: Mindmetric on Trustpilot.
Documentation checklist
What to collect before cancelling or disputing
- Account email and username used for the subscription.
- Order receipts, screenshots of purchase pages, and dates of charges.
- Any confirmation or cancellation emails and communication with support.
Where to present documentation
- Attach receipts to your cancellation request in Account Settings or support ticket.
- If escalating, submit documents to your bank/card provider and to any consumer complaint portal you use.
Common mistakes
Assuming one-time purchase
Users often assume a single test purchase is not a subscription; verify billing language at checkout to confirm whether auto-renew is enabled.
Not cancelling in the right place
Attempting to cancel a subscription through Mindmetric when it was purchased via Apple/Google will not stop store-billed renewals.
Always cancel through the store if the subscription was an in-app purchase; otherwise check your account dashboard on the website.
Comparative recap
Table summary
| Aspect | Web (mindmetric.ai) | Apple App Store / Google Play |
|---|---|---|
| How to cancel | Cancel in Account Settings → Cancel Subscription on the Mindmetric site. | Cancel via Apple or Google subscription management; Mindmetric cannot cancel for you. |
| Refund policy | No general refunds for subscriptions; refunds for undelivered one-off reports per terms. | Refunds must follow Apple/Google store refund processes. |
| Access after cancel | Access usually continues until end of current billing period. | Access follows the store's billing cycle and policies. |
| User-reported ease | Some users report difficulty contacting support and cancelling despite the dashboard option. | Users must manage via store; some report confusion if they thought they bought a one-off test. |
After cancelling
Verify charges and confirmations
Check your bank or card statements for any further charges and save email confirmations of your cancellation.
If unexpected charges appear, contact your payment provider to request a reversal or dispute.
Helpful links and next steps
- Official Mindmetric terms and conditions: mindmetric.ai Terms & Conditions
- Independent cancellation guide: Postclic: Cancel Mindmetric
- Customer reviews and common complaints: Trustpilot: Mindmetric reviews
Address
Official office
Mindmetric's registered office (as listed publicly) is in France: 90 bis rue de Fougères, 35700 Rennes, France.
Note for India customers
An official postal address for cancellation specifically in India is not provided publicly; use the account dashboard or the store where you purchased to cancel.
If you need further escalation from India, follow the consumer-rights and payment-provider steps listed above.