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Cancel MYOB
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Myob service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Myob: Easy Method
What is Myob
Overview
Myob (commonly styled MYOB) is subscription-based accounting software for small and medium businesses.
It provides invoicing, payroll, tax management and financial reporting tools accessed via web or mobile apps.
Service model
MYOB is delivered as a SaaS product with recurring billing and different access paths (web portal, mobile app, app stores).
Billing and cancellation rules can differ by purchase channel (direct vs. app store) and region.
How to cancel Myob
Web (My Account / AccountRight)
- Log in to My Account.
- Go to Manage my product → Cancel subscription.
- Provide at least 10 calendar days' notice before the next billing cycle.
Solo (mobile app) via MYOB direct billing
- If you are billed directly by MYOB (not via Apple/Google), you must call MYOB customer support to cancel.
- Expect an email confirmation within 48 hours after support processes the cancellation.
- Allow at least 10 calendar days' notice before the next billing date.
App Store / Google Play cancellations
- Subscriptions purchased through Apple App Store or Google Play must be cancelled via your Apple or Google account.
- Developers cannot override store billing; use the store's subscription management screens to stop renewals.
Postal / Written request
- You may send a signed cancellation request by post including account details and desired cancellation date.
- Keep proof of postage and include sufficient contact information for confirmation.
What happens when you cancel
Access after cancellation
Access typically continues until the end of your pre-paid billing period unless the terms specify otherwise.
You should confirm the exact end date in the cancellation confirmation email or message.
Renewal and billing
Cancellation prevents future renewals but does not usually stop charges already processed for the current period.
If billing continues after confirmed cancellation, retain records and contact support immediately.
Data retention
MYOB may retain account data according to its data retention policy; export or back up records before cancellation.
Request information on account data access or deletion when you contact support.
Will I get a refund?
Standard refund policy
MYOB generally does not provide pro‑rata refunds or credits for unused portions of a paid subscription.
Refunds are only provided where expressly required by contract or by applicable law.
Exceptions and processing
- If you request a credit or refund via My Account, MYOB states it will process it within 5 business days.
- Special cases (error charges, statutory consumer entitlements) may be handled on a case-by-case basis.
Myob plans and pricing
Notes on pricing accuracy
There is no official India-specific pricing publicly available in the verified sources used here.
The INR amounts below are anecdotal user reports and may not reflect current store or regional pricing.
Plans (reported / anecdotal)
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Solo (mobile app) | ₹99 | Monthly | Mobile-only app for sole operators - reported by users. |
| Solo (mobile app) | ₹390 | Monthly | Mobile-only app - observed via an in-app popup by a user. |
Your consumer rights in India
Legal framework
Under the Consumer Protection Act, 2019, software services are treated as 'services' and consumers are protected against unfair trade practices.
There is no automatic 14‑day statutory right to refunds for digital services unless the contract or law provides it.
Where to seek redress
- District, State or National Consumer Forums can hear complaints under the Act.
- The Central Consumer Protection Authority (CCPA) also provides mechanisms for enforcement and guidance.
Reference
For an overview of the Act see the summary at the legislative reference: Consumer Protection Act, 2019.
Customer experiences
Positive feedback
- Some reviewers praise MYOB for ease of use, accessibility and usefulness for business finance management.
- Users note customisability and centralized financial overview as benefits.
Negative feedback
- Multiple reviewers report difficulty cancelling, being required to call support, long hold times and continued billing despite attempts to cancel.
- Complaints include poor customer service, unresolved technical issues, unexpected charges and problems deleting payment data.
Where these views appear
Read user reviews and reported experiences on the referenced review pages for context and patterns.
Examples include review aggregators and community posts documenting both positive and negative experiences.
Documentation checklist
Essential items to prepare
- Account username/email and customer or subscription ID.
- Payment method details and recent invoice showing the billing cycle.
- Desired cancellation date and reason (optional but helpful).
Proof and follow-up
- If sending by post, include a signed request and keep proof of postage.
- Save all confirmation emails, support reference numbers and call logs.
Common mistakes
Assuming app-store and direct billing are the same
Many users try to cancel via MYOB support when the subscription is billed by Apple/Google.
Remember: app-store purchases must be cancelled through your Apple or Google account.
Missing notice periods and evidence
Failing to allow at least the required notice (10 calendar days reported) can result in an extra billing cycle.
Not keeping confirmation emails or proof of postage makes disputes harder to resolve.
Comparative recap
Quick comparison
| Channel | Ease of cancellation | Notice required | Refund likelihood |
|---|---|---|---|
| Web (My Account / AccountRight) | Self-service via Manage my product → Cancel subscription | At least 10 calendar days before next billing | Unlikely pro‑rata; credit requests via My Account processed within ~5 business days |
| Solo (direct billing on mobile) | Phone call to MYOB support required | At least 10 calendar days before next billing | Unlikely pro‑rata; email confirmation within 48 hours after cancellation |
| Apple App Store / Google Play | Cancel via your Apple or Google account (store controls billing) | Follow the store's subscription rules | Refunds handled by the store per their policy |
| Postal / Written request | Signed request by post (slower) | Allow enough time for delivery and processing; keep proof of postage | Same general rules; provide evidence if disputing charges |
After cancelling
Confirmations and checks
- Wait for written confirmation (email) and verify the stated end-of-service date.
- Monitor your payment method for any charge that should not occur and keep records.
Useful links and where to read more
Consumer law overview: Consumer Protection Act, 2019.
Sample user reviews and reported experiences: Capterra reviews, Trustpilot, Trustpilot (regional), Reddit discussion.
Address
Postal address (primary reference)
PO Box 73, Richmond VIC 3121, Australia.
If sending a cancellation by post, include your account details and keep proof of postage.
Notes on other postal references
Some public references mention a PO Box in Auckland (example in certain documentation); verify the correct postal destination with MYOB support before sending.
Keep copies of all communications and confirmation receipts for any dispute or consumer complaint.