Cancellation Nova: Easy Method

What is Nova

Overview

Nova is a SaaS platform and consumer app family that offers AI-driven tools and paid subscriptions for features such as content generation and live sports scores.

The service operates via in-app subscriptions (App Store / Google Play where applicable) and direct web accounts. Subscription management follows platform rules and Nova's terms.

Where this guide applies

This guide is focused on users in India and covers cancellation steps, refund policy, pricing, and consumer-rights information relevant to Indian customers.

Links in this guide point to Nova's official FAQ and terms pages for verification and next steps.

How to cancel Nova

Web (Nova account) - steps

• Sign in to your Nova account on the web.
• Go to Account → My Pro Subscription → Cancel Subscription.
• Cancel at least 24 hours before the next renewal to avoid the upcoming charge.

iOS (App Store) - steps

• Open iPhone Settings → [Your Name] → Subscriptions.
• Find the Nova app subscription and tap Cancel Subscription.
• Must cancel at least 24 hours before renewal; cancelling in the app or deleting the app does not cancel App Store subscriptions.

Key platform notes

• iOS subscriptions must be cancelled via Apple ID subscription settings per Nova's terms.
• Uninstalling the app does not stop recurring charges; you must follow the platform cancellation flow.

What happens when you cancel

Access and billing

After cancellation you typically retain access through the end of the current paid term.

No new renewals will be billed after the current period ends if cancellation is processed in time.

Account data and content

Your account and associated content usually remain available unless Nova's policies state otherwise.

If you want data removed, contact support and follow Nova's data-deletion procedures as described in their terms.

Will I get a refund?

Standard refund policy

Subscriptions are generally non-refundable. Nova encourages use of free trials before purchase.

Partial-period credits or refunds are generally not provided according to Nova's stated policies.

Exceptions and legal rights

Nova's terms note exceptions: refunds may be granted within 14 days of a transaction or where required by applicable law.

Contact support for case-by-case exceptions: [email protected]. Keep receipts and transaction IDs ready.

Nova plans and pricing

Pricing table (India)

The following prices apply to the "Nova - Live Sports Scores" app on the Indian App Store (early Feb 2026).

Notes on pricing

These specific INR plans were found for the Live Sports Scores app; other Nova services may have different pricing or regional offers.

If you purchased through Apple or Google, your receipt will show the exact charged amount and plan name.

Your consumer rights in India

General legal position

Nova's terms note refunds may be allowed within 14 days or as required by law, but no India-specific consumer-law guidance is published on Nova's site.

Under Indian consumer protection principles, customers can raise refund disputes for unauthorized or misleading charges; outcomes depend on facts and local law.

Practical steps to assert rights

• Keep receipts, timestamps, and subscription details.
• Contact Nova support at [email protected] first, citing transaction IDs and dates.
• If unresolved, escalate with your bank or payment provider and consider filing a consumer complaint if required.

Customer experiences

Summary of positive feedback

No significant positive reviews for the Nova AI app in India were found on Trustpilot in the verified sources.

Some users may find features useful; however, verified public reviews cited below focus more on complaints.

Summary of negative feedback

Public reviews (Trustpilot and Reddit) report recurring complaints about unauthorized recurring charges, difficulty cancelling, and unresponsive support.

Some reviewers called it a "scam" and reported misleading feature claims; use caution and verify subscription receipts.

See user reviews on Nova's Trustpilot page: Trustpilot - Nova.

Documentation checklist

What to gather before contacting support

• Account email and user name used with Nova.
• Purchase receipt or transaction ID from Apple/Google/e-mail.
• Date and amount of the charged transaction.
• Screenshots of subscription screens, billing statements, and any cancellation attempts.

How to present your case

• Write a concise summary with dates, amounts, and desired outcome (refund, cancellation confirmation).
• Attach evidence and send to [email protected].
• If you paid via Apple/Google, be prepared to follow their refund dispute processes as well.

Common mistakes

Uninstalling instead of cancelling

Many users assume deleting the app cancels the subscription. It does not; platform subscriptions must be cancelled through the account/subscription settings.

Always verify cancellation in the platform subscription list and keep confirmation emails.

Canceling too late or on the wrong platform

Failing to cancel at least 24 hours before renewal can result in another charge.

Also, cancelling in the web account will not stop an App Store subscription - use the platform-specific flow for iOS subscriptions.

Comparative recap

At-a-glance comparison

Takeaway

Cancel via the correct platform, allow at least 24 hours lead time, keep documentation, and contact support promptly for refunds or disputes.

If you used Apple, pursue Apple refund channels in parallel when appropriate.

After cancelling

Verify cancellation

• Check your platform subscription list (Apple ID subscriptions) to confirm the status.
• Save any cancellation confirmation email or screenshot showing the subscription is cancelled.

Helpful official links and contacts

• Nova subscription FAQ: https://app.itsnova.com/faqs/subscription
• Nova terms of use: https://www.novaverse.app/term-of-use
• Alternate Nova terms: https://novaappsgroup.com/terms.html
• Customer reviews (for context): Trustpilot - Nova

For subscription exceptions, contact: [email protected].

Address

Registered office (from available information)

Nova Marketing, No. 201, 4th Cross, Lalbagh Road, Bangalore 560027, India.

Notes about postal/cancellation requests

Nova's public documents indicate cancellation is handled via the app/platform or email; no specific postal cancellation address is published beyond the office address above.

When sending formal requests, include transaction details and use registered email or the support address for the fastest response.