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Cancel MODAL
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Modal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Modal: Easy Method
What is Modal
Overview
Modal is a software-as-a-service product family that includes a SaaS platform for managing modal dialogs and related developer tools. The name also appears in related offerings such as enterprise SaaS and learner-focused training platforms.
Core purpose
The SaaS offering (ModalConnect) provides subscription-based services governed by terms of service requiring written cancellation notice. Separate educational products (Modal Learner) follow different course and refund rules.
How to cancel Modal
For ModalConnect (SaaS)
- Prepare a written cancellation notice as required by your SaaS agreement.
- Email the notice to help@modalconnect.com and keep a copy for your records.
- Confirm receipt and effective termination date with Modal support.
For Modal Learner (education)
- Contact the learner support address used by the course provider (support or the address listed in your course agreement).
- Request cancellation and state whether you are before the first course start or within the first sprint (if applicable).
- Keep written confirmation of the cancellation and any refund decision from the provider.
What happens when you cancel
Access and service termination
Access to paid features normally ends on the effective termination date specified in the confirmed cancellation. You should export any data you need before that date.
Billing and renewals
Subscriptions will not renew after termination, but you are generally responsible for subscription fees accrued up to the termination date per the SaaS agreement.
Will I get a refund?
ModalConnect refund policy
ModalConnect terms state that no refunds are due if you terminate a subscription or if Modal terminates under the SaaS agreement.
See the provider terms for details and exceptions by reviewing the official terms.
Modal Learner refund exceptions
Educational programs may offer refunds before the first course starts or within an initial sprint for multi-sprint courses; after that, refunds are typically not available.
Always confirm the learner-specific refund window in your course agreement and request a refund in writing if eligible.
Modal plans and pricing
Pricing summary
No public INR consumer pricing for Modal was located for India. For current prices contact Modal sales or your account representative.
How to get a quote
Request pricing via your Modal account contact or by emailing Modal support for a commercial quote and any applicable local invoicing options.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Request a quote from Modal; no public INR pricing found |
Your consumer rights in India
Statutory protections
Indian consumer protection laws, such as the Consumer Protection Act, 2019, provide non-excludable guarantees that may apply to services purchased in India.
These statutory rights cannot be overridden by contract terms that attempt to exclude them.
Practical implications
If you believe a term (for example, a blanket no-refund clause) unfairly denies your statutory rights, you may pursue remedies under Indian consumer law or seek local legal advice.
Keep all correspondence and receipts as evidence if you need to escalate a dispute.
Customer experiences
Availability of reviews
No India-specific user reviews or recurring complaints for Modal were located on major public review platforms during the information check.
That limited visibility means you should rely on your trial, contract terms, and direct support interactions when evaluating the service.
Common user notes
Where feedback exists for enterprise SaaS, users frequently focus on clarity of contract terms, cancellation notice procedures, and data-handling timelines.
Request clear written confirmation from Modal for any important cancellation, billing, or data-retention commitments.
Documentation checklist
Before you cancel
- Copy of your subscription agreement or terms of service.
- Last invoice and payment records for the subscription period.
- Any milestone evidence if using an educational course (start date, sprint dates, certificate status).
When you cancel
- Written cancellation notice sent to help@modalconnect.com (retain sent email).
- Confirmation of cancellation from Modal (save reply and termination date).
- Evidence of any refund agreement or credit note, if applicable.
Common mistakes
Not sending written notice
Customers sometimes assume an in-app click cancels a contract when the SaaS agreement requires written notice. Always send a written message and save proof.
Example: waiting for a portal button to work instead of emailing the required address can lead to continued billing.
Missing refund windows
For learning products, missing the pre-course or first-sprint refund window often removes refund eligibility. Act promptly and check exact start dates.
Example: assuming you can get a refund after multiple sprints or after receiving a certificate is often incorrect.
Comparative recap
Side-by-side summary
This table summarizes key cancellation and refund points for Modal-related offerings based on available terms.
Notes on accuracy
Information is sourced from the ModalConnect terms and available public statements; confirm specifics with Modal before relying on them for urgent decisions.
| Feature | ModalConnect (SaaS) | Modal Learner (Education) | Notes |
|---|---|---|---|
| Cancellation method | Written notice required (email to provider) | Contact course support in writing | Follow the address specified in your agreement |
| Refund policy | No refunds stated in terms | Possible before course start or within first sprint | Check course-specific terms for exact windows |
| Contact | help@modalconnect.com | Course support address (check enrollment docs) | Keep written confirmations |
After cancelling
Data and access steps
Export any necessary data before the confirmed termination date and confirm how long Modal will retain your account data.
If you need an extended retention period for compliance, request it in writing and get written confirmation.
Helpful links
Review the official terms for cancellation details here: ModalConnect Terms of Use.
For account-specific questions, use the support email you have on file or help@modalconnect.com and retain all replies.
Address
India office (listed contact)
Pavendar Nagar, Kattupakkam, Chennai, 600056, India
Note: This address is listed for an India office and may not correspond to all Modal product lines or contractual contacts. Confirm the correct contact for your service in your agreement.