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Cancellation Moqups: Easy Method
What is Moqups
Overview
Moqups is a web-based design and collaboration platform for wireframing, mockups and prototyping. It helps teams and individuals create UI diagrams with a stencil library, templates and realtime collaboration tools.
Key uses
Common uses include rapid UI mockups, simple prototypes and team reviews without heavy design software. Moqups is subscription-based and accessed primarily through a browser.
How to cancel Moqups
Cancel on the Web (direct subscription)
- Sign in to your Dashboard.
- Go to Account → Subscription & Payment → Change Plan → Cancel Paid Subscription.
- Confirm the downgrade to the Free Plan to stop billing immediately.
Cancel if purchased via App Store or Google Play
- If you subscribed through Apple, cancel in your Apple subscription settings; Moqups cannot cancel App Store subscriptions. See Apple's policies for details.
- If you subscribed through Google Play, cancel in your Google Play account subscriptions; Moqups cannot cancel Play Store subscriptions.
What happens when you cancel
Billing and access
When you cancel a direct (web) subscription, billing stops immediately. Paid features remain available until the end of your current billing cycle.
Account and data
Your projects and account remain on the Free Plan after cancellation. You retain access to any data associated with the account, subject to Free Plan limits.
Will I get a refund?
Web purchases (direct)
For web purchases, you may request a refund within 30 days of the transaction by contacting [email protected]. Refunds normally take a couple of days to process.
Submit your refund request to the support email and include transaction details for faster handling.
App Store and Google Play purchases
Refunds for subscriptions bought through Apple or Google are governed by those platform providers. Moqups cannot issue refunds for App Store or Google Play purchases.
Contact Apple or Google through their purchase support channels to request refunds for in‑store purchases.
Moqups plans and pricing
Plans summary
Moqups does not publish localized INR pricing on its site. The table below shows approximate INR equivalents based on a conversion rate used in the verified data.
Pricing note
Actual checkout totals may vary because of taxes, payment processing or currency rounding. For official plan details see the Moqups subscription help page.
| Plan | Period | Price (INR) | Features |
|---|---|---|---|
| Solo (annual billing) | Monthly equivalent | ₹756.00 | Unlimited projects & objects; PNG & PDF export; view-only guests |
| Solo (monthly billing) | Monthly | ₹1,428.00 | Same as annual |
| Team (annual billing) | Monthly equivalent | ₹1,260.00 | Everything in Solo plus realtime collaboration; roles & permissions |
| Team (monthly billing) | Monthly | ₹2,184.00 | Same as annual |
| Unlimited (annual billing) | Monthly equivalent | ₹3,360.00 | Everything in Team plus unlimited seats, teams, SCIM provisioning |
| Unlimited (monthly billing) | Monthly | ₹6,552.00 | Same as annual |
Your consumer rights in India
Refund window and cancellations
Moqups offers a 30‑day refund window for web purchases; you can invoke this by contacting [email protected] within 30 days of the transaction.
Indian regulations
Under Indian consumer and e‑commerce rules, statutory return rights for digital goods are not uniform. Moqups does not publish India‑specific enhancements beyond its 30‑day web refund policy.
Customer experiences
Positive feedback
- Users praise an easy, drag‑and‑drop interface and templates that suit non‑designers.
- Realtime collaboration and a broad stencil asset library are frequently highlighted as strengths.
- Many reviewers note good value for small teams and simple projects.
Negative feedback
- Some users report performance issues (lag) with large or complex projects.
- Advanced prototyping features, customization and offline mode are cited as limited.
- A few reviewers mention customer service problems in billing or refund situations.
Documentation checklist
What to prepare before you cancel
- Account email and subscription transaction ID or invoice.
- Billing cycle date and last payment date.
- List of projects you may need to export (PNG/PDF) before downgrading.
What to include in refund requests
- Clear subject line, e.g., "Refund request - [email] - [date]".
- Transaction ID, purchase date and brief reason for refund.
- Attach receipts or screenshots if available.
Common mistakes
Assuming Moqups can cancel store subscriptions
Users often expect Moqups support to cancel App Store or Google Play subscriptions. These must be cancelled through Apple or Google account settings.
Missing refund windows or details
Another common error is missing the 30‑day web refund window or not providing transaction details, which delays processing. Keep receipts and account info ready.
Comparative recap
Cancellation across platforms
| Aspect | Web | App Store (iOS) | Google Play (Android) | Period |
|---|---|---|---|---|
| How to cancel | Dashboard → Subscription & Payment → Change Plan → Cancel Paid Subscription | Cancel via Apple subscription settings | Cancel via Google Play subscriptions | N/A |
| Who issues refunds | Moqups (request within 30 days to [email protected]) | Apple handles refunds under its terms | Google handles refunds under its terms | 30 days (web) |
| Billing stop timing | Billing stops immediately; paid features until cycle end | Subject to Apple billing rules | Subject to Google billing rules | Immediate (web) |
After cancelling
Immediate next steps
- Export any project files you need (PNG/PDF) before features are restricted by the Free Plan.
- Confirm cancellation by checking Account → Subscription & Payment in your Dashboard.
Where to get help
For subscription and refund questions consult the Moqups subscription help page: Moqups subscription help.
For web refunds, email [email protected] with your transaction details.
Address
Company location
Bulevardul 1 Decembrie 1918 33, Cluj‑Napoca, 400394, Romania.
Support contact
Subscription and refund inquiries: [email protected].
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Written by Ayaan Bhatia
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Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your Moqups subscription purchased directly from the website, sign in to your Dashboard, go to Account → Subscription & Payment → Change Plan → Cancel Paid Subscription, and confirm the downgrade to the Free Plan.
If you subscribed to Moqups via the App Store, you need to cancel your subscription through your Apple subscription settings, as Moqups cannot cancel App Store subscriptions.
Yes, after canceling your Moqups subscription, your projects and account will remain accessible under the Free Plan, but subject to Free Plan limits.
You can request a refund for your Moqups subscription within 30 days of the transaction by contacting [email protected] and including your transaction details for faster processing.
When you cancel your Moqups subscription purchased directly from the web, billing stops immediately, but you will retain access to paid features until the end of your current billing cycle.