Cancellation Mojo: Easy Method

What is Mojo

Overview

Mojo is a subscription-based app for creating animated social media stories using editable templates and AI-powered tools. It focuses on simple design, templates, and content export for platforms like Instagram and Facebook.

Key uses

Users use Mojo for quick story creation, lightweight video edits, and template-driven social content. Subscriptions unlock premium templates, coaching features, and additional export options.

How to cancel Mojo

Cancel via App Store (iOS)

• Open the App Store on your iPhone or iPad.
• Tap your profile, go to Subscriptions, select Mojo, then tap Cancel Subscription.
• Or within the Mojo iOS app: Menu → Manage My Subscription → Cancel Subscription and choose a reason. This stops future charges.

Cancel via Google Play (Android)

• Open the Google Play app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions → select Mojo → Cancel Subscription.
• Follow on-screen prompts; access usually continues until the end of the paid period.

Cancel via Web (Direct purchase)

• Log into your account on Mojo’s website and go to Subscriptions or Billing.
• Cancel the subscription from that page; Mojo does not accept cancellations via email or phone.
• For any refund request after web cancellation, contact Mojo Support via the app or site Contact Us form.

What happens when you cancel

Access and service

After cancelling, you typically retain access for the remainder of the already-paid billing period. The service does not cut off immediately unless specified by the platform.

Renewal and future charges

Cancellation prevents future automatic renewals and future charges. You will not be billed again after the current paid period ends.

Data and account

Your account and created content usually remain available unless you delete the account. Check Mojo settings for account deletion options and data retention details.

Will I get a refund?

General refund policy

Mojo’s Terms of Service allow consumers to cancel within 14 days of any payment and receive a refund. Refunds for web purchases are handled case-by-case by Mojo Support.

Platform-specific refunds

• App Store (iOS): Refund requests go to Apple; Mojo cannot override Apple’s decisions.
• Google Play: Refunds must be requested through Google Play’s process; access usually continues until period end.
• Web purchases: Contact Mojo Support (Contact us via app or site) to request a refund; refunds are discretionary and handled on a case-by-case basis.

Exceptions and consumer rights

If the service is faulty or materially misdescribed, you may have the legal right to end the contract and receive a refund under applicable consumer law.

Mojo plans and pricing

Available plans

Pricing observed in Apple iOS App Store India listings (2024/2025). Verify in-app or on the store at purchase time for the latest price.

Notes on prices

Prices shown are from public listings and may change. Taxes or local store pricing may vary slightly at checkout.

Your consumer rights in India

14-day cancellation right

Under Mojo’s Terms of Service, you may cancel within 14 days of any payment and be eligible for a refund. This is a contractual right Mojo acknowledges in its terms.

Faulty or misdescribed services

If the service is faulty or materially misdescribed, Indian consumer law allows you to seek contract termination and a refund. Document the issue when you contact support.

Platform-specific limitations

• iOS purchases: Refunds are governed by Apple; Mojo cannot control Apple’s decisions.
• Google Play purchases: Refunds follow Google Play policies and processes.
• Web purchases: Mojo Support reviews refund requests and grants them on a case-by-case basis.

Customer experiences

Positive feedback

Many users praise Mojo’s AI chatbot and coaching features as engaging and helpful for confidence and wellbeing. The interface is frequently described as clean and intuitive.

Negative feedback

Some users report concerns about pricing and the cancellation process. Other complaints include sessions that feel time-consuming, repetitiveness, and occasional audio or podcast issues.

Overall takeaway

The app receives both strong praise for content and usability and criticism for price and certain feature limitations. Weigh a short trial or the 14-day window when testing the service.

Documentation checklist

Before contacting support

• Screenshot of your subscription status in the app or store.
• Proof of payment (receipt or bank card transaction).
• Account email or username used for the purchase.

When requesting a refund

• Describe the reason clearly (change of mind, faulty service, misdescription).
• Include relevant timestamps, screenshots, and error messages if applicable.
• Specify whether purchase was via App Store, Google Play, or Web.

Common mistakes

Attempting cancellation via wrong channel

Many users try to cancel web purchases through the app store or vice versa. Always cancel through the platform where you bought the subscription.

Assuming immediate refund

Expecting an instant refund is common. Platform refunds (Apple/Google) and web refunds handled by Mojo can take time and may be discretionary.

Not documenting the request

Failing to keep receipts, screenshots, or support ticket numbers makes disputes harder. Save confirmation screens and any correspondence with support.

Comparative recap

Quick comparison overview

Use this table to compare cancellation steps, refund routing, and access after cancel across platforms. It summarizes practical differences you should expect.

How to use the table

Find the channel you used to buy the subscription and follow the corresponding cancellation and refund route.

After cancelling

What to expect next

After cancellation you should receive confirmation in-app or by email depending on the platform. Keep this confirmation for your records.

Contacting support

For web refunds or account queries use the app or website Contact Us / Support option. Provide receipts, account details, and a clear summary of your request.

Practical tips

• Check the platform you purchased on before starting the cancellation process.
• If you are within 14 days of payment and want a refund, mention the 14-day right in your request.
• Keep copies of all communications and any confirmation numbers.

Address

Registered office

M-99, Basement, Greater Kailash-1, New Delhi 110016, India.

Notes on contacting

No separate postal address for subscription cancellations was found; use the in-app or website support/contact form for subscription and refund requests.