Cancellation Nova: Easy Method

What is Nova

Overview

Nova is an AI-driven productivity application and SaaS platform that automates tasks, streamlines workflows and offers features such as project management and collaboration tools.

Where it’s distributed

Nova is sold directly from the developer website and through app stores (Apple App Store / Google Play). Pricing and purchase flows may differ by platform.

Official references

For official purchase pages, see the Nova buy page listed by the developer.

Nova - Buy

How to cancel Nova

Cancel via the platform you used to buy

• If you purchased through Apple App Store, cancel the subscription in your Apple ID subscriptions (Settings → Subscriptions).
• If you purchased through Google Play, cancel in Google Play Store → Subscriptions.
• If you bought directly on nova.app, cancel following the developer’s account or billing page instructions on the site.

Step-by-step cancellation (common flow)

• Locate the purchase: check receipt, order ID or email confirmation to confirm which platform charged you.
• Cancel subscription on that platform: use Apple ID, Google Play, or the nova.app account page.
• Confirm cancellation: keep screenshots or confirmation emails showing the effective cancellation date.

When to contact Nova support

• If you cannot cancel via the store or the developer site, contact the developer’s support with purchase details.
• For unresolved billing disputes, contact your card issuer or the app store’s dispute process.

What happens when you cancel

Access and service period

When you cancel a subscription it normally remains active until the end of the paid period.

For one-time purchases that include updates for a year, cancelling does not remove the copy you already own.

Renewals and billing

Automatic renewals will stop for future periods once cancellation is processed on the billing platform.

Check the platform (Apple / Google / nova.app) for the exact effective date of cancellation and next billing date.

Data and account retention

Cancellation typically does not delete your account or stored data immediately; check Nova’s account or privacy pages for retention rules.

Export any important data before account deletion or if you lose access after the subscription ends.

Will I get a refund?

Refund policy summary

Refund entitlement depends on where you bought Nova and the applicable terms.

Nova Benefits policy states refunds are processed per the service provider’s terms and may be credited within 7 - 10 working days to the original payment instrument.

Cooling-off and exceptions

• EU/UK-style 14-day cooling-off rules apply to some online purchases in those jurisdictions, allowing cancellation within 14 days for a full refund where local law requires it.
• For Singapore purchases, there is generally no automatic post-purchase right to a refund unless the seller’s terms or the platform (Apple/Google) provides one.

Practical steps for refunds

• Request a refund from the platform you used to purchase (Apple / Google / nova.app support).
• If the developer processes a refund, expect credit to the original payment method; processing time may be 7 - 10 working days per Nova Benefits guidance.
• If you suspect unauthorized charges, contact your bank or card issuer to dispute the transaction after you attempt the developer/store route.

Nova plans and pricing

Official price listing

Official prices are listed in USD on the Nova buy page. Conversion to SGD is approximate and may vary depending on Apple/bank exchange rates and taxes.

Prices below use the verified conversion included in the available data (USD 1 ≈ SGD 1.40).

Notes on charges

Actual charged amount may vary by platform exchange rates and applicable taxes.

Official USD prices are USD 99 initial and USD 49 annual renewal on the Nova buy page.

Your consumer rights in Singapore

General rule

In Singapore, consumers generally do not have an automatic statutory right to cancel or get a refund for digital services unless the contract or seller’s terms provide it.

Check the seller’s terms and the app store’s policy for any refund provisions that may apply to your purchase.

App Store and Google Play purchases

• Apple and Google have their own refund mechanisms; utilise Apple’s or Google’s refund request procedures for in-app purchases.
• If the app store cannot resolve the issue, contact the developer with proof of purchase and a clear refund request.

When to seek a chargeback

If you believe charges are unauthorized or the developer is unresponsive, you may contact your bank or card issuer to file a dispute or chargeback.

Keep documentation of cancellation attempts and communications when pursuing a bank dispute.

Customer experiences

Positive feedback

One sentiment analysis reported broadly positive app functionality with 88% positive sentiment on Google Play reviews in a January 2024 analysis.

See the Kimola review summary for overview insights.

Kimola report

Negative feedback and common complaints

Public reviews on TrustPilot and discussions on Reddit report complaints including unexpected or recurring charges, difficulty cancelling subscriptions, and slow/no customer support responses.

Some users have alleged misleading claims about AI capabilities.

TrustPilot - Nova

Balanced takeaway

• Many users report good functionality, but a noticeable portion report billing and support issues.
• If you are concerned, document purchases carefully and prefer platform-managed subscriptions for easier management and refund routes.

Documentation checklist

Essential purchase documents

• Receipt or order confirmation email (with order ID).
• Transaction date and charged amount (bank/card statement).
• Platform used (Apple ID, Google account, nova.app) and transaction ID.

Support and dispute records

• Screenshots of subscription pages and cancellation attempts.
• Copies of emails or messages sent to developer support and any replies.
• Time-stamped evidence of unauthorized charges if applicable.

Common mistakes

Cancelling on the wrong platform

Example: Cancelling the developer account but not your Apple/Google subscription - this leaves the auto-renewal active and you keep getting billed.

Always cancel on the store that charged you.

Missing timing or evidence

Example: Waiting until after renewal date to request a refund without proof of cancellation attempts; stores may deny refunds if policies were not followed.

Keep screenshots and confirmation emails as proof of timely cancellation.

Contacting the wrong support channel

Example: Sending refund requests to public review pages instead of the app store or developer support inbox; this slows resolution.

Use the platform’s official refund process first, then developer support, then bank dispute if necessary.

Comparative recap

Quick comparison

The table below summarises key differences between initial purchase and renewal in plain terms to aid decision-making before cancelling.

Decision tip

• If unsure, cancel before the renewal date and request a refund promptly through the platform used to purchase.
• Document everything to improve chances with app store refunds or bank disputes.

After cancelling

What to check immediately

• Confirmation of cancellation from the platform or developer.
• Next billing date to ensure auto-renewal stopped.
• Download and save any data you need before access changes.

Useful official links

Developer buy page (purchase and account info): https://nova.app/buy/

Nova Benefits pricing & cancellation policy: Nova Benefits - Pricing & Cancellation Policy

Apple App Store listing (Singapore): Nova on the App Store

If issues persist

• Escalate through the app store’s dispute process (Apple/Google).
• Contact your payment provider to inquire about charge dispute options if you suspect unauthorised billing.

Address

Registered office

NOVA.AI Pte. Ltd.

10 Anson Road #11‑07 International Plaza Singapore 079903

Contact reminder

When contacting support, include the documentation checklist items to speed resolution.